The Venetian

I had done a mobile check in at 11:30am. I arrived at 4:30pm and there was still no available rooms. When I went to the front desk the girl told me that she needed to "move things around" but they did have a room ready. When I got to my room, I found that it was at the very end of the hall (last room) and the view was facing the wall of the hotel so I had NO view of anything. The room itself was not very accommodating. I found the refrigerator completely full with their products and drinks. I had no room to put my own things. If i moved anything. I would be charged. No microwave. They said they charge $50 a day for it. No coffee machine. It was not worth the stay..

Amazing place, room was great, we ordered room service the night before leaving and food was very good, and promptly delivered considering it was a Saturday night. Had fun, shoppes were amazing. Loved it. The walk to The Sphere was easy and painless. Eagles were tremendous.

Location, location, location and the rooms are just fabulous. Having the Sphere as your view was also magnificent. Lots of choices for food and the casino has just so much choices for games. You don’t really get bored with Venetian and Palazzo but if you do, there are a bountiful options within walking distance from this hotel.

The Hotel and facilities are amazing. We were traveling as a family and as soon we got to the valet (we had an extra large car, because of traveling on the roads) the valet person wanted to charge $150 + $40 the actual valet fee I was going to pay, but because I was confused with the coast the was negotiating the price and lowering the inicial fee from $150 to $100, I felt I was in a different country negotiating prices in a street market, really felt uncomfortable and created this feeling of unsafe/unfair environment. We were not expecting that from this hotel. We have stayed at the palazzo before and we had an amazing experience, not sure what happened in the past year. Checking in was not welcoming at all and being my daughters birthday I asked if “Valerie” could be kind to set us up with a nice view to celebrate my daughter and make her feel special, she said we will have partial view of the Sphere… not bad right?! We got a room with children at the end of a corredor where we had to walk so far and had a wall view with “partial view” of a parking garage. We decided to enjoy our meal at WAKUDA where the staff was very much welcoming and happy the birthday dessert was out of this world with ice flown from Japan , they really know about customer Service. The shops were amazing, some opened late and art galleries to enjoy every piece of creativity. I really hope Valerie gets a salary increase because her karma is not on the positive side, very dry and non accommodating to work as a receptionist at this elegant beautiful hotel.

The resort is wonderfully, goofy over the top in all ways! The restaurant options are good, the staff is great and the decor is…well, Vegas does Italy. Fine, if you have never been to Italy. We were upgraded to a huge suite (pool table etc) and the finish and size was fun. The tower “club” was bad food in an airport lounge but the staff, again, great! So, what was the downside? Everything was great until we left the hotel for the airport. The “valets” situated outside the doors were terrible and tried to force into a $85 ride to the airport! Further away , sort of hidden are the perfectly decent folk directing you to a taxi for $29. They told me how embarrassing it was for the awful treatment of guests at the door but management would do nothing about it. Shame on you Venetian. Poor regard! Not coming back!