The Ritz-Carlton, Kapalua

We really enjoyed our 4 night stay. Kapalua is more tranquil than Kaanapali or Wailea yet only ~15 minutes away from Kaanapali and Lahaina for convenience. Although it's not the newest looking Ritz, I disagree with others who said it looked dated. I thought it looked classic/timeless. The lobby is beautiful and the room was great. The pools are really nice and we liked how 1 of 3 pools is adults only. The beach was closer to the main hotel than I expected. It was just a short walk downhill with golf cart shuttles routinely available to bring you back. However, the waves were pretty big. Even on the calmest days those who prefer calm water wouldn't want to swim here. The breakfast buffet (included with Chase Sapphire booking) was solid with some options rotating each day. The burger shack lived up to the hype. We never ate dinner at the hotel. There are only a couple other restaurant options walking distance from the hotel, but there are dozens within a 15 minute drive. The service was excellent as expected. Everyone from the front desk, concierge, housekeeping, valet, pool bar, etc. were great. A few things could be improved: - pillows were way too soft even when I asked for firmer ones - hotel bar closes way too early at 9:45pm - they should offer a shuttle for short trips or activities booked via the concierge (at least the golf course) - we were told you can't get a beach cabana after 12pm (we arrived around 2:30) even though there were tons empty and were willing to pay - something to do with the POS system

The Ritz Kapalua was the first Ritz I stayed at. What an amazing experience! The customer is at the center of everything they do. Location was beautiful (great rooms, amazing pool, easy access to ocean/beach). There was great dining options on site. I enjoyed every minute of being there and they made my family vacation exceptional!. I will seek out Ritz for future family vacations!

I love Ritz-Carlton properties. We stayed here recently for the Food and Wine festival. Our first issue was we waited 20 minutes just to check in. What was frustrating about that was only one person was working the counter, but three people were in the concierge's area; all three doing nothing. Send one over to help for Pete's sake. Our room was good. Pools are good but very crowded. Pool service has to be search for at times. The beach is nice but quite a hike from the hotel. They have the best club room I have ever seen at any property. Their people were very nice. Valet parking at $68 a day...so be aware if you have a rental.

We had an amazing night at The Ritz-Carlton Kapalua while celebrating our daughter’s birthday and we somehow managed to fit a lot of wonderful memories into one stay! The grounds are stunning and the resort feels peaceful and secluded while still being close to nearby beaches and restaurants. We loved walking the Coastal Trail at sunrise, even if getting out of bed that early required a little vacation-level determination. D.T. Fleming Beach is gorgeous and noticeably less crowded than many nearby beaches. The Burger Shack is also a perfect spot for an outdoor lunch with beautiful ocean views because burgers always taste better at the beach. The pools are fantastic. The area was lively, but it never felt overly crowded, and there were plenty of opportunities to relax and pretend we had no responsibilities waiting for us back home. For our special birthday dinner, we ate at the Banyan Tree Restaurant, where our server, Lara, was outstanding. She was warm, attentive and offered excellent menu suggestions, topped off with wonderful wine recommendations. She helped make the evening feel truly special and anyone who pairs great food with the right wine is a hero in our book. Topped off with a lovely "Happy Birthday" cake at the end of our fantastic meal. The staff also made our daughter’s birthday especially memorable. When we checked into our room, we were delighted to find a beautiful tray of chocolate-covered strawberries and a bottle of bubbly from Mary Beth, thanking us for choosing the Ritz for our celebration. It was such a thoughtful surprise, and our daughter felt incredibly special. My wife and I were also very happy to assist with the strawberries! We made so many special memories during our stay and wanted to thank everyone at The Ritz-Carlton Kapalua for making our celebration so memorable. We only wish we could have stayed longer!

We paid for a suite. Got to our room, noticed that out of the 10 pieces of furniture that 9 of them had serious stains on them. We asked to be moved as the price was not cheap… denied. They did offer to send the housekeepers to the room to “clean the furniture. They did flip 3 pillows but the rest of the furniture was left as is. Over the next couple of days we hung out by the pool and enjoyed Maui. The lobby had the same issue however stains on nearly every piece of furniture. If they want to keep the luxury price tag they better be willing to keep th property up to sniff.