Hotel Burnham Chicago

Great stay at a great hotel. Pro tip - get the app and confirm and request any needs like spa availability or restaurant questions. They will go out of their way to accommodate. I had an early arrival at ORD and even after taking my time on the blue line into the loop I still was going to get there at 130. I asked for an early check in via the app and it they said they would try to make it work. When I arrived around 130 they were able to get me a room on the 41st floor. They called it a city view but it was more like a city view / lake view. It seemed like an upgrade and maybe it was. I'm convinced the app helped me as well as me referencing previous stays at Four Seasons and previous spa visits. The room was as expected and crisply clean. I appreciate the turn down service and touches like a filled ice bucket and tidied up personal effects like sunglasses and such. I stayed two nights for business meetings and stopped by after an all day meeting to freshen up as we had a team happy hour at Adorn, the bar on the 7th floor. I noted the housekeeping visit and checked the Lavazza coffee maker for refills as I had used various coffees in the morning, all were great. They had filled it but water was leaking from the coffee maker and dripping onto the floor. It wasn't a huge mess but I didn't want it to become a bigger issue later with a large wet spot. I called the front desk and no one answered after many rings. They were hosting a very busy chef driven culinary event and the entire lobby, bar and restaurant were very busy. I let it go and thought it wasn't a huge deal. I left to go to down to my event at the bar. I'm not sure what transpired but we stayed at Adorn for a few rounds and then left to another bar as Adorn was exceedingly busy and our party of 15 or so was not really able to socialize. This was on us and not Adorn. We didn't think we would need a reservation for drinks but it turns out we did. They squeezed us in any way so kudos to them. So after going out for a few more hours and coming back to my room the coffee maker situation was completely handled. No water streaming across the table and dripping audibly onto the floor, no more wet spot, in fact.... not even damp carpet. Turn down caught it and fixed it or..... something, at any rate it was quietly handled with no fanfare just as one would expect from one of the world's best hotels. The room was very quiet, the bed was great and pillows were best in class. Upon check in I went down to the attached mall, The Shops at 900 and had a burger at Little Cheval. That was exceptional. I went back up to Adorn and had an Old Fashioned which was also great. The house whiskey was Buffalo Trace. The next night at our happy hour at Adorn I had a couple of Espresso Martinis. Those were textbook as well... super solid classic cocktails at Adorn. I would also recommend the spa. I had a basic 50 minute massage and it was outstanding. I love how Four Seasons is exceptional at details. Little things like a full coffee service in the lobby with china or to-go cups and even the lobby checkout gently encouraging me to get a coffee to go as I was heading out to get my 500am ish uber back to ORD. Travel is for sure challenging today but Four Seasons does a smashing job at making your stay as comfortable as possible.

Excellent service and staff. Outstanding staff like Melissa and Vincente at the front desk . Stacy in the Adorn restaurant

Fantastic experience and customer service.

Great Experience! Very friendly staff and Joao was very knowledgeable, helpful and a great asset! Would recommend this hotel to stay at on a trip to Chicago!

When I think about the things that matter to us when traveling, it comes down to personal attentiveness, functionality of the room and facilities, and the “kitchen”. Nothing worked for us here. I can only assume it comes from the top down. Pros: great housekeeping. Spacious executive room. Cons: hmmm. Where to start? The toilet didn’t function, and while I understand the need for the front desk to address concerns about the room with “we are fully committed”, the right response is, “can we move you to a functioning room?” The air conditioning/heating never worked properly during our stay. Does management ever stay in their rooms to make sure they are functioning adequately? Room service, one of our favorite things about vacations and traveling, was mediocre, at best. In addition to meals taking at least an hour to be delivered, and no one responding to our request to pick up the dishes, the food was mediocre. A major disappointment. The gym, which looked great, had a peloton which had never been set up, so I spent twenty minutes trying to connect to my account before giving up. The staff was kind, and doe eyed, but I can only imagine how non existent the management is here. First world problem, yes. Four Seasons label? No.