The Venetian

Disappointing service for a hotel of this calibre We recently stayed at The Venetian Las Vegas to celebrate our 30th wedding anniversary, and unfortunately the overall experience fell well below what we expected from a hotel of this reputation and price point. We stayed in a newly remodelled Luxury King Suite with a Sphere view. While the room itself was impressive in certain respects and the view was great, there were a number of issues from the moment we arrived. Check-in involved long queues, and once we finally reached guest services there was very little explanation about the hotel, its facilities or what was included with our stay. The whole interaction felt rushed, almost as though they couldn’t wait to move us on to the next guest. For a resort of this size, particularly for first-time visitors, I would expect a much warmer welcome and some basic information about the hotel. When we entered our suite, it did not feel as clean as it should have been. There appeared to be toothpaste marks still on the mirror, which immediately made us question how thoroughly the room had been cleaned. Another surprising issue was the lighting. There are several very dark areas within the suite and nowhere near enough spotlights. At one point I actually had to use the torch on my iPhone simply to see properly inside my suitcase. This seems like a strange oversight in a newly remodelled luxury suite. However, our biggest disappointment was the housekeeping and the complete lack of urgency shown when things went wrong. Earlier that day, we had renewed our wedding vows as part of our 30th anniversary celebrations. We had used our room towels early that morning while getting ready, and by the evening those same towels were still damp because the room had not been serviced. After 5pm, our room had still not been cleaned. We had a dinner reservation at 7pm and explained to the housekeeping supervisor that we needed to get ready and urgently needed fresh towels. Given that this was the evening of our vow renewal and anniversary celebration, this was not an unreasonable request. We were told that our room had somehow been missed and that they would try to get someone to us, but that it could take up to an hour. By 6pm, nobody had arrived. I then went down to reception personally and was told someone would be there within 10 minutes. Again, nobody came. What disappointed me most wasn’t simply that the room had been missed — mistakes happen. It was the complete lack of urgency, ownership or sympathy from the staff when we explained that this was our 30th wedding anniversary, that we had renewed our vows earlier that day, and that we had a dinner reservation to get ready for. Instead of enjoying what should have been a very special evening with my husband, I spent around two hours chasing The Venetian’s housekeeping and reception teams trying to get something as basic as our room serviced and fresh towels delivered. It felt as though the only way to get anything resolved was to make a formal complaint. For a hotel that markets itself at the luxury end of the Las Vegas market, the level of service simply did not match the surroundings. A beautiful suite and impressive hotel cannot compensate for poor housekeeping and indifferent customer service. We had been looking forward to making our 30th anniversary stay at The Venetian something special. Unfortunately, what I will remember most is spending part of our anniversary evening chasing staff just to have our room cleaned and receive fresh towels. The Venetian is undoubtedly an impressive property, but based on our experience, the service needs to improve significantly before it can genuinely be considered a luxury experience.

The hotel overall is great and the room is large and it's nice to have a living room space, but overall I had a very disappointing stay. The pros are the location, the amenities of the hotel (the pool is nice, restaurant options are plentiful, easy walking distance to many things), but my room was disappointing. I stayed in a standard suite and it smelled like a sewer. The smell wasn't coming from the bathroom. I called guest services as soon as I arrived and they were helpful and sent up facilities, and I think they used an ozone machine to get rid of the smell, but it crept back in after a few hours and by morning, it smelled like a sewer again. I also could not turn off the light between the beds no matter what I did. Guest services told me to push the button really hard - it was a twist on/off and it just did not work, so I slept with the bright light on all night. There is no coffee maker in the room, you can't touch a thing in the minibar without being charged. For the price, I would much rather stay at Vdara with a full kitchen and the same amount of space and easy access to the monorail to reach the same things that are walkable from the Palazzo. I'm glad I only had a short stay and moved to a different hotel on the strip that had a coffee maker and minifridge that was still just a short uber ride from all the main attractions. Very disappointed in my stay.

This place was absolutely amazing. The staff was great and the room was lovely. I really did love the extra fridge in the room for our stuff which was nice. I definitely recommend staying here. The housekeepers always left the room spotless and stocked with plenty of towels and toilet paper. Over all the stay was one to remember. Cant wait to be back.

cleanliness was perfect.....bed were comfy....would definitely stay here again

Front desk staff Miss Karan Pimental and Vardui are very professional and efficient. Room is spacious and the whole property is nicely decorated. love it