Hotel Burnham Chicago

Exceptional customer service, wonderful with our son. Cute little surprises for him during the trip. Everyone was kind and beyond helpful. Response times were quick either via the app or with a phone call. The room was gorgeous! Upgraded to a larger one bedroom room. Amazing views of lake Michigan (180 degree of the room!). Bed was comfortable. Location was perfect, lots of food and shops near by that we could easily walk to. Quiet hotel, despite a wedding there during the weekend. Was a little but of a splurge for hotel room, but 100% worth it and will stay here again in the future on any trip to Chicago.

From Valet to check in and all the other staff our holiday magical weekend was amazing! The beautiful and very clean room and the incredible attention to detail by the staff was unforgettable. Location downtown was perfect for shopping and eating and I can't go without mentioning the amazing spa! The holiday decor made it even better and being able to enjoy the bells of the city so close to you and all the holiday activities. Thank you Four Seasons Chicago for making our holiday weekend so amazing we will for sure be back for all our overnight needs in the city!

I have to say, I’m a loyal fan of the Four Seasons—and for good reason. They never fail to impress. My recent stay at the Four Seasons Chicago was especially memorable because I brought my family along to celebrate my nephew’s 17th birthday. We were all amazed by how Kristen Klus and her guest management team went above and beyond to make his birthday truly special. Their outstanding service really blew me away, so I've decided to return next weekend to celebrate my cousin’s birthday! Be sure to check out the photos and videos to see the incredible experience for yourself!

The Four Seasons Chicago is a wonderful Hotel. The service is excellent, as you would expect! Everyone was so nice and helpful. The location is ideal. The rooms are beautiful. Overall a great experience!

3 star service for a 5 star hotel. The hotel itself is beautiful and a wonderful location. The service was not up to the brand’s standards. We splurged and booked the ice cream cart for our kids. The cart was 45 minutes late, after 5 phone calls only one of which was answered to inquire about the ETA. Once the cart arrived they came with barely any cream left, and was was melted. The attendant made 3 tiny sundaes and couldn’t leave fast enough. Got charged $115 plus taxes for a bad experience and a worse treat. Horrible extortion. Then we needed extra linens and asked during our evening housekeeping check in. Waited 90 minutes and then made 4 calls to housekeeping before getting someone to ask a second time for linens and then another 30 minutes until they showed up. Finally, not the fault of the hotel itself but if you’re a light sleeper then be aware that the freaking noises on windy nights can be VERY loud. If traveling with kids who are not great sleepers, I’d avoid this. Overall an underwhelming experience the price and reputation.