The Venetian

Everything has changed at this hotel. You wait 20 minutes on the house phone to speak to anyone in Housekeeping, Front desk, or Concierge services. Very frustrating especially when it’s late at night! Room wasn’t very clean and cans of coke were missing from the bar and they wanted to charge me 3 times even after I told them it was a mistake! And most importantly, they no longer will provide you with a down or feather pillow but instead, use only the cheapest $10.00 pillows that they can find. Very corporate and hotel lacks the warmth and hospitality it used to have.

I’m writing this review because of the phenomenal customer service I received during my stay. I was scheduled for 3 days but called on the 2nd day to say I wasn’t feeling well because the AC didn’t go off all night and I woke up with a cold. I called to ask if there was a penalty if I checked out a day early to go home. I was transferred to a lady at the front desk whose name I unfortunately do not have but the manager knows who she is because she did put a note on my room. 20326. About an hour after my phone call someone showed up to my room with a cup from Venetian with a teabag in it, Bottle of water with the kindest note saying they hope I feel better. I was stunned that the lady I spoke to paid attention to what I told her and not only that, she took it upon herself to do something about it. I have never had such customer service anywhere. I found the hotel manager to tell him what the lady did as I thought she deserves recognition.. He changed my room for one with a view because I was having problems with the AC. I was changed to room 33312 which was absolutely beautiful. I can’t say enough about how appreciative I am of their hospitality. Vegas in general has become very expensive, particularly with resort fees added to the room cost, so I don’t know when I’ll be back but when I go back, I definitely will stay at Venetian.Best experience I’ve had in a very long time!!

Nice hotel many benefits. But I was disappointed that at check in the lady talked up to an upgrade for 70 for a view but at the end charged us 85. I called to fix it but they said the charge was 75 plus tax. I mean I guess it is what it is but I felt scammed

It is my absolute favorite hotel, you don’t need to go anywhere this hotel has it all. It is the best place to stay.

Stayed at the The Venetian Resort Las Vegas and honestly, I can see why it’s one of the most famous hotels in Las Vegas. From the second you walk in, the place just feels different — massive ceilings, luxury everywhere, the canals, the atmosphere… it’s like walking into another world. The whole hotel has that proper Vegas feeling where everything is bigger, brighter and more over the top than anywhere else. The rooms were unreal too — massive, spotless and genuinely felt luxury. Beds were comfortable, views were class, and after long days walking the Strip it was quality coming back there at night. The casino downstairs has a brilliant vibe and there’s that much to do inside the hotel alone you barely need to leave it. Location wise, you honestly couldn’t ask for better. Right in the middle of the Strip with everything around you, but still felt classy and relaxed inside. What made it even better for me was experiencing it with my son. Walking through the hotel at night, seeing the lights, the madness of Vegas and just laughing together all week — memories I’ll keep forever. I’ve travelled to a lot of places and still love Thailand, but Vegas and the Venetian were a completely different level. One of the best holidays I’ve ever had.