The Venetian

I have never had so much trouble with a hotel of this class. I usually book through Amex Fine hotels and resorts. The staff was not accomodating in many respects and failed in service. First, when we entered we were told our cooler was two big. We asked if we could take it just to bring the food up which we required due to our dietary restrictions(we were two pregnant women with a lot of items) they informed us that this was not an option and if we wanted someone to bring it there would be a freight charge. Second, I was never given the sheet with the list of where my amex credit could be used. So imagine my surprise when none of my $100 credit was actually credited. If there are restaurants that are not covered it is important that staff map out very expressly what those are. Further we had made certain scheduled requests for our room with some items we required assistance with. The housekeeping staff did not show up at the time specified. It was impossible to reach the front desk due to long hold times and we ended up having to physically go down to the lobby to reiterate the request. I will say Ian, Carlos, and one other gentleman whose name I don't remember were great. But it seems like overall this hotel suffers from poor training standards, lack of courtsy standards, and a lack of price transparency. I will not be coming back again.

No so good any more very busy, a lot of people, massive crowds very little personal touch Rooms nice but no little creature comforts like a coffee machine in your room or extra blanket Hard to get quest relations, waited forever on hold, once you get them they are not helpful and not to understand Getting a rideshare us difficult and confusing The whole layout is vast and confusing Try others on the Strip

It was my first solo trip and i really enjoy it and I love the location very much

Our anniversary. One year and we so happy.

What a phenomenal 3 days. The customer service was off the charts. Everyone we encountered offered help and support. The food choices are great and also affordable. The convention center is well laid out and well planned for the event. The pool was also uber clean and well services by pool attendants with cold water dying a very hot few days.