The Venetian

Great and luxurious place to stay in! Service was excellent, staff always smiling and helpful going the extra mile to accommodate us and make our stay as pleasant as possible.

Booked this particular hotel so that we could walk “a short distance in air conditioning” when it was well over 100 degrees outside, (109 that day to be precise), to see the Wizard of Oz at the Sphere. Instead Monday there were signs telling us the direct access from hotel was closed. It was a very long, very hot walk over and then back again from the Palazzo hotel at the Venetian Resort. Next day woke up to blisters on my heals from normally comfortable shoes-unless you are walking several blocks in extreme dry heat apparently. Would add that our hotel room was not available to enter early BUT…if we paid an extra $68 per night for an upgrade, then we could get into that room immediately. Lastly, I read online that you can pay a $20 daily fee for internet only -if you are not using the resort gym and spa which was about $56 daily and billed automatically when I booked on the hotel website-this too was denied by the same employee who talked us into the “room with a city view”. In 2 days we spent over $500 in simple foods and a few drinks for two, very overpriced as somewhat expected. However, of all the things mentioned, the most disappointing was walking so far dressed up in the heat to see a show that we flew 5 hours for. That the hotel advertises has direct access. Terrible.

Great experience! The staff was very friendly and helpful, especially Wei-Wei at the reception and Emmet at the concierge. However one particularly unpleasant situation was with Patricia from the concierge. We tried booking a trip and instead of helping us she tried creating us a bad image with the staff from the agency. We had problems paying and the agency told us to call them. We called them from the concierge instead of our room because we wanted to make sure that we have assistance in case anything goes wrong. Patricia took the phone and didn't let us talk to the agency although we asked for the phone multiple times and started lieing that we didn't want to give our information to them, when the agency already had it. Long story short, we resolved it through a friend, but hadn't we had a friend in Canada, Patricia would have ruined our trip.

Room was nice and clean, Bed was super comfortable, hospitality was excellent.

First time at the venetian we was in a king suit it was beautifull very classy and nice and clean the room looks same as it does on the web site can not fault this hotel. The pools are nice and clean and plenty of seating. This hotel is worth every penny.