Shangri-La Hotel Bangkok

This hotel certainly ticks all the boxes, a beautiful spot right on the Chao Praya River, not too much passing road traffic but an easy walk to a main road and taxis and tuk tuks everywhere. Very professional staff, easy to smile, and brilliantly trained, and service that was attentive but not cloying. The hotel is getting on a bit, but the decor was still on point, the incredible orchid display, and the main reception area with its high ceilings impressed. This trip was meant to be a relaxing one, as we had both had a year that had stretched us in ways that were not pleasant. The hotel and the staff, the pool, the lovely Salathip restaurant, even the courtesy ferry to Icon Siam seemed to wash that away. The staff demonstrated their professionalism time and again, both in their service to us, and their trying to impose some sort of order on the chaos visited on the hotel by a contingent of convention goers that were staying there. It became a sort of people watching sport, as we were treated to the sight of a gorgeous Thai waitress valiantly defending a reserved table from what can only be described as a onslaught of convention goers that were determined to occupy the table at almost any cost. Her (and the rest of the staff) professionalism in dealing with this situation was simply brilliant. We cannot speak too highly of the Hotel, Service and Staff, from getting met at the airport, to check in, to just relaxing by the pool. The excellent service was shown in so many ways, even to the last, we were walking toward the lifts on our way to check out to leave the hotel, our hands were full but not overly so, a housekeeping lady said hello and good morning to us as she was cleaning another room, we said hello back, and as we got to the lift bank, the housekeeping lady was there pushing the down button for us just in case we couldnt manage it easily ourselves. Simply put, an example of a lovely gesture that embodies a service ethos that is lived, breathed and demonstrated all through the hotel. Thank you, so very much, Bangkok Shangri-La.

Disappointed. For me this is not what a Shangri-la experience should be. This is more like an hotel for cruise participants and other groups.Also the second wing should not be sold as part of the hotel. This is too far away from any real service provided by the hotel. When we checked in last night we realized how ridiculisly far away our room was. I booked a suite with lounge access. The lounge is in another building and you need to walk and change floor 3 times to arrive there . Same for breakfast, réception, bar , pool... we asked the reception if another suite was available in the main building and it was initially not. I informed them that I would like to cancell my booking and was seriously already looking for an alternative.. The staff was really trying to help, they. ́early often have the same issue. A few minutes later they told me that a suite could be available in the main building. They escorted us to see it and as it was not ready we went to the bar for a drink (really nice bar and staff) and out for diner. Ou suite was then ready and we started to chase our luggages who were delivered after 20 min. This morning the breakfast was far from a pleasure. So busy and stressfull.they have some welcome desk for Viking cruise other groups with people talking to other tables etc. It was the same feeling that last night when we arrived on the same time that a group. I am now writing this from the pool. Nice staff, nice pool. But the overall experience is not so good. For me this is a well situated old fashioned ex 5 stars who has lost the fifth one. The second wing should be sold to groups. And they need to invest some money to refresh some rooms. The experience could discourage me to book another Shangri la in the future now that i will be based in Asia 6 months a year.

good people good vibe . staff were amazingh though

Although we have stayed at the Shangri-La Bangkok before it is some time since our last stay and we spent another 7 days in the Krungthep Wing. The rooms are unchanged and some might find them old fashioned but our room was lovely, comfortable bed and spacious. The bathroom is classical and spacious, there is no soap or shampoo dispenser by the bath though which should be put right. We always carry spare soap fortunately. Our one criticism of the room is that in this day and age we would expect a proper coffee machine in a five star hotel. We made do with the kettle and instant coffee but it is not that nice. The balcony river view is spectacular as always. Breakfast is now served in the Next2 restaurant. It used to be served (as well as evening cocktails and canapes) in the large space at the front of the wing which is now empty. The breakfast selection was excellent but it was extremely busy (at all times) and it is quite a long walk each time. For clients with limited mobility this would be an extreme disadvantage. The pool at the Krungthep Wing is excellent, comfortable sun loungers and great service from all the staff there. It was rarely busy and a pleasure to relax and watch the activity on the busy river. So overall some obvious cutbacks but we enjoyed our stay and would certainly return.

Amazing location for a weekend in Bangkok with family. Right on the river. The only thing is that the rooms are a bit old and tired, time for some renewal