The Venetian

Great stay! Our check in agent Issac, was the total package; property knowledge, professionalism and friendliness gave us a great first start our visit!

Had an overall great experience. Staff at the front desk, concierge, and general services were all kind, thoughtful, and amicable. The room was very comfortable. After dinner on Thursday, we came to our room to find there was a big water leakage; that was unfortunate. However, it was resolved promptly; we got a new room (higher floor, better view) at no extra cost, and the resort fee was waived. Seeing the staff working on providing a solution with a smile on their face made a big difference. Highly recommended.

It was delightful! I’ve stayed in many places in Las Vegas, including the MGM, but The Venetian is in a league of its own. Everything is beautiful, everywhere you look. You simply enjoy your surroundings. Every day, you feel truly well taken care of. Thank you!

We had the worst time and experience!! After reserving and paying for our suite 8 months in advance for our anniversary, we get to the resort only to find out someone is in our room! They tried to tell us that we had reserved a different suite, but my husband had the emails and receipts and confirmation number for the billiards suite. The front desk guy went completely white and got the manager. We were told it was a computer glitch and that we’d get our room the next morning. Well we knew something was off, so the next day my husband went back down to the front desk, and confronted the manager again, and it turns out, they GAVE our suit away to a “high roller” the night before and gave him a late check out!!! Absolutely disgusted with this resort! They completely ruined our trip, and we will never be back!

Every thing was excellant as always! The veiw of the sphere was great and enjoyed the 24 hour room service. The check in desk was extremly nice and let us check in very early.