Inkaterra Machu Picchu Pueblo Hotel

We stayed one night at the Inkaterra Machu Picchu Pueblo Hotel. This stay was part of an extensive private (two couples) tour of Peru, which was arranged by a luxury touring company. We had really wanted to stay overnight at Sanctuary, as we were planning on visiting Machu Picchu on an afternoon and also the following morning. However, our tour company told us that the Sanctuary rooms were small and overpriced, and (more concerning) because of some unsettled lease conflicts with the government of Peru, booking rooms at Sanctuary was not advised and we should book at Inkaterra instead. We stayed in junior suites. We dropped off our luggage and had an excellent lunch at the restaurant before heading up to Machu Picchu with our guide. We came back around 6:00 pm or so to officially check in, then had dinner at the restaurant, went to bed, were up very early to grab a minimal breakfast, checked out, and went back up to Machu Picchu. The hotel kept our luggage while we came back for lunch at the restaurant and hang out for a bit, and they transported our bags to the train station for our mid-afternoon train back to Cusco. So, we were at the resort full time for a little over 16 hours total. There are some really nice things about Inkaterra. Depending on what you ordered, the lunches and dinner could be delicious, and our cocktails and wine were mostly good. Our room was good-sized, the bed was huge, there was pretty good wifi in spots around the resort, and the gardens were beautiful. Staff were friendly. Our luggage was picked up and brought back to the station by hotel staff with no problem whatsoever. We felt that there were too many quirky and annoying things about the Inkaterra, though. Our room need better cleaning and maintenance. Everything was very damp-smelling (yes, we knew we’re in the high jungle, but it smelled beyond that), the floor needed a good cleaning, the bathroom’s shower had drainage issues, the hot water was spotty, and the toiletries were meh: no lotion in our room and the bar soap was weirdly non-sudsing. We could charge our phones in the room, but it was super slow. Staff seemed quite disorganized throughout our stay. We were never offered the complimentary welcome tea and pisco sour that they tout on their website. We waited 45 minutes past our dinner reservation to be seated, while most of the restaurant sat empty. (We were gratified we didn’t have to wait for the okay breakfast, but then again we showed up at 6:00 a.m.) Not that any of the staff needed to speak English perfectly, but there were definitely varying degrees of English proficiency which made communication difficult at times. As we noted, the gardens were beautiful, but the small swimming pool and the whirlpools’ water seemed a bit brackish, and overall the vibe leans toward the overly rustic vs a well-maintained resort. Perhaps if we had booked a longer stay and enjoyed the spa and the gardens and had had a room with a private plunge pool, our opinion would be higher (but we kinda doubt it.) Not particularly recommended, and if we were to go back to the area we’d try to find a newer property, or even take our chances with the Peruvian government and book the Sanctuary.

This place was absolutely lovely. The grounds are gorgeous and well-maintained. While we did not have time to participate, there are tours each day of the property for birdwatching, flowers, and more. We loved that we could shower in the spa area after hiking MaPi Mountain, even though we had checked out that morning. The food was excellent and the service was superb. We wanted for nothing! They even have heated towel racks in the bathrooms! Additionally, they take your luggage to and from the train station whenever you need that done.

Came here as part of our Peru tour having stayer in the sister Hacienda Urabamba this hotel was a let down. Vert disjointed layout. Yes the gardens are beautiful but you have to walk very far for rooms over uneven terrain and may steps. I imagine in wet season you’d be drenched: the pool area was questionable its very much with nature! Our casita style rooms (with fully open fire place so you’re clothes would def be smoky) was a very damp atmosphere. there are dehumidifiers running 24/7 ours actually filler during our one night stay, trying to absorb the humid atmosphere of the cloud forest. the nosiy (and honking/tooting) trains run within a few feet of the train track from 4.30am - 11.30pm bring ear plugs. The bar/lobby/restaurant etc are spread all across the site so you have to walk quite far. the breakfast was poor and you have to walk across live rail tracks. The evening meal was included for us but we chose to eat in town in stead. If we’d know we’d have stayed at the El Mapi in town as its in the heart of Aguas Calientes this hotel seems to be tucked down a dodgy street by railway. In saying all that its still the same 5/10min walk to train station and machi pichu bus. But having travelled the world in high class hotel - this is not one! Back to our room, the sink is in the main bedroom, toilet and shower in a different area (all poky and dark) the toilet had a full window open to everyone to see you sitting on loo so you have to have all curtains drawn at all times. Not a bad hotel but apart from the nature walks it wasnt for me! They did however have a luggage drop/collection at the railway station to save you having to cart your luggage up/down Machu Picchu. If touring save your money and spend in different location.

Sadly a let down after a three night stay at the sister hotel in Sacred Valley. Although waiting on staff were fabulous we found the reception staff unhelpful. I had problems with the door lock and had to make 4 separate trips to reception to get things sorted. The room was very basic for the price of the stay.

A fantastic experience worth every penny...On seven acres in a veritable forrest, the casitas and hotel occupy about three leaving the remaining four with trails to explore the beautiful surroundings filled with orchids, birds and tea plants..A quiet and relaxing excape from the town of Macho Pichu Pueblo and the crowds of Machu Pichu itself..We spent nights and made two half day visits to the acheological site taking in two different circuits..If you can spare the time and the dough, it is a great way to experience Agua Callientes and Machu Pichu...