The Venetian

It was delightful! I’ve stayed in many places in Las Vegas, including the MGM, but The Venetian is in a league of its own. Everything is beautiful, everywhere you look. You simply enjoy your surroundings. Every day, you feel truly well taken care of. Thank you!

We had the worst time and experience!! After reserving and paying for our suite 8 months in advance for our anniversary, we get to the resort only to find out someone is in our room! They tried to tell us that we had reserved a different suite, but my husband had the emails and receipts and confirmation number for the billiards suite. The front desk guy went completely white and got the manager. We were told it was a computer glitch and that we’d get our room the next morning. Well we knew something was off, so the next day my husband went back down to the front desk, and confronted the manager again, and it turns out, they GAVE our suit away to a “high roller” the night before and gave him a late check out!!! Absolutely disgusted with this resort! They completely ruined our trip, and we will never be back!

Every thing was excellant as always! The veiw of the sphere was great and enjoyed the 24 hour room service. The check in desk was extremly nice and let us check in very early.

After checking my credit card statement and reviewing the charges the day before leaving, I seen the room I booked and paid for room online and got to hotel and was charged a second time, plus extra charges everyday for additional fees for incidenals with I was told that I would only receive $42 of the over $200 they took everyday. When asked about the double charge and the charges going on my card everyday they said that they upgraded the room.. the room is a basic double queen with no view only the side of a building and a parking garage.. for the price I paid for that I could have stayed at one of the better hotels..

The location was fabulous. A few things surprised us..1) the room was very clean! 2) Rooms were quiet! 3) Room was updated and not gaudy! 4) The staff, everywhere, was extremely helpful! 5) Lines for food were short 6) Plenty of room in the casinos Just a few improvements needed: 1) we called to get slippers but could not get through 2) There were not enough signage to tell you where to go, so there was ALOT of backtracking...ugh! 3) Hated the smoking smell throughout!!! 4) Pools were small, congested and disgusting...