Hotel El Convento

We had an amazing stay here. The staff were friendly, accommodating, and helpful. The hotel is beautiful and very centrally located, the restaurant food is delicious. I would absolutely stay again!

Set in the heart of old San Juan, El Convento is an oasis of beauty and hospitality. Its convenient location gets you to the major attractions quickly. The rooms are very comfortable and immaculate. The AC is wonderful after a day's walking in the old town. The basilica and park are literally across the street. Both the bar and restaurant are excellent. I loved the tuna tartar. As if this wasn't enough, there is the staff. From check-in to check-out, the staff is exceedingly professional and personable. My spouse and I enjoyed every minute in this truly remarkable hotel.

This historic hotel is absolutely beautiful and well located with many amenities such as the 5 p.m. wine and cheese reception. We had room 419; it seemed sort of small but very well remodeled since the building used to be a convent. The employees seemed unmotivated such that I wondered if a contract negotiation was going on. The instruction manual said that if you wanted maid service to put out the door hanger which said "Privacy Please" on the other side. Unfortunately, it said "Privacy Please" on both sides so when we went out in the first morning we did not put it out. When we got back hot and tired our room had not been serviced yet. I discussed this at the front desk but there was not much we could do (and they were unaware of the door hanger) so we declined service that day. When we went to the bar to get our welcome mojitos they said that they could not make mojitos that day because they did not have mint. I thought "well send someone three blocks to the SuperMax to buy it!!!" We ended up having mojitos without mint instead. For two mornings of our four night stay employees walked up and down the stairs talking loudly at 7:15 a.m. apparently carrying equipment and woke us up. Not the greatest experience for a restful vacation.

Hotel El Convento has a serene and special vibe. The spiritual history, along with the beautiful architecture makes this a wonderful, relaxing place to stay. The rooftop pool offers peaceful, sunset views of the bay. The evening wine/cheese reception was delightful. Also, the new restaurant menu is delicious! Thank you to Ian, Luis, George, Gabriela + Coralys.

100% excellent location, service, and experience!