Loews Ventana Canyon Resort

Huge disappointment!! We booked this hotel because of the many good recommendations and because we thought that Loews would honor the offers in their advertising. They have not. While we were checking in the agent told us what to expect and handed us a card with all of the things we would receive while we here including bottles of water, for example. We waited a few hours and then called down to the desk several times and messaged them. We didn’t get a response or a returned call. I went down to the front desk twice and there were no attendants and three other people waiting. An agent finally came out and I asked the associate at the bell desk where the manager was and he said in the back. I went to the shop to buy some water and a staffer said the shop was closed. I asked him for water and he told me we would get two bottles every other day of our stay. Our room is very old and there are many coats of paint. I don’t know why this is still called a resort.

While Ventana is a very nice hotel and room rates are reasonble, they tack on a $31 resort fee. This is nothing more than a rip off. We will not stay at Ventana again. There are comparable hotels in Tucson that do not have such a fee. This is just about greed.

This was supposed to be a typical weekend getaway, something I do once a month to unwind. Unfortunately, from the moment we arrived, the experience went downhill. The staff felt unprofessional and seemed more concerned with the property’s bottom line than actually providing a good guest experience. Every interaction left us feeling like an inconvenience rather than a guest. The staff kept deferring responsibility, telling us they’d "handle it tomorrow." What should’ve been a relaxing trip quickly turned into frustration and disappointment. The lack of care really set a negative tone that we couldn’t shake. We’ve just checked in, so I hope the rest of the experience is better, but right now, I’m not optimistic.

The resort was perfect in every way. Truly a great find. Stayed one night for a special occasion and wished that it was longer. All the staff that we met were very friendly and helpful. The room was nice and spacious with all that we needed and included a huge walk-in shower. The balcony had seating for two and an amazing view that included a waterfall in the distance - nice to sit out in the early morning. Breakfast and dinner at the Canyon Cafe was very good. Great food and service. We will definitely return for a longer stay, especially to take advantage of hiking and outdoor activities in the cooler months.

This place is beautiful. The rooms are fresh, crisp, amazing lighting, beautiful grounds, and the staff are super friendly! Salvatore checked us in and I was impressed with his utmost professionalism! Salvatore, you will go far in this life! Great job!