The Venetian

My family and I stayed at this hotel at room North 7-101 over the Christmas period and unfortunately it was a very disappointing experience. Throughout our stay there was a strong smell of cigarette smoke in our room at different times of the day, which was completely unacceptable for a supposedly non‑smoking room. As someone who is allergic and traveling with small kids, this caused a lot of discomfort and concern, when we were expecting a relaxing and memorable family holiday. We reported the issue to the front desk on multiple occasions, but the team did not take any effective action to resolve the problem. No room change was offered due the full time period, no proper investigation was communicated, and we were left to simply endure the situation. The lack of empathy and initiative from the staff made the whole experience even worse. What should have been a special Christmas family trip turned into a stressful and unpleasant stay. Because of the persistent smell of smoke in the room and the indifference shown by the front desk, we cannot recommend this hotel and will think twice before returning.

This hotel was okay in my opinion. Room was booked by a host but then nobody want to take accountability or help me out on a booking that was much higher than the normal rate. Also, one of the worst ventilated casinos I’ve ever been in. Far more Smokey and uncomfortable than it needed to be. For the cost I will stay elsewhere.

The Venetian is bigger and better with far more dining options than The Wynn. The suits are larger, a little more centrally located [only by 1 block] and a little closer to the Monorail. It would be nice to have more comp dollars towards food in their offers.

I went to see The Wizard of Oz at the Sphere, which was absolutely amazing. I loved the show, and The Palazzo was huge and beautiful. However, I wasn’t happy about the $127 charge for two nights as a resort fee that I discovered upon arrival. When I booked through hotels.com, this wasn’t disclosed, as it stated the total amount to pay, and the expensive resort fee wasn’t included. Since I was on a budget, this unexpected cost meant I skipped treating myself to a nice dinner for the holidays. From conversations I had, it seems many people are avoiding Las Vegas because of the resort fees and the high overall costs.

The resort and are room was beautiful and the perfect location to walk to the Sphere. The only surprise we had was at checkout when we were assessed a $64.00 per day for a resort fee. We were charged for two days or $128. Added to the bill. The added charge was explained to us as an added fee for use of their gym, pool and WiFi. We were here to see two shows and great dinner experiences. We did not use their gym spa, or pool. We did use the WiFi in the room and would be happy to pay for that service, but the rest of the added services should not be charged to the consumer without more disclosure. Beware………Dr. MWF