Inkaterra Machu Picchu Pueblo Hotel

My wife and I stayed at Inkaterra Machu Picchu Pueblo Hotel for one night (June 6–7, 2026) after completing the Inca Trail. At over USD 518 for one night, this was by far the most expensive hotel of our five-week trip through Peru. Unfortunately, it was also by far the biggest disappointment. The problems started immediately after arriving. Our room had no bathrobes, and the telephone was not working, making it impossible to contact reception. I tried several phone numbers I found online, but nobody answered. Only after stopping a hotel employee who happened to walk past our bungalow were bathrobes eventually delivered and the telephone repaired. The most serious incident happened when I entered the shower. I suddenly felt a sharp pain in my foot and realized I had stepped on broken glass that had been left on the bathroom floor. My foot started bleeding immediately. Hotel staff treated the wound and later claimed to have cleaned the bathroom. However, when we returned after dinner, I found more pieces of broken glass still on the floor, showing that the bathroom had not been cleaned properly despite knowing that a guest had already been injured. As a result, my visit to Machu Picchu the following day was overshadowed by the injury. Walking with a bandaged foot after completing the Inca Trail was painful and unnecessarily spoiled what should have been one of the highlights of our journey. Dinner was equally disappointing. I was served a half-raw trout, which had to be sent back to the kitchen to be cooked properly. There were also several aspects of the hotel itself that were surprising for a property in this price range. To reach the breakfast restaurant, guests had to cross active railway tracks. The surroundings were dominated by large construction sites, significantly affecting the atmosphere and views. In addition, the resort consists of many long and steep walking paths, something guests with limited mobility or tired after hiking should be aware of. What disappointed me most, however, was the hotel's attitude afterward. During our stay, nobody from the management offered a meaningful apology or explanation for the injury. After returning home, I contacted the responsible manager three separate times, providing details and photographs of the incident. None of my emails received any reply. Throughout our five weeks in Peru we stayed in several excellent hotels and experienced genuine Peruvian hospitality. Sadly, Inkaterra Machu Picchu Pueblo Hotel was the complete opposite. Mistakes can happen anywhere, but guest safety, proper communication, and professional handling afterward are what distinguish a luxury hotel from an ordinary one. In our case, all three were missing. Based on our experience, I cannot recommend this hotel.

The hotel is located in a beautiful setting surrounded by nature and enjoys a very convenient location within the city, right next to the train station. It is also clean. Unfortunately, the positive aspects end there. There were several serious issues that, in our opinion, make the room rates completely unjustified. 
Construction work is currently taking place at the hotel, with drilling noise audible throughout the day. Guests should be informed of this in advance so they can decide whether they still wish to proceed with their reservation. Furthermore, a substantial discount should be offered given the disturbance caused.
The food quality was unacceptable and fell far below the standards expected from a hotel in this price range.
The staff we encountered in the common areas of the hotel were rude and unfriendly. We have stayed in many hotels and have never experienced such poor customer service. The pool was not clean and appeared to be poorly maintained.
On our last day, we were wrongly accused of taking a bathrobe from the room, when in reality the issue resulted from the hotel’s own mistake. Such accusations are highly unprofessional and left a very unpleasant impression.
One of the rooms had a noticeable musty smell, which negatively affected our stay.
 Overall, while the location and surroundings are excellent, the numerous issues we experienced do not justify the prices charged by the hotel.

Rather outdated with a very old-fashioned atmosphere. Very outdated restaurant. Extremely touristic. Look for alternatives for this budget.

Wonderful hotel. Clean, beautiful. Good service. Nice views. Good food. One of my favorite hotels in a long time.

We had an overnight stay here to visit Machu Picchu. We arrived by train from Ollantaytambo. Our room was not ready so we left our bags and went for a walk through their extensive grounds/gardens which was lovely. We saw lots of hummingbirds while sitting by the pool area. We met our guide for our first Circuit (2B) of Machu Picchu. We had booked a Superior room (including dinner and breakfast box as we had a 6am entry to MP the next morning). Our room was comfortable and clean. Dinner at the hotel restaurant (separate from the hotel and you have to walk across the train line which is no real trouble) was good. They held our bags following checkout and until our train to Cusco the next afternoon. The hotel is minutes walk to the train station and bus to the Machu Picchu site. Plenty of cafes, restaurants and shops around it. We completed Circuits 2B, 1B and 3B of Machu Picchu - all very worthwhile for this once in a lifetime visit.