The Venetian

wonderful accommodations and amenities within reach, room so clean applaud to the staff....needs were kindly provided. Mary Grace Wong our casino host was so accommodating and easy to deal with..Only lacking was a nice view of the strip, atmosphere kind of bad because of smokers blowing their ashes and smoke above your shoulders and face....

The location was great for what we had planned. We liked the decor. The hotel and room were very clean. The room was very comfortable.

We chose The Palazzo expecting the level of service and professionalism that comes with a luxury hotel. Instead, we left dealing with the theft of our luggage while it was in the hotel's care and nearly two months later, we are still waiting for answers. Upon checking in, we entrusted our luggage to bell services. When we later requested our bags, one piece of luggage was missing. Security reviewed surveillance footage and informed us they were dealing with a case of theft. An incident report was taken on May 30th, and we were told a resolution could take up to 72 business hours. The following day, a detective contacted us and informed us that a suspect had been identified. Unfortunately, none of our property was recovered. The stolen bag and contents were valued at approximately $5,000. What has been most shocking is not simply that the theft occurred, but the complete lack of response from hotel management afterward. Since the incident, not a single member of management has contacted us. We have received no phone call, no email, no apology, no explanation, and no indication that anyone at the hotel is actively working toward a resolution. No one has reached out to express concern, discuss the loss, explain the hotel's claims process, or even acknowledge the significant inconvenience caused by this incident. Instead, it feels as though once the police became involved, the hotel simply washed its hands of the situation and expected us to move on. From our perspective, the theft of our belongings while they were in the hotel's care has been treated as someone else's problem. When pushed, management asked us to provide documentation including receipts for the stolen items. After providing the extensive list, we were then told the investigation would take up to 30 days. 30 days passed and no update. After following up, we were told the review would instead take up to 30 BUSINESS days from the date they recorded of June 4. That deadline has now passed as well, and we are still waiting for a substantive update or decision. We understand that theft can happen anywhere. What guests should not have to accept is a complete lack of communication and accountability after their belongings are stolen while in the hotel's care. For a property that markets itself as a premier luxury destination, we expected empathy, transparency, and a commitment to resolving the situation. Instead, we've had to repeatedly chase down updates, only to receive shifting timelines and little meaningful information. If you're considering staying here, understand that if something goes wrong, you may find yourself spending a significant amount of time jumping through hoops as you face a lack of accountability, poor communication, and less than basic customer care. We sincerely hope management will finally take ownership of this matter and provide the resolution that has been outstanding for far too long.

I love this hotel and think it’s amazing. It’s so authentic and could actually feel like you’re in Venice. I love the architecture and the canal boats, which even have the drivers singing Italian opera. It’s a great spot to explore and stop for a drink

beautiful hotel-beautiful room! this will be my go to hotel from now on! quiet and luxurious-we were upgraded to a bigger room witj strip view-marvelous! shopping/dining all within steps! pricey but worth the room! hope to stay here again!