Four Seasons Hotel Chicago

Pros: excellent service, fantastic food at the restaurant (Adorn), and a nice pool (although it was super crowded with kids when we stayed over Labor Day weekend, so doing laps was not possible). The lake view from our room was beautiful and our large bathroom was elegant and nicely appointed. Our room was clean. The beds were very comfortable. Our room service breakfast came quickly and was delicious. Cons: Our room was very plain. It didn't have that luxury feel of a $1,000+ a night hotel. There weren't a lot of extras or amenities connected to our room or our stay. My friend and I wanted to get pedicures together but we had to do them consecutively since there was only one nail technician. (And she was sullen and a bit unpleasant, though she did a good job) The little shop at the spa was super little (barely a shop - just a corner with some stuff) with minimal items for purchase and NO variety in sizes in the clothes. I checked in online before our stay, but when we arrived, it still took 20 minutes to get our room card, etc., so I don't know why you would bother checking in online. All in all, the hotel was nice, but not particularly interesting, and not the spectacular, luxury feeling that I would expect for the price and for the name Four Seasons.

Always perfect. Great service genuine and attentive. Everyone from front desk concierge in room dining all great Chris Kelly has organized my stays since Covid and very responsive

The Four Seasons Chicago continues to impress with its facilities, service, and of course an amazing location. The remodeled gym, spa and pool are amazing. As a repeat guest, they know my preferences, and staying there is always such a pleasure. This last trip the bartender remembered my name and my favorite drink and they accommodated an early check in which is always appreciated.

We attended a family wedding weekend at the Four Seasons Chicago in August traveling with my 40 - year old autistic son. The hotel staff went over and beyond to make our stay comfortable and enjoyable. My son felt very welcome and we thoroughly appreciated all that the staff did to make our weekend a very special one.

This is the second time we have stayed at this hotel and it is magnificent, Rooms: Are perfect, always clean and feel fresh, the beds are so comfortable, the pillows are perfect. Room service: Perfect, it is always nice to come to the room at the end of the day and see sleepers ready to put on, ear plugs, and sleeping glasses, they even wrapped the power cables with their own "zip tie" and neatly placed. Staff: is always so courteous, Room service, cleaning service, front desk, chat, restaurant, valet, everyone. Food: is so delicious, I highly recommend their restaurant, room service is always prompt and the food delicious. Concierge: they helped us with transportation from the airport and to the airport, we got carried away with shopping and they arranged freight to ship it. Overall, its perfect and well worth it.