The Venetian

I stayed at the Venetian four nights to attend an education conference. Below are some of the highlights of my stay... ---Waited over 45 minutes to check-in on a Tuesday afternoon. I lucked out with the staff member who checked me in and had a very nice view on a higher floor. ---Room itself did the job. Because of the heat dome, I pretty much had to keep the shades closed most of the day or the air conditioning would lose its effectiveness. Bathroom, bed, living area were great. I did not even go near the sensor areas to avoid being charged. ---Pools...Overcrowded, which I expected. However, finding free lounge chairs is like finding a needle in a haystack. Also, expect no shade in the pool areas unless you shell out money for a cabana. No money...you indirectly feel it accordingly. ---Restaurants are very overpriced...both in the hotel and in the Grand Canal Shoppes. Grand Lux and Burger Tap were my go to's because of affordability. I had dinner one night at an Italian Restaurant in the Grand Canal Shoppes, and the bill was $64 for basic spaghetti ($29), diet coke ($5) and a cannoli ($15) (Taxes are overpriced too). The spaghetti portion was so meager that my four-year-old would still be hungry after eating. ---Checkout...Property definitely wants people to use the kiosks to checkout. For some reason, I could not. I went to the front desk at 8:30am and waited almost twenty minutes because they had two people working and were prioritizing early check-ins for new arrivals. When I voiced that I needed to get going, the one worker closest to the right chastised me and told me I needed to have some patience. When the other worker ended up checking me out of my room, the process was one-minute tops. No apologies for the long wait...nothing. I have had better checkout experiences at much inferior properties. Would I return, yes? Do I feel the Venetian is impersonal, yes! Is Vegas overpriced, yes! I do feel the Venetian is well-laid out compared to other properties, and that alone would be enough to want to return.

I have never had so much trouble with a hotel of this class. I usually book through Amex Fine hotels and resorts. The staff was not accomodating in many respects and failed in service. First, when we entered we were told our cooler was two big. We asked if we could take it just to bring the food up which we required due to our dietary restrictions(we were two pregnant women with a lot of items) they informed us that this was not an option and if we wanted someone to bring it there would be a freight charge. Second, I was never given the sheet with the list of where my amex credit could be used. So imagine my surprise when none of my $100 credit was actually credited. If there are restaurants that are not covered it is important that staff map out very expressly what those are. Further we had made certain scheduled requests for our room with some items we required assistance with. The housekeeping staff did not show up at the time specified. It was impossible to reach the front desk due to long hold times and we ended up having to physically go down to the lobby to reiterate the request. I will say Ian, Carlos, and one other gentleman whose name I don't remember were great. But it seems like overall this hotel suffers from poor training standards, lack of courtsy standards, and a lack of price transparency. I will not be coming back again.

No so good any more very busy, a lot of people, massive crowds very little personal touch Rooms nice but no little creature comforts like a coffee machine in your room or extra blanket Hard to get quest relations, waited forever on hold, once you get them they are not helpful and not to understand Getting a rideshare us difficult and confusing The whole layout is vast and confusing Try others on the Strip

It was my first solo trip and i really enjoy it and I love the location very much

Our anniversary. One year and we so happy.