The Venetian

I booked a 2 bed suite at the Palazzo for my family, 8 months in advance as I wanted that specific suite for my family to be together to celebrate my son’s 21st Birthday. I phoned the hotel 2 days before our flight over from London to check everything was in order, and was told it was….however….when we arrived at the Plazzo, we were told our suite was unavailable! I was astounded and not best pleased when they said would be staying in the Venetian instead…..until they told us we had been upgraded to a Penthouse! The room was absolutely unreal. Really, really stunning and we obviously enjoyed it very much! Whilst we really lucked out on this occasion, I do wonder why we were not notified in advance- especially as I actually phoned myself! I did enquire as to why our original room was not available, and was told it was being renovated. Something that staff would have been aware of when I called the hotel 2 days before my visit! Also it was a really long walk from the Palazzo through to the Venetian North Tower with all of our luggage and then back again to pick up our rental car after our stay, and we were not offered any assistance. A small niggle when we’d had such an amazing room, but still worth highlighting. Another niggle unfortunately was housekeeping- it was so inconsistent and some days we actually had none at all. We did take this up with the hotel at the time, but again I feel it’s worth worth mentioning here as since returning, I have seen other posts saying similar. I personally feel housekeeping is a huge part of staying in a fancy hotel, and whilst when it was done, it was done brilliantly- it was just so hit and miss when- and indeed IF-it would be done at all. Niggles aside, we thoroughly enjoyed our 6 night stay- especially the pool area which was just wonderful. All the staff we encountered were professional and friendly, the decor and amenities are first class and we would definitely return to this hotel.

We had an absolutely incredible stay at The Palazzo and couldn't have asked for a better Las Vegas experience! Our suite on the 43rd floor was beautiful, spacious, spotlessly clean, and featured breathtaking, spectacular views of the Strip. What truly set this stay apart was the outstanding customer service. At check-in, we had a specific request: we asked for a room that didn't look out toward a certain hotel across the street to the north. Our front desk agent was wonderfully accommodating and went completely out of her way to double-check and guarantee our suite’s view avoided that angle. That attention to detail made us feel valued right from the start. To top it all off, every single restaurant we dined at within the hotel was excellent—top-tier food and fantastic service across the board. We absolutely love The Palazzo and will definitely be back. Five stars all the way!

The room was awesome! The food was great. Our favorite was the Grand Lux Cafe. At first, we were hesitant as the menu was huge (which typically is a sign that the food is mediocre). But the food was excellent both times we ate there and the service impeccable. Bouchon was also great. One warning though: the food court offerings not as great as their franchises. I always liked Chipotles, but this one served stale lettuce on my salad (brown edges). Also, we booked here because we didn't want to walk 15-minutes in the 115 degree heat to the Sphere, but the walkway was closed due to a convention. We ended up taking a cab. I don't know how often that happens, but fair warning. Other than that, the service was great.

We stayed as a group of 3 adults in a spacious, luxurious, and very clean Superior Suite. However, for a hotel of The Venetian’s status—and specifically in a Superior Suite—we were very disappointed by the overall experience and the constant extra charges. > First, basic in-room amenities were missing. There was no coffee maker, nor any complimentary bottled water (water was only available to purchase through the expensive minibar). Waking up in the morning, walking 10 minutes to Starbucks, waiting another 10 minutes in line, and walking back with coffee that gets cold on the way is far from a luxury experience. We have stayed in far less prestigious hotels that still managed to provide a coffee machine and water in the room. > Second, nowhere during the booking process or at check-in were we informed that valet parking costs $40 per day. On top of that, we were constantly asked for tips by every service staff member we interacted with, and at the end of our stay, we were even asked to leave a general tip for the overall hotel stay. > It really felt like beyond the room price, the hotel’s main goal was to continuously extract more and more money from its guests. Great suite quality, but poor hospitality and transparent pricing.

From the front desk to security everyone on staff was friendly and helpful. The room was great and the food was as well, we will be back.