Shangri-La Hotel Bangkok

The rooms are very comfortable - good bed and great sheets/pillows. Free safety deposit box which is good, a fantastic shower and lots of free water and complimentary mini bar (not restocked). The water was replenished which is very welcome. Air conditioning worked well and the room was quiet and roomy. Nice touch is the subtle lighting at night in the room and bathroom (more hotels need to do this!). The security on entry (scanning bags and metal detectors you ignore anyway when they go off?) is overkill and unwelcoming as is the need to leave a deposit CHARGED to card yet not refunded despite me not wishing or intending to run up a tab… I have never had that before. The shuttle over the river is useful, it should run more often though and later into the evening (last one is 5:30) like the hotel opposite does. The pool and sun terrace areas were good and the riverside location is great. Breakfast was massive choice and I’d recommend. Bar prices are crazy high though, I know it’s a decent hotel but this is Thailand! Overall good stay but I wouldn’t choose here to return to.

What an amazing hotel! Very impressed. Booked a horizon club room & paid for an upgrade to a suite and could not be happier. The suite was large and spotless with universal charging points. Service was second to none and very impressed. It was wonderful sitting at the bar at the hotel & watching the river and changes from dusk to night. So many different boats with lights. The Horizon Club was fabulous & seat by the windows with excellent service and cocktails. Breakfast buffet was busy but a great spread. Wonderful hotel & worth the price!

Everything was great from check in to check out. Breakfast, Tea and happy hour included in our rate. Would highly recommend. Great food and fantastic service

Our stay at the Shangri-La Bangkok was absolutely exceptional from beginning to end. From the moment we arrived, the warm welcome and genuine hospitality of the staff made us feel truly valued and at home. The service throughout the hotel is flawless—attentive, professional, and always delivered with a smile. Our room was immaculate, beautifully maintained, and extremely comfortable. Housekeeping standards are outstanding, with a level of cleanliness that clearly reflects the hotel’s commitment to excellence. Dining was a real highlight of our stay. The Salathip restaurant offers not only delicious and refined Thai cuisine, but also a stunning riverside setting and impeccable service, making the experience truly memorable. The breakfast buffet is among the best we have ever experienced, with an impressive variety of high-quality dishes, fresh ingredients, and a wide selection of both international and Asian options, all served in a calm and elegant atmosphere. The Shangri-La Bangkok perfectly combines luxury, comfort, and heartfelt service. We highly recommend this hotel and very much look forward to returning in the future.

The Shangri-La Bangkok remains a truly high-end establishment, distinguished above all by an exceptional quality of service. The staff are generally attentive, professional, and genuinely eager to please, which greatly enhances the hotel’s prestige and the overall comfort of the stay. However, certain issues unfortunately detract from the experience. We repeatedly encountered problems with deactivated key cards, preventing access to our room. This required us to return to the reception desk each time, where waiting times were often long due to the high number of guests. Such recurring malfunctions are particularly disappointing in an establishment of this calibre. The breakfast is absolutely gargantuan, offering an impressive variety and excellent quality. That said, it is regrettable to observe the behaviour of some guests, who are not very respectful and help themselves in an excessive and disorderly manner. This occasionally creates a rather disheartening atmosphere, not fully in keeping with the elegance and refinement of the venue. Finally, one particularly disappointing point concerns the behaviour of certain staff members at the swimming pool. We unfortunately noticed that access to the best sun-exposed loungers sometimes appeared to depend on offering a prior tip, which is deeply regrettable — even shocking — in an establishment of this category. Such practices are not worthy of the Shangri-La’s reputation and deserve serious attention from management. In summary, this is a hotel offering exceptional facilities and generally impeccable service, but certain operational issues and isolated behaviours detract from the experience and should be addressed in order to fully live up to its renowned reputation.