Inkaterra Machu Picchu Pueblo Hotel

At the end of a 4 day, 3 night Inca Trail trek with TreXperience (very highly recommend their luxury camping trip), we stayed for a night at the Inkaterra Machu Picchu and were so happy that we did. Our rooms (my husband and I in one and our son and daughter (both in their mid 20"s) in another) were incredibly nice - especially the warm outdoor plunge and outdoor shower.) We were in heaven after long days of hiking and sleeping in tents. The only negative was the food. As with Inkaterra Amazonia, the food was fair to good, definitely not great. We had much better food (more flavor, variety etc) on our trek on the Inca Trail and in restaurants in Cusco. I hope Inkaterra works to improve this. We probably won't stay at an Inkaterra again because of their food (which is a part of their all inclusive pricing.)

Where to start? Firstly the hotel is well situated for visiting Machu Picchu. It’s a short walk to the bus queue (although the queue itself can be very long). It’s also a short walk from the railway station, places to eat and shops. The hotel is set in 13 acres of cloud forest garden beside the Urubamba River, and offers various nature walks. I enjoyed the one I went on, learning about flowers, birds and history. The hotel offers really nice complimentary sandwiches, cake and coffee in the mid afternoon. The cute lunch room has railway track either side, you go over the track to get in, and it’s a great experience to see the trains go by. Dinner in the main restaurant was good. There is a wonderful lounge next to it and a group of us had a lovely time sitting by the fire chatting after dinner. The rooms are individual, motel style set in the grounds, and the hotel is large and sprawling, it takes a while to find your way around, but it wasn’t a problem. My room was good, comfy, although it was quite cold and it was hard to work out the heater. I discovered eventually that my window behind the curtains and screen was wide open, which explained the cold. The hotel bought round hot water bottles and extra blankets, and there is also a mosquito repellent in the wardrobe, although I didn’t find it. The one thing I would point out is the stone floor is quite cold and as I had only taken an overnight bag, I hadn’t bought a warm jumper or slippers so my feet were cold! My only other problem was that early morning, wanting to leave for a second visit to Machu Picchu,, I couldn’t open my door - the deadlock wouldn’t open! I struggled for ages before it finally opened. However overall, I thought this was a really great hotel with lots of unique features and it added to the wonderful experience of visiting Machu Picchu.

We loved the rooms, the hotel and ambience. The staff were nice and the atmosphere was beautiful. But accessibility was a concern - the hotel was challenging to navigate, especially at night. They could put some uplighting in the ground without ruining the vibe, or put in some handrails to help with the stairs. While there were signs, finding rooms in the dark or rain was still difficult. If you weren’t in one of the 2-3 rooms close to the lobby, you have to traverse 20+ stairs to get to your room

We were excited to stay here in Machu Picchu although just for the one night. We arrived and the hotel is lovely and green and made of many natural materials. It fit in beautifully with nature. Our room however was dark, and very basic and many (MANY) steps and distance from the main area. We passed what they call hot springs but it was two small-ish stone hot tubs set above a green uncleaned swimming pool full of leaves, the area did not look inviting. The porter did not explain our room to us. There is no coffee or tea in the room. The tile floors were dirty and clearly not cleaned or mopped. You could see debris under the bed and in corners including hair from previous guests. There was only a space heater in the room and it was cold. A nice fireplace with wood was in the room and firewood outside the door…but no matches, fire starter or a single fireplace tool, and no instructions provided as I said. The bathroom was freezing and the counters were clearly left uncleaned as we found a gummy, partially dried contact lens near the sink from a previous guest. We had to assume the rest of the room was not wiped down from what we found that we could see. Food was decent, nothing amazing or memorable. The hotel touts a 2025 Michelin star but I can’t say I have a clue what they might have received it for. The front desk staff was very friendly but housekeeping and dining staff were hard to communicate with and disorganized. The entire operation just seemed disorganized overall. We expected much better experience and were disappointed and the hotel was expensive. Inkaterra - either drop your price for this hotel or improve the guest experience significantly. I saw other reviews of other Inkaterra locations being significantly better so I’m just not sure why the management of this location has put such such a low effort in. Worst hotel we stayed at in our 16 day Peru trip.

Memorable trip to Machu Pichu ! Weather was good and sunny and our guide was real good too We were in group 3 and it was just amazing !