The Venetian

Wanted a nice vacation but didn’t get one. Room dirty, phone didn’t work, no toilet paper or wash cloths. I had to run down a maid to get TP. Pool filled with kids no place to relax ( should have an adult section). waste basket was filthy not sure if someone dumped a drink or vomited in it. i texted and sent a photo, i was told house keeping would be up to take care of it but housekeeping never showed. After 4 hours I was ready for bed so i put the Do not disturb on my door. Food was outrageously priced even for small fares and not that great. 18$ for a smoothie! Staff was always nice and helpful but i will not spend the money to come back here. I will go to the Wynn.

Hotel was convenient to the sphere. Room was large and we enjoyed the shops and restaurants at the hotel. Check in was slow and chaotic. Room could have been cleaner. Prior guests’ hairs were all over the bathroom. Rooms were dark. For the price of the hotel compared to others on the strip we had higher expectations.

wonderful accommodations and amenities within reach, room so clean applaud to the staff....needs were kindly provided. Mary Grace Wong our casino host was so accommodating and easy to deal with..Only lacking was a nice view of the strip, atmosphere kind of bad because of smokers blowing their ashes and smoke above your shoulders and face....

The location was great for what we had planned. We liked the decor. The hotel and room were very clean. The room was very comfortable.

We chose The Palazzo expecting the level of service and professionalism that comes with a luxury hotel. Instead, we left dealing with the theft of our luggage while it was in the hotel's care and nearly two months later, we are still waiting for answers. Upon checking in, we entrusted our luggage to bell services. When we later requested our bags, one piece of luggage was missing. Security reviewed surveillance footage and informed us they were dealing with a case of theft. An incident report was taken on May 30th, and we were told a resolution could take up to 72 business hours. The following day, a detective contacted us and informed us that a suspect had been identified. Unfortunately, none of our property was recovered. The stolen bag and contents were valued at approximately $5,000. What has been most shocking is not simply that the theft occurred, but the complete lack of response from hotel management afterward. Since the incident, not a single member of management has contacted us. We have received no phone call, no email, no apology, no explanation, and no indication that anyone at the hotel is actively working toward a resolution. No one has reached out to express concern, discuss the loss, explain the hotel's claims process, or even acknowledge the significant inconvenience caused by this incident. Instead, it feels as though once the police became involved, the hotel simply washed its hands of the situation and expected us to move on. From our perspective, the theft of our belongings while they were in the hotel's care has been treated as someone else's problem. When pushed, management asked us to provide documentation including receipts for the stolen items. After providing the extensive list, we were then told the investigation would take up to 30 days. 30 days passed and no update. After following up, we were told the review would instead take up to 30 BUSINESS days from the date they recorded of June 4. That deadline has now passed as well, and we are still waiting for a substantive update or decision. We understand that theft can happen anywhere. What guests should not have to accept is a complete lack of communication and accountability after their belongings are stolen while in the hotel's care. For a property that markets itself as a premier luxury destination, we expected empathy, transparency, and a commitment to resolving the situation. Instead, we've had to repeatedly chase down updates, only to receive shifting timelines and little meaningful information. If you're considering staying here, understand that if something goes wrong, you may find yourself spending a significant amount of time jumping through hoops as you face a lack of accountability, poor communication, and less than basic customer care. We sincerely hope management will finally take ownership of this matter and provide the resolution that has been outstanding for far too long.