The Venetian

Had a wonderful weekend, great food, great customer service, the slots where on my side the and the Raiders won their last game. Great start to 2026

To Whom It May Concern, I am writing to formally recognize the exceptional service provided by Jessica and Andrew from Resort Services during my recent stay at The Venetian. Unfortunately, my visit involved a series of challenges related to our room, room service, and billing. Without detailing each issue, I can say it was one difficulty after another. That said, what truly stood out—and ultimately defined my experience—was the level of customer service I received throughout the process. From the hotel host to the front desk manager, everyone I interacted with was professional, courteous, and helpful. However, Jessica and Andrew went above and beyond, with Jessica deserving special recognition. She demonstrated genuine empathy, clearly understanding how frustrating the situation was—particularly for my wife. She took full ownership of the issues, followed through diligently, and exceeded my expectations in every respect. I cannot say enough positive things about her professionalism and commitment to guest satisfaction. Despite having poor luck gambling during my last few visits, the caliber of service—driven by team members like Jessica and Andrew—is the primary reason I would gladly return to The Venetian. Exceptional service truly makes the difference. Please extend my sincere thanks to both of them, and especially to Jessica, for turning a difficult situation into a positive and memorable experience. Sincerely, Daniel

avoid this place - it is an extremely mismanaged hotel and none of the employees care (from highest position to the lowest level) at all. look at all of the one star recent reviews, learn from our mistakes. avoid! we were in a beautifully redone but extremely dirty suite with high ceilings on the 23rd floor. our bill was like 8k for 3 nights, they took off 500 dollars. we wanted to leave early znd booked a refundable rate, but you cannot even find anyone to talk to so we were unable to do so. - so called concierge did nothing that was requested and that we asked to book. that was a nightmare. worst concierge experience. - fancy ‘nice’ luxury car sent to get us from the airport was junky/old (and not in a classic car way) - room was very much not clean/never properly cleaned. covered in dust, condom on the floor (we were with our 5 year old). the cleaning staff never had enough towels. robes, washcloths, toilet paper, tissue. it was a nice suite but felt like we were camping after evacuating from some major hurricabe, it did not feel like Vegas fanxy iver the top - at all. we could never locate any staff. and we had to follow up 5 times about everything. that took up the majority of the trip - issues with both toilets in our suite on the 23rd floor, exploding. and thats upon arrival. super gross - room service food wrong (items missing, put in cheap to go containers) and then you are unable to reach anyone due to the phones, tv, internet being down all day every single day. they act like it is the first time it happened - but no - it was 4 days in a row. we received a text first thing in the morning about the outages each day - security guards not posted when and where thet should be posted, so anyone can saunter in - that is really scary. - honestly the worst part was just, when you could reach anyone, they clearly do not care. everyone has been conplaining and the few employees hate working there and it shows. no follow up with any request. also it is across from a MAJOR loud construction site. abd on the airplsne routez so probably good to avoid forever ir for at least year or two to come. it is such a shame because the redone rooms are beautiful. service was the WORST we have experienced.

The Venetian is a wonderful place. It has everything of everything so you don’t go anywhere outside the Venetian. Beautiful sights, spacious and luxurious rooms, the service was very nice as well the employees, they were very attentive. Rooms were very clean, they have all kind of amenities and entertainment. Casinos were crowded and fun to be there and play, normal noise level on casino, no noise disturbance around rooms. We went for the BSB event at the Sphere and it was worth it. For tickets, hotel stay, pick up and drop off shuttles from the airport to the hotel and viceversa, plus the VIP exclusive activities value was worth it. The Venetian location is one of the best very centric and close to the airport.

Our stay at The Venetian was deeply disappointing and far below what is advertised as a luxury experience. From the start, guests are expected to manage everything themselves. We were required to download an app just to function as hotel guests, check-in was inefficient, valet retrieval could not be called ahead, and attempts to reach the front desk resulted in being placed on hold for over 10 minutes. When we entered our room, we were greeted by a dirty washcloth with visible blood stains left in the sink. This was our first impression of the room and immediately raised concerns about housekeeping standards. Even after a housekeeping refresh the following day, basic amenities were still missing — there was no conditioner in the shower. This made it clear that these were not isolated oversights, but ongoing failures. In-room amenities were also frustrating. The hair dryer is engineered to blow hot air for only a few seconds before switching to cold in the name of “safety,” making it nearly unusable. The spa experience was equally underwhelming. The spa is an extremely long walk from guest rooms, and once there, the environment was chaotic rather than relaxing. The relaxation room was loud and disruptive, completely defeating the purpose of a spa visit. Departure summed up the entire experience. We waited over 30 minutes for our car with no ability to call ahead and were told, “We have 1,900 guests checking out.” The property was clearly understaffed and unprepared, leaving guests feeling processed rather than cared for. For the price point, this level of disorganization, poor cleanliness, and lack of service is unacceptable. The entire stay felt impersonal and transactional — luxury in name only. We will not be returning.