Hotel Burnham Chicago

What a wonderful two days! I started out in a one bedroom, living room, lake view room. I mentioned that the sofa was uncomfortable and asked if there was another similar room with a more comfortable one. The Manager, Melisa, upgraded me to one of the newly decorated suites with a huge living room and a guest powder room. It was so much more space than I needed but wow, it was a pleasure enjoying all the room. The service throughout the hotel was A plus as always. Thank you, Melisa and staff.

The location of the Four Seasons Chicago is situated in the heart of the gold coast., Walking into the hotel you get the special feeling that you're in a luxury hotel with beautiful flowers and warm furnishings. The staff at check in were warm and could not have been more attentive. We were attending a wedding at the hotel that night and when I booked our reservation I reached out to Jade and Lauren ( Reservations Managers) since the room block was already at capacity. I was called back by Lauren who took control and found a way to get us an awesome executive suite at the wedding rate. The room was perfect but the view was to die for as seen in the attached photo. There was a card from Lauren waiting with a box of yummy truffles. The wedding in the ballroom was perfect in every way. The food was delicious and the ambiance was perfect. On the way out of the hotel the valet and gentleman who loaded up our car could not have been nicer. In conclusion our stay in the Four Seasons was top of the charts. I look forward to another visit in the future.

Awesome experience! Staff are highly professional and friendly. They treat you like you're they're only customer. Beautiful view of the lake. Rooms are super clean and quiet. Staff were on top of everything. In room dining was superb as well. A great place to spend a few nights in Chicago.

The room was okay. The bath tub had mold under the marble, hard to see unless you were in the bath. The bed was very comfy and the room was quiet. Food and service was top notch. Checking in at the front desk wasn't very good. I looked rough and wasn't dressed for the part, but it's no excuse. I came back after viewing my reservation to make sure I had all the dinning credits after being told something different and a late check out. All other interactions with the front desk were five star quality. Also the attendant in the gym, pool and the service at the bar was fantastic. I just ate, didn't drink.

Another terrific stay and the Four Seasons Chicago! It's my home away from home in Chicago. Great rooms, great food, great facilities, great service. Thanks!