Sofitel Legend Metropole Hanoi

Good location, beautiful facilities. Good part ends there. Just before 2am, a continuous hammering construction starts from floor above. 30 minutes of patience and broken sleep later, I call the duty manager. Oh it must be from outside. No, definitely not. They offer to move room in middle of the night, with damage already done. Too much of a pain. They say they will check. And then, the noise stops, atleast for now. A high end hotel, without a care for basic customer care. Shameful. Ruined my entire night and stay.

One of the best hotels I have ever stayed at. Beautiful room, beautiful grounds. The staff was incredibly warm and welcoming.

Simply exquisite. Superlatives cannot do it justice. Incredible service, staff that remember you, and the best breakfast I have ever had in any hotel. I mean, when do cocktails come with a complete tower of hors d'oeuvres....

Our Vietnamese vacation concluded with three nights at this truly historic property. We were upgraded to rooms in the 'old' wing (I can't remember the proper name), which was delightful. The rooms there are not vast, as it is an historic building, but they are elegant, have all you could need, and just felt lovely. The service is quite superb, the location is perfect, and the F&B service was also really good. Breakfasts were a delight, and we had a lovely final dinner in the Angelina restaurant.

I cannot speak highly enough of this hotel. We arrived at about 7.15am to the warmest greeting possible by the check in staff. Check in was seamless, and our room was ready for us. One of the staff from the check in desk accompanied us to our room on the 2nd floor of the heritage section. The room was enormous, spotlessly clean, and the bath room similar. The position of the hotel is first class, although in all honesty you don't have to leave it as it is so good. The breakfast has everything you could possibly want, and the various restaurants are all first class. The staff are friendly and helpful. I have travelled a lot and this is one of the best hotels I have had the privilege in staying at.