The Venetian

Just got to our room at 1am toilets disgusting feels a real step down from the cosmo wraparound suite that we’ve moved from for the concert at the sphere

Stayed for 4 nights. Room was really impressive overall. We were on 24th floor and views over the city. So much space and generally cleaned well but there was some wear and tear and marks in places. Air con worked really well. Seperate fridge from the mini bar to keep your own things in. Plenty of towels left. Check in was an experience - we arrived to a huge queue and took about 45 minutes to get through. No self check in was working and no other way to check in so you just had to wait. Explanation of charges could be clearer - nothing fully explained or given just asked for your card. I cannot understand resort fees when you’ve already paid to stay but when being asked to pay more I feel need to have an overview to explain given to you. Had multiple holds on my credit card at check in and then on check out when eventually cleared.

We stayed for two nights and had a very good experience overall. Our suite was spacious, clean and comfortable, and there were plenty of restaurants and things to see without leaving the resort. The atmosphere is impressive and lively, although the casino and shopping areas can feel crowded in the evenings. The staff we dealt with were friendly and check-in went smoothly. There is no admission fee to enter the resort, but guests should remember that a daily resort fee is added to the room rate. The Venetian is best for couples, first-time Las Vegas visitors and anyone who enjoys having dining, shopping and entertainment in one place.

Great stay. Celebrated our 37th wedding anniversary and this was an amazing experience.

This will be somewhat long but detailed. POOP IN THE BATHROOM UPON ARRIVAL! Checked in 7/20. They had long lines but moved steady. Got to the room at about 3:45pm and went straight to the bathroom... ...Surprise! Poop smudge in the toilet, used toilet paper, and no soap in the bathroom. I immediately called the front desk and declined their offer for a new room as long as they would send up housekeeping ASAP to rectify. I didn't want to trek everything back up the lobby lines (and no guarantee that the next room is poop-free). They offered me a $50 F&B credit as apology. After 20 minutes, I called back and told Misha that we had dinner reservations and couldn't wait all day. Misha was standoffish and I quickly had to adjust his attitude by reminding him that expecting a clean bathroom and soap should not be something I have to fight for. STEAKHOUSE DISAPPOINTMENT Smith and Wollensky, 7/21, 5 tables in the place at 8pm including us. Kind server but forgetful. Forgot upcharged prosciutto. Forgot refills. Forgot the upcharged sauce - I had to ask for it 3 times. But I could forgive all that. I can't forgive a rare steak that was supposed to be medium for $180 (price of the stuff and turf for 2). Manager Brian went above and beyond and fixed the problem - great guy. WHO'S THAT BANGING ON YOUR WALL? Oh, that's the guy repairing the wall of your room in the hallway... Very loudly...at 11:30AM...after you went to bed at 5:00AM...for 2 days in a row. $40 VALET - ONE EMPLOYEE Wednesday night, 10:15pm, 1 valet to park cars for one of the busiest places on the strip. Waited 15 minutes for Armel to finally help us - not his fault that theVenetian is cutting corners (apparently in other departments besides housekeeping). INCONVENIENCE STORE One of the market places in the Grand Canal Shops has an employee, Lydia, who will ask if you want your purchase bagged for an additional 20 cents. After I told her no, she bagged my 2 items anyway and charged me, then had the audacity to tell me I was rude because I pointed out her error. By the way, there were no prices posted on the small champagne and energy drink I wanted to buy at that spot...it felt like perhaps they were making prices up. I went 25 feet further in the Venetian and found the same 2 items in another store for $6 cheaper. And they didn't try to charge me for a bag or call me rude. FINAL INSULT I had a couple comp dollars on my rewards card, and wanted to throw the comp bucks towards my bill. Went to front desk, they told me to talk to a host. Found a host in the high limit room at about 12:30AM and asked him if he could put the free bucks towards my folio. His response after looking at my account? "You're already well comped, sir." Yes, he didn't realize the comps were for crap in my toilet from who knows what, and a botched dining experience. FOOD COURT - AVOID. TERRIBLE FOOD. TRUST ME. The pizza downstairs and the Brazilian steak / rice upstairs are inedible. And the employees seemed more interested in anything except helping guests. Chipotle was fair for flavor but the wait was longer than necessary. Good service can be found at the bars and the security - any interaction with these people is polite and genuine. After staying here about 20 -30 times for the past 15 years and noticing the price going up while the quality declines, and the service going to zero, I think it's time I find another option after this last experience.