The Venetian

First of all, when I made reservations, I was told that my rate included the resort fee. I asked three times to be sure the resort fee was included. I was on speaker phone and had 3 witnesses. Then my friend made her room reservations with the same phone and witnesses repeating the same process and was also told her rate included resort fees. Our email confirmations, however, showed an additional fee for the resort fee! We asked to talk with appropriate personnel to address this during our stay and were referred to the staff at check in desk. We showed her the website and the online calendar which stated that displayed rates “include resort fees, exclude taxes.” She said that upon check in resort fees are added. She said that’s just the way it works, adding, “Sorry.” Additionally, both of our rooms smelled faintly like sewage. Then I made arrangements the night before departure for help with luggage as we are elderly and my husband is in a scooter. I called the AM of departure an hour and 10 mins before the reservation time and had a very unpleasant employee tell me that upon my call for help the clock would start for my wait for help which could take 30 mins or more. When I tried to tell her I had made a reservation for 10:00, she told me to listen to her as she again recited the rules to me. I finally said to set me up for bellman help (again) and we would leave for the airport as soon as they came. No help ever came so we dragged our luggage down as best we could. We had waited an hour and 10 minutes. When I went by the bellman desk, the employee sitting there, knew nothing about the problems I related but said my reservation was in the computer, the bellman got the information at 10:00 and had gone to our room at 10:07. We must have given up waiting just at the time he arrived. I would have not had a problem with waiting 7 mins but we had decided no help was coming. My friend, we were traveling with, noticed a charge for a $60.00 bar bill on her statement when she got home although they do not drink! Many problems! We have stayed at Palazzo in the past with no issues. I doubt that we will return!

My husband and I booked a stay for 4 nights. At first we had difficulty checking in, but the staff were highly professional and efficient in finally getting us into our room. After the initial check in the rest of the stay was flawless. The suite is incredibly large, comfortable and clean. The bed and sofa were very comfortable. The only downside is there isn’t a coffee maker in the room. There are plenty of places of have a cup of coffee in the morning, but I am an early riser and like to sip my coffee in my pjs. There is a refrigerator in the room, which was very helpful in keeping our water bottles cold. At first the size of the resort was overwhelming but we received assistance and eventually were able to find where we needed to go. I went to the pool and gym every morning. The spa staff were friendly and helpful. The lobby and casino get very busy, but I quickly got used to it, and went with the flow. We met a lot of nice people traveling from other parts of the country. As far as restaurants, there are many good choices with some being very reasonable in price. When obtaining a cab it was easy and efficient. I certainly want to return to the Venetian again and again. Thank you for making our stay a great experience.

My wife and I stayed at the Venetian for 4 nights for a Mon-Thurs stay . The hotel itself is gorgeous, the lobby was most inviting. We used a Kiosk to check in and we were able to obtain an early check in. The room was very nice with a Sphere view, quite the spectacle. Really appreciated having a non minibar refrigerator in the room to keep beverages and other items cool. Everything in the room worked as intended, and one day when housekeeping forgot to replace an item I called and received the item within 15 minutes (and with a smile) . They have several pools available so getting a spot was no trouble during the day. A couple of points- this is a very large hotel and you should be prepared to walk a good deal, especially if you stay in the South Tower. In addition, during our stay there was construction going on that impacted access to the self parking, more walking. The casino is large and well laid out so that you can actually walk in an aisle to get around and not have to weave between machines. Of the restaurants we visited the Yard bird was our favorite. The food was delicious and the presentation was great! Every staff member that we encountered from Concierge to housekeeping and security was cordial and courteous. We are Hyatt folks and we truly appreciated the affiliation with the Venetian, this was our first time we stayed at this hotel.

Room was not ready when we arrived. That was ok. Checked in online then got room card keys from kiosk. Received a text that room was ready. Went to assigned room-key cards did not work. Called on floor phone, was told someone would be up in 5-10 minutes. After 2 more texts and 2 more phone calls, and waiting at locked door for greater than 45 min, maintenance came and unlocked our door. We were then told that someone would bring new card keys to room. Did not happen. We were late to our nieces wedding welcome party. I texted asking for keys to be brought to my nieces room and received a text back saying that yes they would do that. Never happened. Had to finally go down to front desk, get new keys at 9pm. There was a quick "I'm sorry " at the end of this ordeal and that was it. Customer service gets 1 star . I will say that every housekeeping person that passed us were incredibly friendly as we sat outside our room waiting for so long. Very disappointed .

Great location cleanliness & service stay here every year