The Venetian

This will be somewhat long but detailed. POOP IN THE BATHROOM UPON ARRIVAL! Checked in 7/20. They had long lines but moved steady. Got to the room at about 3:45pm and went straight to the bathroom... ...Surprise! Poop smudge in the toilet, used toilet paper, and no soap in the bathroom. I immediately called the front desk and declined their offer for a new room as long as they would send up housekeeping ASAP to rectify. I didn't want to trek everything back up the lobby lines (and no guarantee that the next room is poop-free). They offered me a $50 F&B credit as apology. After 20 minutes, I called back and told Misha that we had dinner reservations and couldn't wait all day. Misha was standoffish and I quickly had to adjust his attitude by reminding him that expecting a clean bathroom and soap should not be something I have to fight for. STEAKHOUSE DISAPPOINTMENT Smith and Wollensky, 7/21, 5 tables in the place at 8pm including us. Kind server but forgetful. Forgot upcharged prosciutto. Forgot refills. Forgot the upcharged sauce - I had to ask for it 3 times. But I could forgive all that. I can't forgive a rare steak that was supposed to be medium for $180 (price of the stuff and turf for 2). Manager Brian went above and beyond and fixed the problem - great guy. WHO'S THAT BANGING ON YOUR WALL? Oh, that's the guy repairing the wall of your room in the hallway... Very loudly...at 11:30AM...after you went to bed at 5:00AM...for 2 days in a row. $40 VALET - ONE EMPLOYEE Wednesday night, 10:15pm, 1 valet to park cars for one of the busiest places on the strip. Waited 15 minutes for Armel to finally help us - not his fault that theVenetian is cutting corners (apparently in other departments besides housekeeping). INCONVENIENCE STORE One of the market places in the Grand Canal Shops has an employee, Lydia, who will ask if you want your purchase bagged for an additional 20 cents. After I told her no, she bagged my 2 items anyway and charged me, then had the audacity to tell me I was rude because I pointed out her error. By the way, there were no prices posted on the small champagne and energy drink I wanted to buy at that spot...it felt like perhaps they were making prices up. I went 25 feet further in the Venetian and found the same 2 items in another store for $6 cheaper. And they didn't try to charge me for a bag or call me rude. FINAL INSULT I had a couple comp dollars on my rewards card, and wanted to throw the comp bucks towards my bill. Went to front desk, they told me to talk to a host. Found a host in the high limit room at about 12:30AM and asked him if he could put the free bucks towards my folio. His response after looking at my account? "You're already well comped, sir." Yes, he didn't realize the comps were for crap in my toilet from who knows what, and a botched dining experience. FOOD COURT - AVOID. TERRIBLE FOOD. TRUST ME. The pizza downstairs and the Brazilian steak / rice upstairs are inedible. And the employees seemed more interested in anything except helping guests. Chipotle was fair for flavor but the wait was longer than necessary. Good service can be found at the bars and the security - any interaction with these people is polite and genuine. After staying here about 20 -30 times for the past 15 years and noticing the price going up while the quality declines, and the service going to zero, I think it's time I find another option after this last experience.

Hotel Amenities: The hotel amenities are very nice, although they feel somewhat impersonal and mass-produced rather than exclusive or personalized. Everything is automated: check-in via screen and auto checkout. The rooms have a good design, although they appear slightly dated. Service Issues: The TV remote control didn't work properly; several buttons were missing The hair conditioner in the shower was never refilled, despite requesting it from housekeeping On our last night, the room was not cleaned. We arrived in the evening and they hadn't even made the bed. This was very disappointing Hidden Costs: You must leave a $300 deposit frozen on your credit card There is a resort fee of $62 per night, charged in addition to what you've already paid. This must be paid upon arrival for each night of your stay Additional Comments: Everything else was excellent. However, they don't provide complimentary water bottles; everything has a sensor and if you touch it, you pay for it. I understand that's how it is in Las Vegas in general, but we would appreciate at least one complimentary water bottle per night per room as a courtesy gesture.

If you want to stay at the best resort on the strip you need to stay at the Venetian Resort. Everyone that works there makes sure you have the best time when you are there. We have one of the best casino hosts around. Lucy Gribbs is the best host that we have had. She always makes sure the we have a great time when we stay at the Venetian. As an example she had her assistant Thu meet with us to make sure everything was to our liking. Thu was very personable and very concerned that we were happy with our room and wanted us to know that if we need help with anything to contact her. It’s people like Lucy and Thu that keep us coming back to the Venetian Resort.

I've stayed at the venetian twice and it has been awesome both times. I play craps alot and the dealers are very knowledgeable and kind not like some other casinos that I've been to.

Wanted a nice vacation but didn’t get one. Room dirty, phone didn’t work, no toilet paper or wash cloths. I had to run down a maid to get TP. Pool filled with kids no place to relax ( should have an adult section). waste basket was filthy not sure if someone dumped a drink or vomited in it. i texted and sent a photo, i was told house keeping would be up to take care of it but housekeeping never showed. After 4 hours I was ready for bed so i put the Do not disturb on my door. Food was outrageously priced even for small fares and not that great. 18$ for a smoothie! Staff was always nice and helpful but i will not spend the money to come back here. I will go to the Wynn.