Shangri-La Hotel Bangkok

The Shangri-La is classical Bangkok, an old-time great luxury hotel with a reputation, but perhaps a bit too big to maintain luxury on the level intended. The Lobby is gorgeous and iconic, and the place has a number of good watering holes. The pool area, however, was a major disappointment with worn and down-right filthy covers on the deck chairs. Sorry… you really must do better for a Shangri-La. Our Horizon Club Riverview Executive Suite was spacious and nice , but starting to show wear on the furnishings. While the style should not change, an upgrade is badly needed. May I suggest wooden floors instead of the carpeting? The wood panelling is lovely. A major disappointment was the tiny closet space, which turned out to be a real problem for a longer stay in Thailand. My wife and I do not travel light. Comparative hotels have walk-in closets in their suite category rooms, sometimes also in their larger rooms. Elegance cannot be maintained from carry-on luggage and a few shelves, but requires appropriately appointed hanging space to unpack a few suitcases. The Horizon Club Lounge is really nice with a good substantive breakfast, allowing to flee from the presence of noisy children at the Next2 Café. It also did a nice Boulevardier cocktail, which - alas - the Long Bar had never heard about, providing only a classic Negroni. Please train all bars in all mainstream cocktails. It would also be good if the doormen would ensure that taxis put on meters, rather than try to convince that 150 baht from the hotel to a location a bit over 1 km away in a broken car is appropriate (I have lived in Bangkok). The staff was mostly good, but there were some touches of unprofessionalism in dealing with clients. All in all, we would likely stay again at the Shangri-La. The chain is an upscale one with a global reputation. The Bangkok flagship property would need a bit more constant care and love to keep at the right level.

Our preferred hotel for the last 20 years when visiting Bangkok, always stay at the beginning and end of our trip. Had a lovely stay, pool staff are brilliant and a credit to the brand. Had a lovely helpful lady on reception in krungthep wing called Gigi, so helpful and friendly also a credit to the brand. My only critic would be please do something with the pigeons at breakfast!! They are everywhere! Walking in food and all over the tables! Very off putting!!!!

We enjoyed our stay in a horizon river view room & especially the horizon lounge happy hour. The hotel & room were immaculate in cleaning standards and quality.The hotel staff from arrival to departure were a credit to the hotel. Worthy of special mention were ; Alice, Ploy, Ammy, Oui, Yi, Eye, Maprang & Por who gave us special attention and who collectively made a significant contribution in creating an enjoyable & memorable experience of the hotel and the horizon lounge.

A lovely reception as you get out of your car with your luggage immediately taken care of and a personal escort to check in. A wonderful entry into a massive beautifully presented reception and lounge area. This was our second visit and had booked a balcony room which had amazing river views. The hotel does everything perfectly with all aspects running like clockwork. Breakfast by the river is a delight with a wide choice of foods and drinks. Although busy, it is never overwhelming and service is always good. The pool area can get busy later in the day, but there are always beds and plenty of staff in support. Our rooms were always spotlessly cleaned including an evening turn down service. We would have no hesitation in coming for another stay.

Possibly one of the best hotels in the world. Location, location, location, opulent luxury, wonderful service with one very odd anomaly- each morning at the magnificent and generous breakfast buffet I asked for a banana - sorry but there are no bananas. Any other 5 star hotel I’ve stayed at on day 1 the staff arrange a banana for day 2 and the subsequent days - but not here. Each day same response - ‘sorry-no have’ It’s odd that such an accomplished outfit as this, set in the tropics where they grow like weeds could not supply a banana. I found some at a street vendor less than 200 metres from the hotel. This will remain one life’s little riddles for me.