The Venetian

Overall, the resort itself made a very good impression. The staff members we interacted with were friendly, professional, and helpful, and the property was attractive and well maintained. Our room was also comfortable, clean when we arrived, and nicely appointed. Unfortunately, several issues significantly impacted our weekend stay. The biggest disappointment was the view from our room, which looked directly into what can only be described as a chasm filled with heating and air-conditioning equipment. For a resort stay, the view was extremely disappointing and detracted considerably from the experience. There were also several service and communication problems. My $50 food and beverage credit was never applied to my final bill, even though I specifically confirmed with our server that the purchase would qualify as long as the meal was charged to the room. We also received no housekeeping service at all during our weekend stay. In addition, I was given incorrect information regarding the use of my rewards card at one of the on-property restaurants. Because I relied on that information, I will now miss out on rewards credit that I otherwise would have earned. There is a lot to like about this resort, particularly the staff, overall property, and accommodations. However, better communication regarding guest benefits, proper application of promised credits, consistent housekeeping, and more transparency about room views would have made this a much better experience.

We really liked the big and clean rooms. They are very well designed and nice for having many people/guests . The staff were all very nice. The casino is not smoky. The food choices were great - from pricy fine-dining to auick and easy chain places. The self-parking was easy and not a far walk (unlike PH). We really loved it, especially at the price point.

Excellent service and a beautiful room. The only thing I didnt know was that you need to call housekeeping to request they come clean your room. They dont just come in when you remove your Do Not Disturb tag. Rooms were beautiful. Highly recommend a room with the view of the Sphere. Its mesmerizing.

Great and luxurious place to stay in! Service was excellent, staff always smiling and helpful going the extra mile to accommodate us and make our stay as pleasant as possible.

Booked this particular hotel so that we could walk “a short distance in air conditioning” when it was well over 100 degrees outside, (109 that day to be precise), to see the Wizard of Oz at the Sphere. Instead Monday there were signs telling us the direct access from hotel was closed. It was a very long, very hot walk over and then back again from the Palazzo hotel at the Venetian Resort. Next day woke up to blisters on my heals from normally comfortable shoes-unless you are walking several blocks in extreme dry heat apparently. Would add that our hotel room was not available to enter early BUT…if we paid an extra $68 per night for an upgrade, then we could get into that room immediately. Lastly, I read online that you can pay a $20 daily fee for internet only -if you are not using the resort gym and spa which was about $56 daily and billed automatically when I booked on the hotel website-this too was denied by the same employee who talked us into the “room with a city view”. In 2 days we spent over $500 in simple foods and a few drinks for two, very overpriced as somewhat expected. However, of all the things mentioned, the most disappointing was walking so far dressed up in the heat to see a show that we flew 5 hours for. That the hotel advertises has direct access. Terrible.