Inkaterra Machu Picchu Pueblo Hotel

Nice room, but the place is physically very challenging. We arrived in the evening and had quite a journey getting to our room. Long way from the front, with poor signage and lots of stairs (and no handrails) along the way. They delivered room service quickly. But then for breakfast the next morning needed to make the trek back to the front, only to find that the restaurant was off the property and across the railroad tracks. The logical path from the hotel didn't get you to the restaurant, so had to retrace and find another way. Came as part of a tour so it wasn't by choice, but I wouldn't recommend this place.

A mixed bag here: This has a fabulous hillside location amongst well laid out gardens just outside the very centre of town. It sits alongside the rail track which has trains coming and going from 5 am until evening time. But we had great rooms and the hooting of the trains didn’t bother us. The collection service from the station (v close by) was excellent. They collect your bags and bring them up which is v welcome. I believe the reverse can be arranged for departure too but haven’t experienced this yet. We had two suites are luxurious with good amenities. The hair conditioner is super and the complimentary insect repellent worked well. The second room couldn’t check in until 5pm because the room wasn’t ready but we were expecting that to be more like a 1pm check in. There are a few outstanding staff which didn’t go unnoticed. Sadly, this is not the case in the bar and restaurant by and large. Service is very slow. If you want a drink anywhere other than the bar, which is a short but steep walk across the train track, that’s not possible. That’s a shame. The hotel is missing out on income here. You can get the drink yourself but you’ve got to yomp up the hill with it. Tricky with drinks for 4. You either have the bottle or glasses but not both! A bar based lunch appeared with minimal necessaries like cutlery, napkins, condiments but we were so hungry, we couldn’t wait for that. Dinner took a 40 min wait before we were acknowledged. Most wines we asked for weren’t in stock although the wine waiter made a galant effort to find something to our taste. The meal has small portions and it’s okay. Once you have your order in, 3 courses comes to you in a little over 35 mins. Sadly the service lets this place down. It’s a bit ‘no’ until you convince them otherwise. For the money and the standard of the hotel per se, this needs to be rectified. It’s an oasis in the craziness of the area but it’s over priced and the service lets it down. That’s a great shame. Improve the service then the fee would be worth it.

We got a day spa pass and we were able to use their eucalyptus steam hut which was very very nice. The pools were not hot there were three separate small ones. We did visit the cafe the next night and found it to be very overpriced with very small portions.

This is a lovely hotel right near the railway station and centre so within easy reach of many restaurants. The rooms are lovely, spacious and clean. Breakfast is very good and excellent choice. Also ate dinner here which was again very good. Nice lounge area and beautiful forest setting.

We came to this restaurant for lunch following our trip to Machu Picchu. The service was adequate but a bit slow. The food was excellent. You are surrounded by the railway tracks but this adds to the charm.