The Venetian

Long time Venetian customer. Terrible customer experience. Hundreds of ants by minbar. Bites overnight. On food in refrigerator. They blamed us for having food in the room. Multiple hours on phone. Security visit documenting ants/bites. For a $4k plus stay, the most they would do is credit 55 resort fees. Will never stay at their properties again.

From the moment we walked into the Venetian to the moment we checked out was Absolutely AMAZING ! Everyone one of the customer service representative were professional , friendly and went out of the way to make our stay a pleasurable one! The room was incredible and very large ! The hotel room was very clean (I am OCD clean ) We prefer to get freshly laundered comforters when we arrive. I let the seven CSR at the front desk know that I wanted the comforters and they had someone to the room within 5 minutes . If you book a room at Venetian get the prestige lounge, it’s well worth it!!!! The breakfast was Fantastic and I they had gluten free muffins as well ! unlimited bar from 5 PM to 7 PM and they also have food as well and it’s complementary with the prestige lounge package. Book the Venetian … Get your moneys worth … You will NOT regret it !

We have stayed at the Venetian at least twice a year. We checked in and a little mix up and Andos went above and beyond to correct the problem. We would appreciate you acknowledge this with him. Also, spending many days gambling at the Bellini with Dave our server is such a pleasant caring person. Not caring to wait for a seat. We frequented Grand Lux for their breakfast buffet. The server Gina which for many years we ask for her section. Gina goes above and beyond to please. The Hash browns were cold she went to the kitchen to replace ours and notified the kitchen to replace for other patrons. Bacon which we love very very well done . I know the Grand Lux is a private restaurant but not only the restaurant it can affect the Venetian. The only negative we had with the Lux was the Tatiana a bit snippy when we asked for Gina’s section. She will be in at 7:15 you can wait for her to the side.

Overall, a great hotel—probably one of the best on the Strip. That said, I wouldn’t have paid this much had I known about some of the issues in the room. The shower had very low water pressure, and the showerhead couldn’t be adjusted, so I had to stand awkwardly against the wall to use it. Additionally, one of the sinks didn’t have any cold water at all—it simply wouldn’t come out—which was extremely disappointing.

We got a room that smells like feces. Complained several times and were promised a new room after the cleaning team couldn't find the source. The hotel staff promised our new rooms are almost ready for two days but never actually did anything. What a smelly vacation