Hotel Burnham Chicago

There is NO where else I would stay in Chicago. This hotel is perfect in every way. The rooms are so comfortable with comfortable, quiet beds, phenomenal views of the city and exceptional customer services in every areas of the hotel from room service, valet, concierge, spa and restaurants inside the hotel. The concierge team led by the exceptional Kristen Klus is absolutely incredible. She makes you feel right at home with so many little extra special touches. She goes above and beyond for ANY thing you need without hesitation. She booked our trip for our 20th anniversary and upon arrival we had zero proof champagne for my husband and I who are sober along with hand dipped chocolate covered strawberries that were perfection. She helped us with each detail and whenever my family and I stay in this magnificent city she has helped craft the perfect experience. She really pays attention and always goes the extra mile. Another person I have to mention is Megan Dutton. She is in the spa and always greets you with a warm welcome whether you're booking a massage or just running in the fitness center for a workout. Her calm presence matches the environment and gives you that zen, cared for feeling every time.

I had a wonderful stay at the Four Seasons for a recent business trip. I am vegan and they were able to accommodate my dining preferences. My room was clean and comfortable and the staff was outstanding. They consideration and personal touches make me want to go back when it's warmer :) I would definitely recommend.

We had a wonderful stay at the Four Seasons Chicago. Kristen Klus did an amazing job welcoming us and immediately made us feel at home. Mars was incredibly friendly and went above and beyond by taking us to dinner, which was such a thoughtful touch. The rooms were great—comfortable, clean, and well-appointed—and the service throughout our stay was truly outstanding. We’ll absolutely be back and highly recommend this hotel.

We had an absolutely amazing experience with our family of 5 adults and 4 children (ages 6-8). The accommodations were excellent and the children had the experiences of a pool, a glowing tent and a snowball light display. The concierge Kristen Klus was extraordinary! I would highly recommend!

Absolutely amazing experience! The room was clean and beautiful with an unbeatable view of the lake. Staying right on the mag mile offered us tons of shopping and entertainment options. The concierge team was unbeatable and Kristen was especially exceptional! She helped us plan an awesome weekend and her knowledge of the city is unmatched! She helped us keep the kids entertained and directed us to a great nearby lunch spot that we are all still talking about! Our kids had a blast at the beautiful pool and the spa is wonderfully relaxing for adults. I would highly recommend this hotel if you’re looking for a great place in the heart of the city!