The Venetian

Suite: While the suite is large, it's dated. Pool: The pool on 4th floor was literally yellow, likely from urine. I left after just a few minutes. And, because of limited mobility, I could not walk to the adult pools at Palazzo because I was not sure just how far it really was. All staff could tell me was, "It's not that far...just make a right through a hall, etc., etc," They didn't provide clear directions. The property is huge. Pass. Pool Safety: Needs to improve. Staff nor parents supervised adequately. Children were running and jumping into shallow pool and lifeguard was too busy literally staring at his fingers and talking with other staff. No eagle eyes ensuring safe play. Casino floor: The casino needs more leadership on the floors. It was super crowded (probably due to heat outdoors) and staff were not helping people move along. Many families and groups were walking, stopping to talk mid-walkway, blocking walkways, oblivious to others, etc., impacting the overall feel of the casino experience. Phone found: Good experience.I did find a black cell phone on a slot machine. I brought it to security staff and they immediately logged it, took picture of slot bank and I hope its owner checks with security. They have it. Front phone screen is a black and white photo of a person maybe on a lake or something.

​I booked a room with a view of the Sphere to celebrate my mother’s 70th birthday. Although the hotel is older, I chose it because their website claimed that the rooms had been renovated. Unfortunately, the stay was extremely disappointing. ​First, the room condition was poor. Contrary to the description, the room smelled musty and was far too dark, making it very uncomfortable. ​Second, the minibar was empty upon arrival. I contacted the front desk immediately, not only to have it filled but because I did not want to be unfairly charged for missing items that were not there to begin with. Although they promised to check and refill it, no action was taken throughout our entire stay. To make matters worse, the room phone was broken, forcing me to use the speakerphone, which made me question the hotel's standards. ​Third, the bathroom was completely unhygienic. Both sinks were clogged, and the water would not drain at all. I did not want to take photos of such a repulsive sight, but this meant that every time we brushed our teeth, the water remained sitting in the sink. We had to endure this unsanitary condition for the entire three-day stay. ​Fourth, when I tried to contact the front desk again to address these issues, the phone was completely non-functional. I was unable to reach anyone at all. ​I wanted my mother’s 70th birthday to be filled with only good memories, so I chose not to make a scene or file a formal complaint during our stay. However, considering the price, the lack of maintenance and service is unacceptable. I hope this feedback leads to better management for future guests.

Had to visit the front desk 4 times to check in. Wrong room number, room not ready waiting for a text that never came, another trip to front desk, another text that never came. By 6pm on day of check-in (3pm check-in time), had to make one more call to find out the room was ready. I was told they wouldn't charge resort fees for their mistake--yet they still did. Didn't properly credit American Express Fine Hotels perks. Just a mess and staff was never gracious about it.

Honey and I went to Las Vegas to see Kenny Chesney at the Sphere. We had a great pool day prior to the concert and really enjoyed our stay. The room was perfect and the resort was awesome! At check out, Christina was the best as she was so very helpful!

The ultimate in luxury. Enjoy the tastes and artistry of Italy and country known for it's history, beauty, culture and cuisine. Take your next trip to Las Vegas and enjoy endless amenities and beauty. The most exquisite suite accommodations and service you'll find anywhere. Looking to stay a few days and lose yourself for weeks, The Venetian is the place to be. 5-stars all the way.