Hotel El Convento

Beautiful, historic building. Comfortable, clean rooms. Great location. The service was outstanding from check in to check out.

It was fantastic! At the restaurant, Luis was incredibly kind and helpful. He went above and beyond, even finding the most delicious mallorcas outside of regular hours. The mallorcas were generously served and made with love, you could really tell. His dedication and experience made the whole experience unforgettable. I can’t give him just five stars — he deserves even more!

El Convento is a nice hotel in the heart of Old San Juan. The rooms are nice for an old hotel and the staff for the most part was very good. We ran into an issue the day we were checking out. The manager had already given us a late checkout at 2pm. I was just confirming this with the front desk and the woman tried to retract the late checkout and get us out of room at 1pm. Not cool. And she wasn’t even nice about it. Of course, I would not be bullied and we checked out at 2pm as originally planned. The other issue we experienced when we came back early from dinner one evening and our door was propped open with deadbolt. Not for turndown service. This hotel uses actual physical keys. Nothing was missing but was disturbing regardless. We went down to the front desk to tell them what happened and the woman, different than the one mentioned earlier, said, “yes, that has happened before, I am glad nothing was missing”. Are you kidding me? They absolutely need to spend the money and get electronic keys like every other hotel in the world. Probably would not hurt to have security camera’s in hallways, also like most other hotels. Probably would not stay here again.

We stayed 6 nights at El Convento in San Juan, PR. The building is beautiful and well cared for in a tropical environment( ie humid, hot weather, torrential downpours frequently). The staff are mostly wonderful! The restaurant courtyard is v nice and the food was delicious. A couple of issues came up , one being the HVAC system in the rooms with high ceilings. We like to open windows for fresh air, but this causes a huge buildup of humidity to invade the room and it is hard to get rid of! In fact, it began to drip from the ceiling onto the bed ( very slightly but v annoying). They did move us to a higher floor to a room with low ceiling and a better HVAC system and an airy location( ie sunny). They warn you not to open windows in humidity! I think they need to put fans in the bathrooms as this contributes to extra humidity from showering. Ask for 3rd floor room as they are airy and get some sun. The rooms are ok with good beds. The breakfast included is vouchers but should be more inclusive with less rules about what you can order. It is delicious, however. Lovely staff at breakfast esp Adera! The location is the best for wandering around Old San Juan! The wine and cheese was a real highlight each day on the beautiful terrace! With issues, the staff, including the manager, were v responsive! We were stay again, but on the 3rd floor in a low ceiling room. George the valet was great!

Juan Rivera. Excellent service for morning breakfast all week. Very respectful and quick. Highly recommended. We really enjoyed ourselves at the El Convento Hotel in Old San Juan, Puerto Rico. We would definitely stay here again.