The Venetian

My experience started off bad. The guy that checked us in obviously was not in the mood to work that day. When we walked up to the counter, he did not speak, he did not greet us, he did not smile. With a stern look he simply said, "Your name". After checking us in he didn't say thank you or enjoy your stay, he motioned for the next person in line. The room didn't have an in-room coffee maker, so I called to request 2 cups of hot water. They could only provide a pot of hot water, for $12.00 and it took 45 minutes (yes, 45 minutes?!?!) for them to bring it...and it arrived warm. Because of this, every morning my husband had to take a 7-minute walk to get our coffee. This was the first hotel I've ever stayed in that didn't have coffee in the room. The bathroom was beautiful. It had the perfect make-up station...well lit, the mirrors were perfectly angled, but there was no electrical outlet for my flat irons and fan. At all times the mirrors in the elevators were filthy. We stayed 4 days and 3 nights and not once were the mirrors clean. This was my first and last time staying at the Venetian.

This was our third time visiting Vegas, but our stay at The Venetian Resort was a massive disappointment. We traveled as a family (a couple with kids), and the service we received felt like a 2-star hotel, at best. The pool area was a frustrating experience. We couldn't find a proper place to sit, and when we finally settled in a side corner for 4 hours in the scorching heat, not a single waiter approached us to ask if we wanted anything to drink. Furthermore, housekeeping was severely lacking. The room was simply not clean. To give you an example, a water glass we used on our very first day was left untouched and uncleaned until the day we checked out. The room was overall dirty (I have attached a picture of the dirt). Overall, it was a terrible hotel experience. I do not recommend staying here.

Excellent location But the service in hotel poor and the housekeeping is the worst’s thing in the hotel

Great stay! Our check in agent Issac, was the total package; property knowledge, professionalism and friendliness gave us a great first start our visit!

Had an overall great experience. Staff at the front desk, concierge, and general services were all kind, thoughtful, and amicable. The room was very comfortable. After dinner on Thursday, we came to our room to find there was a big water leakage; that was unfortunate. However, it was resolved promptly; we got a new room (higher floor, better view) at no extra cost, and the resort fee was waived. Seeing the staff working on providing a solution with a smile on their face made a big difference. Highly recommended.