The Venetian

Pretty disappointed at the fact that I checked in through the kiosk and still had to wain a long period of time for an actual person to help me as the kiosk provided the room key but no room was assigned due to not having any clean rooms the only room available was a handicap room which I didn’t mind however the bathroom door was stuck and couldn’t get it to open until after multiple attempts. This is a handicap room and should not have such issues given that the main guest that are normally assigned to those room have. Disability making it harder for them instead of a pleasant stay. Additionally the sink kept making loud sounds though out the entire stay. I tried extending an additional day but was told to call back as the system was down. I third to check out online or by using the tv and was unable to. I stopped by the front desk to return the key and informed the receptionist of the issues I came across while trying to use the restroom. Her response was oh ok I will get someone to check. No concerns about the issue which makes it more disappointing as I was excited about staying at this place.

Great location! Big beatiful clean room and bathroom! Location is Close to Everything either walking or ride share if desired. Get rewards card early and present it for rewards; they expire after a year. This is my 6th stay at Venetian/Palazzo! Always consistently peaceful and fun!

Palazzo & Venetian are beautiful places but ultimately haven’t perfected use of the technologies they want to use at the cost of their guests. Don’t expect to understand how they are charging, managing your luggage, getting you into your rooms, or dealing with snafus. Their management is not focused on individuals, and you will know that you aren’t important by the time you leave. So… good eye candy but I kinda would have rather stayed at Motel 6 when it’s said & done.

Definitely the best hotel I’ve stayed at in Vegas. The room was clean and beautiful, the check in was extremely easy, and the hotel and casino were one of the nicest I’ve seen. But most importantly, the customer service was fantastic. They text you as your stay is approaching and as your stay progresses. I needed a few minor things like tooth paste and just texted the number and they dropped it off right at my door as well as additional items as well I didn’t even ask for free of charge. I needed a late checkout and it was as simple as texting them and it was immediately taken care of. I know I’ll sound my age here, but as a mid 30 year old I hate inconveniencing workers, but mainly hate calling people or waiting in line at main desk. Especially for a late checkout, because obviously I don’t want to get out of bed, hence the late checkout. But most importantly can’t stand talking to automated or AI “workers.” Refreshing “talking” to a real person without actual human contact if preferred. Will be back for sure!

gentlemen This past week end was so stressful why we ask the clerk for rooms near the elevator simple because I am a disabled 100% Vietnam era veteran. my sister joined the family she has cancer and also uses a walker. I clearly informed mr.coby the situation of disabled people in the family present for the family weeding. The rooms provided to us were not acceptable both rooms required two elevators to reach our rooms. the provided were at the end of hallways. the person assigned to help us did her best. however I was in no condition to start over again getting keys and carrying luggage for both disabled people 86 years old and 76 years old.should you check my file I have been a loyal and most happy client. to make matter worse our cars were parked the took two elevators and lots of walking.this was an unfortunate situation for the disabled. the number of disabled parking spaces is inadequate. several handicapped markings eight were taken by non disabled people. this is a human violation. tickets should be given to violators of the handicapped.