The Venetian

Door cards did not print. Second day housekeeping came and did a wonderful job. Third day we never saw housekeeping. Had to text to ask for towels on the third evening. Signage to get to The Sphere is lacking.

Terrible room in terms of view. I get that some rooms are not guaranteed a view, but we were literally looking at a noisy. a/c duct. Called front desk and they suggested to upgrade with a very large payment. I think that rooms like that should not even be offered to guests.

Beautiful resort! Loved our room. Security people were friendly and helpful. However, there was no customer service. Outside of the front desk and concierge (lines!) there was absolutely no one to ask questions or give directions. We learned more from the security people than anyone else. We found the Sphere accidentally. We never found the garden pool. And it's very hard to leave the building. Purposefully confusing.

This resort is STUNNING! And we were greeted and taken care of by the absolute nicest check-in agent, Dwayne! Our family was taking a road trip through Utah parks and spontaneously decided to spend a night in Las Vegas since our youngest child had never been. Dwayne offered us a room upgrade we could not pass up and we had the most magical time in the Junior Suite. This suite is CLASSY and LUXURIOUS! And the pools.... simply MAGICAL! I rate all hotels I stay in by their fitness centers and The Venetian did not disappoint! This is was our first stay at the Venetian but it won't be the last! HUGE thanks to Dwayne for making us feel so welcome and appreciated. YOU are the TRUE ROCK!!!

Upon arrival an aggressive Bellhop was annoyed when I told him we did not need help with our bags and said, "Well you can't check in until 4:00" it was 10:30AM. We proceeded to check in using the Kiosk. Our room was immediately available although the Kiosk did not indicate that, we had to go to Concierge to ask. The next day I called housekeeping to ask that our room be refreshed after 11:00. Our room was not cleaned by 6:30PM that day. I called housekeeping and spoke to Patrick and was told it would be done soon. By 10:40PM it was still not cleaned. Allison said they stopped by, but the privacy sign was out, but it was not which was evident by the garbage left outside our door (not ours) that was not picked up. So the next morning no towels or refresh. I call for a 4th time and they apologize and offer to waive the resort fee for the duration of our stay. I just got my folio and of course the resort fee was not waived...yet another call. I have done large scale events at this property and will definitely advise corporate not to use the property going forward. Do better.