Sofitel Legend Metropole Hanoi

We have stayed at the Sofitel several times before. To be honest, we encountered minor issues of one kind or another every time. Though they were only small problems, they kept our stays from being perfect. However, Sofitel is such an elegant hotel that we always end up coming back.We checked into the Sofitel again on the final day of our trip to Vietnam this May, and this stay turned out to be absolutely flawless. Our butler, Mikey, had already arranged all the details of our stay via WhatsApp well before our arrival. Since we were traveling with an 86-year-old, he made the check-in process as smooth and hassle-free as possible so we could rest as soon as possible. Even in the evening, he proactively checked in with us to see if we needed any assistance. The doormen stationed at the two main gates were incredibly attentive and professional. The moment we got out of the car, they quickly arranged a wheelchair for us and took full care of our luggage without us having to worry about a thing. Everything was handled in perfect order. We stayed in the Heritage Wing this time. It was our first time staying in this section. Both the rooms and the entire building blend modern facilities with old-world charm. What’s more, the highlight of our stay — Le Club Bar — is also located right here. Speaking of Le Club Bar, let’s start with the afternoon tea. Mr. Thach took excellent care of us. He was incredibly polite, thoughtful and professional. After the perfect afternoon tea, we could hardly wait to come back for evening cocktails. At the evening cocktail hour, we met the lovely Ngoc and the charming Tuan. They were so warm and approachable that we felt like we were with old friends we’d known for years, while remaining impeccably professional at the same time. Ngoc noticed every little need we had and never let our glasses stay empty. The cocktails Tuan made were absolutely stunning. We especially loved how he ingeniously incorporated Vietnamese flavors into the recipes.Together with Mr Thach, they gave us the happiest happy hour. The experience was so wonderful that we simply must return here in the evening for a nightcap or two. The three of them once again made us feel as though we were being looked after in a friend’s home. I’ve said “perfect” far too many times, but it truly is the only word that can describe this stay. This wasn’t just a job done perfectly. It was perfect passion. Perfect professionalism. Perfect hospitality.

We had a wonderful four-night stay at Sofitel Legend Metropole Hanoi. The property is truly luxurious, and what made our experience even more special was the exceptional hospitality and warmth of the staff. As vegetarians, we were especially touched by the care taken by the restaurant team. They went out of their way to understand our dietary preferences, explain suitable dishes, and customise meals whenever required. Housekeeping service was excellent throughout our stay. We would also like to specially mention Viet from the concierge team, who was extremely helpful and organised a wonderful trip for us to Ninh Binh. A special thanks as well to Tan at the reception for the personal care and attention extended to us. Overall, it was a fantastic stay, and we would highly recommend this hotel to anyone visiting Hanoi.

This hotel is what you imagine of a grand hotel. It beautifully combines history with modern amenities. Beautiful decor throughout and very friendly and polite staff. Nothing is too much trouble. It’s a real refuge from the hustle and bustle of Hanoi. Great pool bar for drinks and food in the evening after a day of sightseeing. Will definitely stay here again and would highly recommend this hotel.

Everything seemed nice during our stay: the room, the pool, the accor loyalty appreciation, the management, front office, F&B.. Till we got humuliated at checkout from a lounge personnel over some drinks which we didn't intend to order, treating us like some sort of thiefs.. Maybe this was a part of some snob culture.. Management offered apologies but overall took it lightly, with no feedback nor corrective actions.. It hurt us at personal level, never again..

The Metropole really does set the standard for hotels in Hanoi. It is packed full of character with numerous restaurants and bars that you just want to linger in. The Bamboo bar provides atmospheric drinking and dining as does the Spice Garden. Service levels throughout are very high. I simply love this hotel.