Pine Cliffs Ocean Suites, Algarve

Maybe someone will see this from corporate and have an answer for me. I keep calling the front desk and get no where. Why was my room open when I got back from the beach? I mean open. Door open! Major security breach! I’ll write a real review later!

This resort could have been a true gem if it was ran properly. It has all the ingredients like an amazing beach, many activities, food and clean rooms. Unfortunately the level of service and attention to the customers experience is so poor that it is a far cry from what should be expected of a 5 star hotel. We had an OK stay but it is not a place you will remember for its great feeling and welcome. They dont wven pick up when you call guest servive and 3 out of 7 days housekeeping was late and poor. It is a shame so hope they will step it up.

We spend 9 days here in June and were very happy. The grounds are really clean and well maintained. Lots of pools and sun loungers. Access to beach is good given the hotel is elevated. We stayed in an apartment which was really nice. Good little kitchen, beds very comfortable and house keeping in every night. Food was excellent and the staff very friendly. My son is a coeliac and the staff were very attentive. Each morning at the buffet they would make him a separate breakfast which was really appreciated. Two negatives; the location of olhos de agua is a bit of a nothing village and the cost of half board which you are going to have to take if you have kids. The restaurants ouside dont look much. We didn't really drink in the bars on site as they were very expensive. We went to the Brothers Bar across the road which was more reasonable (and better atmosphere).

Place was great except that our one shower (thank goodness we had another one) kept overflowing and after 3 attempts did not fix. We were told we would be accommodated for our inconvience with a certain percentage taken off our room; nefer happened. When I emailed Bernardo Reis to inquire he never bothered to respond.

I rarely post on trip advisor but felt I needed to put out a more balanced view of the Pine Cliffs resort. We arrived last Sunday (28th June) and honestly given some of the recent reviews I was very nervous and had low expectations!! But wow was I wrong!! It is a 5 star resort not like other so called 5 star resorts we have stayed in in The Algarve. The resort is really fantastic and has everything you need for a relaxing family holiday. The pools and toilet areas are spotless and areas are cleaned every evening and sun loungers reorganised. I have attached the view from our apartment of one of the pools - no rush to reserve sun loungers - it’s still pretty much empty at 10am. This is mainly due to the number of pools dotted around the resort and the beach. And there are towel huts at all the pools despite what other reviewers have said! The beach is beautiful and has a bar and loads of sun loungers. The atmosphere around the hotel in the evening is pure holiday chill. There is a burger van on the lawn for a different dining experience. There is also a small ice cream stand on the lawn so after dinner we have walked there for ice cream. The hotel have also a huge screen on the lawn to watch the World Cup which has created a really special experience for our kids. We have had no issues with staff and our check in was very pleasant. There are staff members everywhere and all of whom have been very helpful when needed. Our apartment is immaculate and very comfortable. We have all the mod cons- dishwasher, washing machine/ tumble dryer, x 2 coffee machines ( pod & filter, the pods are replaced daily) and even have a water filter machine so we don’t need to buy bottled water. The resort itself is immaculate, with paths and lawns well maintained creating beautiful walking paths around the resort. We have not had need to use the golf buggy transportation as everything we have needed to access so far is only a 5 minute walk ( beach, pools, reception). The kids soccer academy is about a 20 minute walk but as we have a car we will drive there. We here is a 10% service charge on all food and drinks but staff have been very forthcoming and have to be paid on purchases. So for anyone traveling here in the coming weeks do not believe everything you read on trip advisor!!!