Roseate House London

Excelellent, very friely and delicious breakfast

Had an amazing time at the Roseate House! The location is perfect for exploring. Thank you to the team for being so helpful!

If you are looking for the friendlist, most helpful satff, while also making sure you get a great rest after your day in busy London, look no further than Roseate House. It has a great location for easy arrival, easy departure, but also, easy moving through the city.

The location of this hotel is 4mins walk from Paddington Praed Street Station or 5 mins from Lancaster Gate Station making it a superb location for London access, parks, walking, shopping, entertainment, etc. The staff were all very friendly, attentive and helpful however, we recorded two complaints about room cleanliness and restaurant service. Reception asked us to confirm a reservation for breakfast as the restaurant can be very busy. We confirmed 09.00. On the first evening we moved a chair at the corner table (to view the football on the TV from a better position) and found at least six finger nail sized pieces of glass under the table (which we left on the table). We reported this to the reception staff and in mitigation suggested that an earlier guest may have broken a glass and probably picked up the larger pieces. On the third evening I moved the chair again, for the same World Cup reasons, and identified a number a small shards of glass. The carpet below the table and chair had obviously never seen a vacuum cleaner for sometime. I reported the second incident to reception on the fourth day morning and while having their attention, I commented that the restaurant staff are working very hard however, they have no leadership, did not manage to serve all of the ordered food at the same time on any of the previous two mornings. An example being: 09.00 arrive at restaurant and wait 5 minutes for a table to be cleared. 09.05 table rushly set incorrectly and menu's provided. 09.10 order taken. 09.15 orange juice, water and tea arrive. 09.35 the Eggs Royale arrive and more tea was requested. 09.45 the toast requested 35 minutes previously arrived along with the second pots of tea. 10.00 we left the restaurant. After making this complaint on the third morning the service vastly improved with a manager assisting the two waitresses to ensure all of the breakfast items were served to the table at the appropriate time. The hotel has a very good core staff, who are all working hard to provide the best service they can, however their is no leadership front of house and no room quality compliance inspection by anyone in management. In our opinion, and from personal experiences elsewhere, this hotel should not have a five star rating.

One of the best comfortable hotels in London ,Great location ,lovely managers and friendly staff ,quick services and housekeeping Mr.Buddhika went out of the way to make variety of veg /vegan meal which made the whole diffrence as the stay was long