Hotel El Convento

A great location in Old San Juan. This is a SLH hotel and I booked through Amex Platinum. The hotel was full so no upgrade was available. I planned for this and reserved a larger room. All the other benefits were provided. The Room was stylish, plenty of space to relax and work. It was clean, bed super comfortable, the bathroom was updated and luxurious. strong WIFI and excellent housekeeping. Rooms also have a coffee maker. There is a terrace area on the 3rd floor where they have morning coffee and an evening wine and cheese reception. It's also a lovely place to just relax and hang out. You can stock up on bottled water here too. There is a small pool and deck on the 4th floor and the views from there are stunning. Especially sunset. I had breakfast both days and dinner one evening in the hotel restaurant and it was excellent. Food and service were what I would expect from a hotel at this level. The staff were amazing! Super friendly and helpful. Never encountered anyone that wasn't approachable. The building is really cool and it's fun to explore. So much history. I loved my stay and would absolutely stay here again.

Beautiful, historic building. Comfortable, clean rooms. Great location. The service was outstanding from check in to check out.

It was fantastic! At the restaurant, Luis was incredibly kind and helpful. He went above and beyond, even finding the most delicious mallorcas outside of regular hours. The mallorcas were generously served and made with love, you could really tell. His dedication and experience made the whole experience unforgettable. I can’t give him just five stars — he deserves even more!

El Convento is a nice hotel in the heart of Old San Juan. The rooms are nice for an old hotel and the staff for the most part was very good. We ran into an issue the day we were checking out. The manager had already given us a late checkout at 2pm. I was just confirming this with the front desk and the woman tried to retract the late checkout and get us out of room at 1pm. Not cool. And she wasn’t even nice about it. Of course, I would not be bullied and we checked out at 2pm as originally planned. The other issue we experienced when we came back early from dinner one evening and our door was propped open with deadbolt. Not for turndown service. This hotel uses actual physical keys. Nothing was missing but was disturbing regardless. We went down to the front desk to tell them what happened and the woman, different than the one mentioned earlier, said, “yes, that has happened before, I am glad nothing was missing”. Are you kidding me? They absolutely need to spend the money and get electronic keys like every other hotel in the world. Probably would not hurt to have security camera’s in hallways, also like most other hotels. Probably would not stay here again.

We stayed 6 nights at El Convento in San Juan, PR. The building is beautiful and well cared for in a tropical environment( ie humid, hot weather, torrential downpours frequently). The staff are mostly wonderful! The restaurant courtyard is v nice and the food was delicious. A couple of issues came up , one being the HVAC system in the rooms with high ceilings. We like to open windows for fresh air, but this causes a huge buildup of humidity to invade the room and it is hard to get rid of! In fact, it began to drip from the ceiling onto the bed ( very slightly but v annoying). They did move us to a higher floor to a room with low ceiling and a better HVAC system and an airy location( ie sunny). They warn you not to open windows in humidity! I think they need to put fans in the bathrooms as this contributes to extra humidity from showering. Ask for 3rd floor room as they are airy and get some sun. The rooms are ok with good beds. The breakfast included is vouchers but should be more inclusive with less rules about what you can order. It is delicious, however. Lovely staff at breakfast esp Adera! The location is the best for wandering around Old San Juan! The wine and cheese was a real highlight each day on the beautiful terrace! With issues, the staff, including the manager, were v responsive! We were stay again, but on the 3rd floor in a low ceiling room. George the valet was great!