The Venetian

I’ve been staying at the Venetian for many years and absolutely loved it. We are slot players and we were invited guests this trip. I’m bummed to write that I was very disappointed in our stay this time. We were told we were in a newly renovated room in the north tower. When we first arrived, we walked in to find our room very dated & also not fully cleaned. A cleaning cloth was on the counter in the living room area, there was hair in the bathroom & an Evian water bottle was knocked over on the counter by the mini bar. No biggie at the time, but the second day we noticed we were charged $14.00 for the water that was knocked off the sensor by the cleaning crew and that became a BIG hassle to get removed. We returned on day 2 from a long, hot day to find our room not cleaned. We called to see if someone could clean our room or bring us up clean towels and we were told they would be up right away with towels and our room would be fully cleaned by 8:00 pm. They never showed with towels and never cleaned our room that evening either. The next morning, we called to ask about the cleaning service and were told they NO LONGER DO DAILY ROOM CLEANING. Be advised, if you want your room cleaned, you have to call every morning and put in a request. This is very disappointing to say the least for this level of hotel. At checkout, we were told that the $14.00 for the Evian was removed from our bill but it was still charged to my credit card when we returned home as a separate charge and I had to call and dispute the charge to get it removed. We love the restaurants, casino and the employees were friendly here but we will definitely be booking elsewhere. Somewhere we aren’t nickel and dimed over silly things that weren’t our fault and where we can easily get our room cleaned daily, which should be a no brainer. Once a gem in Las Vegas but sadly, this lady no longer shines.

The resort over all was really nice, but let down by very rude front desk staff unfortunately. I was ignored by 2 front desk staff for 10 minutes and then very rudely told that it is not their problem that they did not honour the price confirmed on my booking, since I had booked through booking.com. They decided to charge me double the pre-booked price for one of the nights and could provide no explanation other that "that is the price, take it up with booking.com if you don't like it"

Amazing place and very nice people! Great experience for the first time visiting vegas

I've stayed to the Venetian with my wife for our hooneymoon and unfortunately we had a very bad experience there. When we arrived they informed us that our room (for which we paid extra) was given to others and there was no other available of that category. In addition the hotel was advertising that breakfast is included but nothing was included. Lastly the structure of the hotel is bad and a lot of walk is required while its location is not the best since it is located at the begining of the hotels.

What a great stay and beautiful hotel. Gondola - AMAZING. Food - AMAZING. Shopping -AMAZING. Staff- AMAZING.