The Venetian

Upon arrival an aggressive Bellhop was annoyed when I told him we did not need help with our bags and said, "Well you can't check in until 4:00" it was 10:30AM. We proceeded to check in using the Kiosk. Our room was immediately available although the Kiosk did not indicate that, we had to go to Concierge to ask. The next day I called housekeeping to ask that our room be refreshed after 11:00. Our room was not cleaned by 6:30PM that day. I called housekeeping and spoke to Patrick and was told it would be done soon. By 10:40PM it was still not cleaned. Allison said they stopped by, but the privacy sign was out, but it was not which was evident by the garbage left outside our door (not ours) that was not picked up. So the next morning no towels or refresh. I call for a 4th time and they apologize and offer to waive the resort fee for the duration of our stay. I just got my folio and of course the resort fee was not waived...yet another call. I have done large scale events at this property and will definitely advise corporate not to use the property going forward. Do better.

Overall a nice and convenient hotel but there are drawbacks... - On the plus side, there are endless restaurants and food options. During mid June, there was hardly a wait for anything if at all. That made it very enjoyable. - Rooms are spacious and modernish. - Staff was very polite all around. - Hotel is visually impressive. - On the negative side, the shower water pressure was awful. Even after a maintenance guy replace a part inside the head, it was still bad. Better, but not good at all. he said that's as good as it gets. Bummer. - Pools are a disaster. Yes, all of the pools. Not just on the 4th floor but on the 10th too. IMO, a terrible layout. The actual pools feel like an afterthought. Chairs are jammed together and the best seats cost money (a lot of money). There was definitely not enough free chairs to accommodate everyone. Family's/people were posting up in walkways. Sad. This was a true disappointment as the pool(s) during summertime is a huge reason for visiting. On a personal level, the smell of smoke EVERYWHERE sucked. I get that its Vegas and smoking is allowed, but by the 3rd day I was dying. Not sure what can be done to minimize the smell, but for the sake of their employees health I hope they look into it lol. Lastly, I gotta say the pricing on everything was ridiculous. $25 per drink, $7.50 for a coke and $7 for small 12oz water!? Come on! Again, I know its Vegas and its pricey, but holy crap. These are sports stadium prices. We had a good time and would return. However, we would make some adjustments to better enjoy ourselves.

Awesome! It was the best time.

"I recently stayed at The Palazzo for my birthday June 19th week starting June 18th, and unfortunately, my celebration was soured by a frustrating billing error. During check-in at noon, I was offered an upgrade for $70. I explicitly asked to upgrade only my room, leaving my second room in their originally booked room. However, at check-out, I discovered that both rooms were upgraded, resulting in an unexpected $240 charge. Given that I clearly requested the upgrade for just one room, I am hoping management can review this error and refund the $240 difference."

Hotel was beautiful and very clean. Common areas and room hallways were absolutely freezing! Should be able to use the fridge in the room. Elevator music was horrible, should be more upbeat. Lacking signage for Stadium area.