The Venetian

As a Las Vegas local who hosts family in town regularly, this was one of the most poorly managed hotel stays I’ve experienced on the Strip. Our first suite had no air conditioning. We were moved. The second suite triggered another forced relocation just hours later, each time with a different explanation that didn’t add up. By the time we landed in the final suite, it was partially furnished, which is frankly unacceptable for a property that markets itself as luxury. A manager was sent to our room and explicitly told us the front desk would upgrade us to a larger suite to make up for the repeated disruptions. Thirty minutes later, the front desk called back and flatly stated there was “no way” we were being moved—directly contradicting their own manager. Unfortunately, this call came after our kids had already been told we were getting a better room, turning a bad situation into a frustrating and avoidable one. Between packing up multiple times, waiting on elevators, and dealing with conflicting staff communication, the stay became a logistical mess. We couldn’t even use the pool because we were constantly in limbo, waiting for the next move. This wasn’t a one-off inconvenience—it was a systemic failure in communication, room readiness, and guest recovery. For a resort of this size, reputation, and price point, this level of disorganization is unacceptable. Locals expect better, and visitors deserve far better than this.

Room was excellent and staff were above and beyond. Great time Biggest issue is the accounting process. Need to have a degree to figure out what we paid. Bill looks easy but we also had a food and beverage credit each day. Dies not show anywhere but they said we got it. Billed 1 day on visa and then took an additional 703.88 as a deposit on the same day. Front counter said we would not be charged the 703 so have yo wait and see if it happens. Not clear at all

We had a wonderful stay at the Venetian Resort in Las Vegas. The property is beautiful, spacious, and truly feels like a luxury escape in the middle of the Strip. Everything from the atmosphere to the service made our trip very enjoyable. We decided to upgrade to lounge access, which included breakfast as well as evening drinks and snacks, and it made a huge difference—especially since we were traveling with family. Knowing we always had access to coffee, water, non-alcoholic beverages, and light snacks throughout the day was incredibly convenient and stress-free. The rooms were spacious and comfortable, perfect for a family stay, and the overall experience felt both relaxing and upscale. We truly enjoyed our time here and would absolutely stay at the Venetian again on our next trip to Vegas.

Very professional and attentive to the issue I had.....quickly resolved by Casino Marketing Host .Michelle and Payton.

Check your bill carefully!! Avoid this place.... I am 74 years old retired traveler. In my lifetime I have been to many hotels around the globe. Last August I had the worst experience ever at Venetian. Rooms are large but very outdated. No USB available in the room. At checkout I found out that they have added extra charges left and right. I made reservation with upgraded room with 2 queen beds at $1105.47 for three nights. Then few days before arrival I called to change primary name on the reservation. Agent said we will upgrade room to 2 queen beds, which was already in original reservation. I emphasized to agent that make sure this is not an upgrade; I already reserved with 2Q upgrade. At checkout there was $90.70/day upgrade charge, plus taxes. I complained to checkout agent, she said we will look into this, come back in an hour. After an hour no change. I talked to another manager and all of them kept repeating the same thing, "This is an upgrade charge". Like they all are trained to deny everything. I wasted about 2 hours with these incompetent people and became very frustrated. For me money wasn't the issue, but the service cannot be at any lower scale. Avoid this place if you can.