The Venetian

Nightmare! I just checked out of The Venetian after a disastrous stay from June 27–30 with my 8-year-old son, and I am absolutely appalled by how management handles severe service failures. We arrived after a 5-hour flight and were placed in a room directly facing the pool club with deafening, room-shaking music. We could not rest or sleep for two straight days (Saturday and Sunday). I contacted guest services immediately. As proven by their own text messages, they acknowledged the extreme noise and explicitly promised they would look into moving our suite "tomorrow." That room move never happened. They completely abandoned us in an unusable, loud room. Due to the severe sleep deprivation, both my 8-year-old child and I have fallen physically ill with fevers and exhaustion. To make matters worse, the resort uses hidden, un-disclosed automated weight sensors on countertop snacks and a "$60 intimacy kit." Because my son simply moved things on the counter, they tried to sneak hundreds of dollars in automated snack charges onto my bill at checkout. When I forced management to remove those deceptive charges, they still dug their heels in and refused to waive $124.72 in daily resort fees. Charging a mother and a sick child a "resort fee" for a resort that ruined their health and failed to provide a basic restful environment is shameful. This was not a vacation; it was an absolute health hazard. Avoid this property if you value your peace, your health, or your wallet.

We have been coming to Las Vegas for years and always stayed at MGM hotels but this time we decided to split the stay; 2 nights at Palazzo and 3 nights at Aria. We loved Palazzo. The room was large and clean. The only downside we noticed was the lack of plugs. The bathroom was large with a good size tub, double vanity, and I appreciated that there was a place to sit while putting on makeup. Not being close to center strip, did not present a problem. This hotel along with the Venetian has more high quality restaurants than you can eat at in 2 or 3 visits, plus you have the Wynn, Resorts World, Fashion Show Mall, and the Sphere all within walking distance. We also appreciated the vibe throughout the Palazzo. Its bright, well kept, and the staff is friendly.

This is our go to Vegas hotel. We prefer the Palazzo tower. Great location, suites and casinos. We will continue to stay here as we see no reason to change anything.

Great customer service! Perfect place to stay for a Sphere event!

Venetian never disappoints! The rooms are spacious and clean. All the staff I encountered, from front desk personnel, housekeepers, bar tenders, wait staff to casino host were all friendly and very helpful. There are so many food options and activities right there. The pools are beautiful. And of course, they have a wide variety of gaming options.