The Athenee Hotel, a Luxury Collection, Bangkok

To stay at the Athenee an excellent choice. The friendliness and attentiveness of the staff were outstanding. Most impressive, however, was how professionally a power outage was managed. All employees and management deserve my highest praise. The selection and quality of the restaurants is very good. The Athenee has proven itself to be an absolutely top-notch hotel.

The workers on the club lounge were excellent and very hospitable. I would like to especially thank Mine. She was awesome and very attentive.

Athenee 2026: Recent management changes cause concern; Platinum Status meant nothing; severe staff shortages for Chinese New Year *High Points: * - *Khun Aon at the front as the last remaining of front staff; the Concierge Aek and Team, the Platinum Lounge Girls on 26; Aek not only made reservations for me but used his personal Grab app to help get me from place to place, anticipating my ride even before I waited for the elevators to come to lobby (that’s attentive, anticipatory service!) *
Khun Noy in the Breakfast area from year to year from hundreds of guests remember what each guest likes personally from amongst a huge variety of possible fruits and vegetables. _ *“Key” as in Whiskey working the front lobby Glaz bar was incredible informative about Miang Kham for first time in my 13 years of staying here did someone take the time to explain me the tradition and history of this dish; *Low Points: - *Mr. Ross Park GM has departed for the Moxy BKK (good for them, sad for this property) as well as F&B Manager Dio E. and THIS WAS MY FIRST STAY IN OVER 12 YEARS HERE THAT I RECEIVED NO LOUNGE CHECK-IN, NO AMENITY OFFERED, NO WELCOME CARD LETTER OR CHOCOLATE AMENITY IN MY ROOM, or any recognition as Platinum return guests A T A L L. * No upgrade offered this time and I understand because the hotel was Chinese New Year packed full and *Understaffed sad environment on Chinese New Year Sunday with no pool water, towels, or space; - *I don’t know where the desk phone went to but having only one phone in the room became a bummer * My bathroom drains had offensive odor the entire time which was a first for Athenee (shower and sinks and near toilet) * - *Seeing Lounge codes NOT enforced with guests in gym gear, Hawaiians, and many many hotel slippers walking around the lounge at breakfast, tea, and evening times; GONE are the direct-to-Concierge WhatsApp messages allowed to Platinums and now one must text Bonvoy using the App instead of that luxury in past years of texting directly the Concierges to arrange things. *Unique Points: Miang Khun on demand in lobby * Housekeeping Khun Narisa Karn andPuy Pansa Za always remember me and my preferences on the same floors and go out of their way to come say hi even when they’re not assigned to my room (pity, that).

Dear Team at The Athenee Hotel, I wanted to take a moment to express my sincere gratitude for such a beautiful and memorable stay. The team at Rain Tree Café truly stands out. Khun Saifah and his team embody the true essence of Thai hospitality. Their service was personable and delivered with such genuine warmth. It felt like being welcomed by friends who were excited to share their highlights and guide me toward special must-tries. Experience was impeccable. The team’s energy was like sunshine, vibrant, uplifting, and full of positive spirit that brightened each morning. You can truly feel the passion behind what they do. Khun Panida was especially thoughtful and engaging. She was always ensuring my coffee, tea, or juice kept flowing, and you could genuinely sense her desire to make sure her guests were happy at all times. Her recommendation of the Thai coconut pancakes — and personally making sure I got to enjoy them. ❤️ it was such a sweet touch. It was personal and meaningful that she went beyond to ensure i am well taken care of at breakfast, and packed to go the awesome thai pancake as a little snack. Housekeeping was equally exemplary. Khun Hathaitip made my room feel comfortable and beautifully personalised with warm wishes and the cutest towel creations — a little elephant and even a small rabbit that instantly brought a smile to my face. She was always bright and smiley, and her warmth truly came through in the smallest details. I would also like to compliment the friendly concierge team, who were always approachable, helpful, and welcoming. Their calm professionalism and warmth added so much ease to my stay. It is rare to meet a team that serves with such genuine heart, pride, and passion. Thank you for making my stay feel so special , it is a memory I will truly cherish. I wish the entire team continued joy in what you do and even greater heights ahead. You truly deserve it. Until next time, I look forward to seeing you all again. With heartfelt appreciation, Jeslyna Chong

Athenee hotel’s entire staff goes above and beyond expectations. From the moment you arrive, you are greeted immediately by the doorman, ready to grab your bags and reception is always ready to check you in promptly. Someone is always there to assist you at the elevator. Housekeeping is phenomenal. Room is very modern looking and well kept. It is very quiet so you can get a peaceful and restful sleep each night. Cleanliness is top notch. Everyday, I feel like there was always a personal touch and close attention to our needs- whether it is more water, towels or a celebration. Staff made our anniversary and birthday celebration really amazing and one to remember for a long time. Location is great. Close to Central world, other malls and Akara Sky. Right in front of the hotel is the BTS Sky train stations. Spa staff were very welcoming and warm. Byredo bath amenities were fantastic and a great touch. After being out all day exploring the beautiful city of Bangkok, I always looked forward to coming back to a hotel that felt like home. Would most definitely stay here again if I have the chance to come back and would recommend to others.