The Venetian

We stayed here for two nights as part of the Backstreet Boys vibee package. Checked in and took 2 payments as a deposit - fine. Got charged for 4 nights of resort fee. I’ve emailed, they responded confirming what I said in my email to them confirming they had only refunded one lot of deposit …. I’ve since responded and heard nothing …. It’s been over a month.

A construction nightmare right now. No amount of “pardon our dust” signs will make you feel better. They’ll still gladly take all of your money. Just be prepared to be frustrated at every turn. Zero customer service, zero consideration for a human experience. Greed and bad management rules right now. Sad. Stay away!

I had the time of my life. The staff were all so polite and nice. The suite was amazing and it smells so good thru out the whole casino. Is just beautiful and I will definitely be back

Love this hotel. My favorite place. Great location. Gaming floor has good selection. And the rooms are spacious too. Top notch.

During my stay at The Venetian, I developed an increasing number of bites/skin lesions after successive nights in my room. I reported suspected bed bugs while still at the hotel. Security and EMT responded, an incident report was filed, I was moved, and the hotel treated my clothing due to the suspected exposure. I have photographic documentation. The Venetian later claimed its inspection was negative but refused to provide me with the inspection report or meaningful details about how it was conducted. What earns the one-star review is how I was treated afterward. Risk Management denied responsibility, and Guest Relations refused any meaningful service recovery. An item was even lost while the hotel was handling my belongings; $50 for that missing item was the only compensation they would discuss. Bed bugs present or not, this was a serious, documented incident that significantly disrupted my stay and caused considerable stress afterward. Instead of empathy, transparency, or accountability, I received a legal and administrative runaround. I have now filed a complaint with the Southern Nevada Health District so that the incident can be independently reviewed. Absolutely not the response I expect from a supposed luxury resort.