The Venetian

My husband and I booked a stay for 4 nights. At first we had difficulty checking in, but the staff were highly professional and efficient in finally getting us into our room. After the initial check in the rest of the stay was flawless. The suite is incredibly large, comfortable and clean. The bed and sofa were very comfortable. The only downside is there isn’t a coffee maker in the room. There are plenty of places of have a cup of coffee in the morning, but I am an early riser and like to sip my coffee in my pjs. There is a refrigerator in the room, which was very helpful in keeping our water bottles cold. At first the size of the resort was overwhelming but we received assistance and eventually were able to find where we needed to go. I went to the pool and gym every morning. The spa staff were friendly and helpful. The lobby and casino get very busy, but I quickly got used to it, and went with the flow. We met a lot of nice people traveling from other parts of the country. As far as restaurants, there are many good choices with some being very reasonable in price. When obtaining a cab it was easy and efficient. I certainly want to return to the Venetian again and again. Thank you for making our stay a great experience.

My wife and I stayed at the Venetian for 4 nights for a Mon-Thurs stay . The hotel itself is gorgeous, the lobby was most inviting. We used a Kiosk to check in and we were able to obtain an early check in. The room was very nice with a Sphere view, quite the spectacle. Really appreciated having a non minibar refrigerator in the room to keep beverages and other items cool. Everything in the room worked as intended, and one day when housekeeping forgot to replace an item I called and received the item within 15 minutes (and with a smile) . They have several pools available so getting a spot was no trouble during the day. A couple of points- this is a very large hotel and you should be prepared to walk a good deal, especially if you stay in the South Tower. In addition, during our stay there was construction going on that impacted access to the self parking, more walking. The casino is large and well laid out so that you can actually walk in an aisle to get around and not have to weave between machines. Of the restaurants we visited the Yard bird was our favorite. The food was delicious and the presentation was great! Every staff member that we encountered from Concierge to housekeeping and security was cordial and courteous. We are Hyatt folks and we truly appreciated the affiliation with the Venetian, this was our first time we stayed at this hotel.

Room was not ready when we arrived. That was ok. Checked in online then got room card keys from kiosk. Received a text that room was ready. Went to assigned room-key cards did not work. Called on floor phone, was told someone would be up in 5-10 minutes. After 2 more texts and 2 more phone calls, and waiting at locked door for greater than 45 min, maintenance came and unlocked our door. We were then told that someone would bring new card keys to room. Did not happen. We were late to our nieces wedding welcome party. I texted asking for keys to be brought to my nieces room and received a text back saying that yes they would do that. Never happened. Had to finally go down to front desk, get new keys at 9pm. There was a quick "I'm sorry " at the end of this ordeal and that was it. Customer service gets 1 star . I will say that every housekeeping person that passed us were incredibly friendly as we sat outside our room waiting for so long. Very disappointed .

Great location cleanliness & service stay here every year

I simply love this hotel! The room was amazing and the food even better! I have been coming to Vegas for years and have stayed at most of the hotels on the strip! I was always stay at the Venetian from now on!!!