Four Seasons Hotel Singapore

We booked a king bed (boulevard) room through American Express Fine Hotels & Resorts and we couldn’t have been happier with our choice. From the moment we checked in, the front desk team was welcoming and efficient. Hotel management upgraded our room to a premier family room. The room was elegant and bright and the large floor to ceiling windows offered an amazing view of Orchard Boulevard. The king-sized bed was incredibly comfortable, and the crisp, high-quality linens made for a great night's sleep. We especially appreciated the small touches, like the complimentary bottled water and gourmet coffee and tea selection. The housekeeping staff did a fantastic job of keeping our room tidy throughout our stay. The breakfast buffet had an amazing selection of international food choices. We also had dinner at the hotel restaurant and the food was delicious and beautifully presented. The staff at both the breakfast area and restaurant were friendly and attentive. The concierge desk was helpful in booking a local dinner reservation. Everyone we encountered was polite, professional, and genuinely committed to ensuring we had a great stay. We couldn't have been happier with our stay at the Four Seasons Hotel, Singapore. The location is perfect, the facilities are top-notch, and the service is exceptional.

Our stay at the Four Seasons in Singapore was far from the 5-star experience we expected. In fact it barely felt like a 2 star visit. Upon arrival, our room was not ready. When we finally got in, we found the sink was clogged, and overall service throughout our stay was mediocre at best. Breakfast took 40 minutes to arrive, and the restaurant staff were inattentive. One waiter, in particular, ignored the fact that three Black women were seated and only set up two placemats with cutlery. This felt deliberate and was extremely disheartening. To make matters worse, vegan options were very limited, and when we raised our concerns with the manager, Tham Tuck Wah, he showed no effort to resolve or even acknowledge our experience. I must say this was one of the most disappointing hotel stays I’ve had. We genuinely felt discriminated against and will not return.

Traveling to Singapore with my parents and children, we chose Four Seasons Hotel Singapore hoping for a reliable luxury stay- but what we got was far beyond expectation. This hotel didn’t just serve as a place to rest; it became the most cherished “warm haven” of our trip, wrapping our family in elegance, care, and thoughtfully designed facilities at every turn. Our arrival set the tone perfectly. Singapore’s tropical heat felt intense outside, but stepping into the hotel lobby was like entering an oasis of calm. A special thank-you goes to Ms. Pure 欣妤, who proactively communicated with us in Chinese to facilitate our interaction, and her Chinese is perfect. Her service was warm and attentive: she greeted us with sincere small talk and took the time to explain the hotel’s facilities. Noticing that we were a multigenerational family (with grandparents and two children), she went out of her way to arrange adjacent rooms for us and set up interconnected room keys to make it easier for us to look after one another. Additionally, she voluntarily gave lion toys as welcoming gift to our children, and also arranged for an extra bed in the room, along with children’s toiletries, bathrobe, and slippers. Her thoughtfulness was truly remarkable. That small, thoughtful gesture made us feel at home right away. The rooms themselves were a masterclass in family-friendly luxury, with facilities that catered to every age. My parents’ room had crisp bedding and a mattress with adjustable firmness, my mom later said, “It’s even more comfortable than our bed at home!”. The bathroom was also equally considerate, big space and comfortable. Dining facilities here were a joy that satisfied everyone’s tastes, blending convenience with indulgence. Breakfast at “One-Nighty”, the hotel’s all-day dining restaurant was a daily highlight. The space was bright and airy, with floor-to-ceiling windows overlooking outside, and the buffet spread was thoughtfully divided into sections: a Chinese corner for my parents (offering freshly cooked porridge, Cantonese dim sum and even char siu bao), and my family’s favorite made-to-order fried eggs. On the last lazy evening, we back to hotel tired, then opted for room service, which came with its own thoughtful touches: staff used a child-friendly cart with a tiny table and tablecloth, served our kid’s meal on a elegant order, small acts that made dining in feel special. However, the process of ordering food over the phone turned out to be the biggest disappointment during our entire stay. The operator was cold and even rude- after mechanically repeating the order, the man hung up the phone quickly, leaving me stunned. When the food was delivered, we also noticed a discrepancy in the bill. Upon checking, we found that one dish, which we had ordered for the child, had inexplicably been changed to an adult portion, and the price was more than double what it should have been. The hotel’s outdoor and leisure facilities let every family member unwind in their own way. By day, my kids raced to the 20th floor family pool, the lady staff there was tender and brought us mineral water and fresh fruit cup. On the day we left, my families kept saying, “We have to stay here again next time we’re in Singapore.” What won us over wasn’t just the “luxury label”, it was how Four Seasons integrated thoughtful facilities with heartfelt service: the comfortable mattress for my parents, the child-friendly bathroom and facilities, and enjoys convenient transportation and is just a stone's throw away from Orchard Road Shopping Street. This isn’t just a hotel; it’s a place that turns a family trip into lasting, tender memories. For any multigenerational family seeking comfort, care, and a touch of elegance in Singapore, Four Seasons Hotel Singapore is truly a great option.

This is a stunning hotel!! The room was exquisite, the lobby was beautiful and tastefully decorated and you just can't beat the pools! The hotel is one block from the subway that will take you anywhere in downtown Singapore in less than 20 minutes. It's close enough to downtown to be convenient but a little bit removed from the crowds and noise - it truly felt like a peaceful oasis at the end of the day! The hotel was beautiful and the staff were absolutely amazing! They were courteous, pleasant, and genuinely friendly and helpful. But there are definitely some special people worth mentioning: Special mention for Karen at the family pool - she was so sweet, so pleasant, so friendly and so courteous! She was so attentive to her guests, and we so enjoyed her story of Singapore - she had such pride in her country! I also started the habit of having my morning latte at the adult pool while my daughter slept in - it was so lovely to get a familiar and warm welcome in the morning from Vienna, Ryann and Kamhal (spelling?) - they were so courteous and attentive - what a treat for my morning routine! I loved how the staff would hand out little treats at the pools - fresh fruit at the family pool and coffee smoothies at the adult pool - what a wonderful idea! Special mention to the staff who put together a lovely chees and cracker tray for me to go along with my Aperol spritz - the perfect end of day treat! All the staff went out of their way to ask me if they could get me anything, assist me in some way, and for my morning latte ritual at the adult pool, I was always greeted by my name - how amazing! :))

We stayed at the FS Singapore with our 14 and 13 year old children for a 3 night stay on route to Bali. Although we did not eat at any of the restaurants during our stay (Singapore has so much to offer), we did enjoy room service on one of the evenings. The quality of the food and service was up to the expected standard of the chain. Our interconnecting King rooms were immaculate and very well presented. Service at the pool excellent, and everything from start to finish executed with efficiency and a smile. As you would expect from a Four Seasons, just as we expected. A firm recommendation.