The Venetian

So we booked a room in the Palazzo nice room, clean, staff very friendly. My problem is the $63x2 resort fee for nothing. No fridge in the room, no coffee maker in the room, no microwave in the room, no free news paper available! Sad a Hampton in has all of that for less money. On would figure for the price one pays for a room simple items would be included. If you are going to a concert at the Sphere it is a right down a hallway so that was nice.

Fantastic hotel and amenities. Room, entertainment, staff and restaurants were all great. I'd stay again but I really didn't like the additional $62 a night "resort fee" that was tacked on after we checked out and left. As far as I can tell this was for nothing. You pay for a room in advance and get surprised with an additional $187 bill when you leave. Nothing from the mini-bar. Didn't even open it as we were told the sensors will automatically charge you. Didn't do room service. Didn't do any specialty movies or prime channels. Just a final money grab.

it was our first time staying at the venetian south tower suite …. when we arrived the line to check in was horrible … they only had 3 employees checking in . we waited approximately 40 minutes in line … finally we got our room and got lost 😞…. we ask three different employees and three diff directions until another guest that was staying there took us to the right place . then we get to the room and no 🧻 toilet paper luckily we had some of our own . the double doors for the bathroom don’t close properly no privacy at all . when i was about to shower and set up the water temp the handle came off and i got burnt with the hot water …. we try calling the front desk and the phone did not have a dial tone !!!! the mattress is very uncomfortable you can feel the bed rings from the mattress … and finally the ac was at 58 degrees !!! we set it at 70 and woke up middle of the night it was at 56!degrees it changed back to low temp … we woke up with stuffy nose due to the coldness … it was just a bad experience since the start … i would never come back … we had reservations for 3 nights and only stayed there 1 night and left … so i called them to let them know and they charged for for 2 nights since it’s minimum stay … that’s all they could do for my family and i . i think i should’ve been charged only for the time we stayed which was 1 day …. i will contact my Amex Company and let them know in regards of the extra night charged .

Nightmare! I just checked out of The Venetian after a disastrous stay from June 27–30 with my 8-year-old son, and I am absolutely appalled by how management handles severe service failures. We arrived after a 5-hour flight and were placed in a room directly facing the pool club with deafening, room-shaking music. We could not rest or sleep for two straight days (Saturday and Sunday). I contacted guest services immediately. As proven by their own text messages, they acknowledged the extreme noise and explicitly promised they would look into moving our suite "tomorrow." That room move never happened. They completely abandoned us in an unusable, loud room. Due to the severe sleep deprivation, both my 8-year-old child and I have fallen physically ill with fevers and exhaustion. To make matters worse, the resort uses hidden, un-disclosed automated weight sensors on countertop snacks and a "$60 intimacy kit." Because my son simply moved things on the counter, they tried to sneak hundreds of dollars in automated snack charges onto my bill at checkout. When I forced management to remove those deceptive charges, they still dug their heels in and refused to waive $124.72 in daily resort fees. Charging a mother and a sick child a "resort fee" for a resort that ruined their health and failed to provide a basic restful environment is shameful. This was not a vacation; it was an absolute health hazard. Avoid this property if you value your peace, your health, or your wallet.

We have been coming to Las Vegas for years and always stayed at MGM hotels but this time we decided to split the stay; 2 nights at Palazzo and 3 nights at Aria. We loved Palazzo. The room was large and clean. The only downside we noticed was the lack of plugs. The bathroom was large with a good size tub, double vanity, and I appreciated that there was a place to sit while putting on makeup. Not being close to center strip, did not present a problem. This hotel along with the Venetian has more high quality restaurants than you can eat at in 2 or 3 visits, plus you have the Wynn, Resorts World, Fashion Show Mall, and the Sphere all within walking distance. We also appreciated the vibe throughout the Palazzo. Its bright, well kept, and the staff is friendly.