The Venetian

Definitely the best hotel I’ve stayed at in Vegas. The room was clean and beautiful, the check in was extremely easy, and the hotel and casino were one of the nicest I’ve seen. But most importantly, the customer service was fantastic. They text you as your stay is approaching and as your stay progresses. I needed a few minor things like tooth paste and just texted the number and they dropped it off right at my door as well as additional items as well I didn’t even ask for free of charge. I needed a late checkout and it was as simple as texting them and it was immediately taken care of. I know I’ll sound my age here, but as a mid 30 year old I hate inconveniencing workers, but mainly hate calling people or waiting in line at main desk. Especially for a late checkout, because obviously I don’t want to get out of bed, hence the late checkout. But most importantly can’t stand talking to automated or AI “workers.” Refreshing “talking” to a real person without actual human contact if preferred. Will be back for sure!

gentlemen This past week end was so stressful why we ask the clerk for rooms near the elevator simple because I am a disabled 100% Vietnam era veteran. my sister joined the family she has cancer and also uses a walker. I clearly informed mr.coby the situation of disabled people in the family present for the family weeding. The rooms provided to us were not acceptable both rooms required two elevators to reach our rooms. the provided were at the end of hallways. the person assigned to help us did her best. however I was in no condition to start over again getting keys and carrying luggage for both disabled people 86 years old and 76 years old.should you check my file I have been a loyal and most happy client. to make matter worse our cars were parked the took two elevators and lots of walking.this was an unfortunate situation for the disabled. the number of disabled parking spaces is inadequate. several handicapped markings eight were taken by non disabled people. this is a human violation. tickets should be given to violators of the handicapped.

I’ve stayed at many hotels and resorts over the years, and what made the Venetian stand out wasn’t that everything went perfectly. It was their unwavering commitment to customer service and making things right whenever an issue arose. Before arriving, I completed mobile check-in, or at least I thought I had. When we arrived, we discovered the reservation had somehow been canceled, and my original rate had disappeared from the system. It could have turned into a frustrating experience, but the front desk agent was incredibly patient and solution-oriented. I simply pulled up my original confirmation email, she honored my original rate without hesitation, restored the reservation, and ensured my deposit was handled correctly. What could have been a stressful start became a wonderful first impression because of how professionally it was handled. That same level of service continued throughout our stay. One feature I especially appreciated was the flexibility with the incidental deposit. Rather than requiring a large daily authorization like many resorts, the Venetian gave me a choice. I could either leave a credit card on file to charge purchases to the room or decline charging privileges and simply leave a flat $150 incidental deposit. I really appreciated having that option. Parking was another pleasant surprise. At just $20 per day with unlimited in-and-out privileges, I found it to be very reasonable by Las Vegas resort standards. We also had an issue with tickets to a show at Voltaire. The performance we had booked was canceled, and once again the Venetian staff stepped in. A security officer immediately connected us with a concierge who had contacts at the venue, and they took excellent care of us. Not only was everything resolved quickly, but we were upgraded to even better seats. It was another example of a team that genuinely cares about the guest experience. The property itself is spectacular. The rooms are beautifully maintained and impeccably clean. I’ve stayed at luxury hotels where deferred maintenance is obvious, with chipped paint, worn finishes, and tired furnishings. The Venetian is the opposite. Everything feels meticulously cared for, from the guest rooms to the public spaces. You can tell they take tremendous pride in maintaining the property. The amenities are outstanding. Between the incredible restaurants, shopping, entertainment, coffee bars, smoothie bar, casino, and beautiful pool complex, you could easily spend your entire vacation without ever leaving the resort. The poolside service was fantastic, and I highly recommend the açaí bowl. I also appreciate that the Venetian frequently offers excellent promotions when booking directly through the hotel, making a luxury stay much more attainable than many people might expect. The Venetian delivers what true luxury hospitality should be. Beautiful accommodations, exceptional amenities, and, most importantly, a team that consistently takes ownership and genuinely cares about its guests. That combination is rare, and it’s what will keep us coming back. Five stars without hesitation.

I recently stayed for a convention at the hotel. The Venetian is a gorgeous property that truly feels luxurious from the moment you arrive. The rooms are incredibly spacious, beautifully decorated, and very comfortable. One thing that stood out was how clean the entire resort was—the staff was constantly cleaning and maintaining the property, which made a great impression. The architecture and overall character of the hotel are stunning and create a unique Las Vegas experience. A couple of things to keep in mind: be prepared to do a lot of walking, as the resort is massive. Also, most of the restaurants on the property are quite expensive, so plan your dining budget accordingly. Overall, I had a wonderful stay and would definitely recommend The Venetian to anyone looking for a beautiful, upscale resort in Las Vegas.

Rough start but would still recommend. We arrived early before our room was ready which was no problem. The issue was that none of the kiosks would print out room cards. We spent 10 minutes total on checking in and we still ended up having to wait it line to get our key card. Don't understand having 5-8+ kiosks if they cant print those out upon checking in on their own. After 15 minutes of waiting we decided to go to Sugarcane for breakfast inside the hotel. We were told the frier was broken which took a handful of items off of the menu including the beignets we wanted. More than half way into our service we see beignets served to the table beside us. The frier was working again and the staff never bothered to tell us. So we then ordered them and then they were mistakenly sent to another table. The Au Jus sandwich there and the waffles were good though. We got our text in the middle of the day that our room was ready and we got into our room that evening. It was very spacious and very much worth the price, bathroom and tub was spacious as well. Next morning we ate at the Italian sandwich shop in the food courts which i highly recommend. Top tier imported ingredients. Check out was seamless. Would like to stay again, just hope those kiosks are fixed when we get back.