Inkaterra Machu Picchu Pueblo Hotel

The hotel is located in a beautiful setting surrounded by nature and enjoys a very convenient location within the city, right next to the train station. It is also clean. Unfortunately, the positive aspects end there. There were several serious issues that, in our opinion, make the room rates completely unjustified. 
Construction work is currently taking place at the hotel, with drilling noise audible throughout the day. Guests should be informed of this in advance so they can decide whether they still wish to proceed with their reservation. Furthermore, a substantial discount should be offered given the disturbance caused.
The food quality was unacceptable and fell far below the standards expected from a hotel in this price range.
The staff we encountered in the common areas of the hotel were rude and unfriendly. We have stayed in many hotels and have never experienced such poor customer service. The pool was not clean and appeared to be poorly maintained.
On our last day, we were wrongly accused of taking a bathrobe from the room, when in reality the issue resulted from the hotel’s own mistake. Such accusations are highly unprofessional and left a very unpleasant impression.
One of the rooms had a noticeable musty smell, which negatively affected our stay.
 Overall, while the location and surroundings are excellent, the numerous issues we experienced do not justify the prices charged by the hotel.

Rather outdated with a very old-fashioned atmosphere. Very outdated restaurant. Extremely touristic. Look for alternatives for this budget.

Wonderful hotel. Clean, beautiful. Good service. Nice views. Good food. One of my favorite hotels in a long time.

We had an overnight stay here to visit Machu Picchu. We arrived by train from Ollantaytambo. Our room was not ready so we left our bags and went for a walk through their extensive grounds/gardens which was lovely. We saw lots of hummingbirds while sitting by the pool area. We met our guide for our first Circuit (2B) of Machu Picchu. We had booked a Superior room (including dinner and breakfast box as we had a 6am entry to MP the next morning). Our room was comfortable and clean. Dinner at the hotel restaurant (separate from the hotel and you have to walk across the train line which is no real trouble) was good. They held our bags following checkout and until our train to Cusco the next afternoon. The hotel is minutes walk to the train station and bus to the Machu Picchu site. Plenty of cafes, restaurants and shops around it. We completed Circuits 2B, 1B and 3B of Machu Picchu - all very worthwhile for this once in a lifetime visit.

A few things to keep in mind when booking this place 1. It’s in a jungle, so expect some degree of bugs. Our first day we were greeted with a fairly large spider above our bed, but the staff professionally and kindly took care of it (it was too high for us to reach and take care on our own). 2. It’s an oasis from the chaos of Aguas callientes. I loved returning to our corner of the town, and enjoying the peace and quiet. I think that alone justifies the price of the hotel. 3. I don’t necessarily think it is outright a 5 star hotel. The service and the surrounding area make it seem so, but the rooms themselves are not over the top. I would also like to give a high shout out to Nicolas for being so kind and giving us great recommendations during our stay. He went above and beyond ensuring we were taken care of. I would stay here again.