The Venetian

I’ve been coming to the Venetian for nearly 20 years, and this has easily been my most disappointing customer service experience. It started with a security guard on the 10th floor yelling at us for not swiping a room key, even though we were simply heading to Bouchon Bistro. Then came the confusion around the Expedia One Key benefits. The welcome letter clearly states that the slot credit is ”$25 per suite, per stay,” yet after booking two qualifying rooms, I was told I only receive one $25 credit. No one could point to any written policy explaining why. To top it off, Manuel, the front desk manager, was dismissive rather than helpful in resolving the issue. The Venetian has always been one of my favorite properties, but this trip felt like customer service has taken a real step backward. I hope this isn’t a sign that standards are slipping.

Great stay at the Venetian Resort. Location has everything to match it's ambiance with a great suite, restaurants and shops in the heart of the Las Vegas Strip. From the efficient check-in by Christopher at the front desk through departure.

A lady from the housekeeping area took my laundry bag and i think she thought was trash. I reported the incident with Concierge and nothing happened. I just filled a form for lost and found but wasnt that the case. I didnt see my clothes again.

Definitely not as advertised. They post on their site $20 for Venetial Resort self parking flat rate for the day. We were staying elsewhere and decided to drive over for dinner at one of the resorts restaurants. We get to self park and they tell us it’s $30. Yes it’s only $10 more but that’s not the point. Anyway we walked through the resort and it looked dirty, run down and tired. There were good things about the evening but not related to the resort itself.

We stayed at the Venetian through a package deal with the Wizard of Oz at the Sphere. All the rooms at the Venetian are suites. We had a double queen room. As you come in the room, the bathroom was off to the left with a bathtub, sepetate shower and the toliet was in a closet. The bed area was spacious with a step down into a living room area. There were two TV's in the room. We had a direct view of the Sphere. It was a super nice room. The casino was crowded and busy, but did not seem overwhelming. Lots of great shopping and dining. Great hotel but a little on the expensive side.