The Venetian

We stayed as a group of 3 adults in a spacious, luxurious, and very clean Superior Suite. However, for a hotel of The Venetian’s status—and specifically in a Superior Suite—we were very disappointed by the overall experience and the constant extra charges. > First, basic in-room amenities were missing. There was no coffee maker, nor any complimentary bottled water (water was only available to purchase through the expensive minibar). Waking up in the morning, walking 10 minutes to Starbucks, waiting another 10 minutes in line, and walking back with coffee that gets cold on the way is far from a luxury experience. We have stayed in far less prestigious hotels that still managed to provide a coffee machine and water in the room. > Second, nowhere during the booking process or at check-in were we informed that valet parking costs $40 per day. On top of that, we were constantly asked for tips by every service staff member we interacted with, and at the end of our stay, we were even asked to leave a general tip for the overall hotel stay. > It really felt like beyond the room price, the hotel’s main goal was to continuously extract more and more money from its guests. Great suite quality, but poor hospitality and transparent pricing.

From the front desk to security everyone on staff was friendly and helpful. The room was great and the food was as well, we will be back.

Great location. Family suite was perfect for us. Room service top. Good price value except the price for reservation of pool loungers - 50 USD per lounger without sun ambrella per day was overpriced.

This was my once in a lifetime moment. I took my daughter and granddaughter to see AC/DC. I wanted to go all out with this experience. The Venetian is beautiful and the restaurants are incredible. I reserved a room with a great view of the Sphere. The staff was very friendly. I know they see thousands of people, and they treated us like they knew us. I want to go back one day. I really like how they verify us while we go to the elevators to our room. I didn't know at first and kept walking. They very politely showed me the process allowing access to our room. This place is wonderful and I noticed how important security is to them to keep us safe. Thank you.

It was my 50th anniversary. My husband booked the Palazzo hotel the theater room. We paid it off four months in advance. We also got my daughter a room and paid that off at the Palazzo We do not like the Venetian hotel so we have stayed many times at the Palazzo .. when I arrive to check in my room was not available. They sent me off to the Venetian without one call to let me know what were doing. Our family cars were parked at the Palacio parking structure. We had to carry our luggage all across to the Venetian that was so wrong.I do not like the Venetian ! I want what I paid for… a courtesy call would have been so respectful and then I could've made my choice if I wanted to come to Las Vegas for my anniversary or choose a different hotel like the Bellagio! We had reservations for a pool cabana at the Palazzo. Also, we had to walk from the Venetian hotel with my grandkids across all the way to the Palazzo hotel cabana! so inconsiderate ! I did everything right I follow all your directions. I booked my cabana. I booked my rooms and I paid everything upfront you guys destroyed my family vacation a telephone call to let me know about the rooms being switched would have given me the choice. if I wanted to come to las Vegas or not… it wasn’t your decision to put me wherever feel like. I’m 69 years old and walking from the Venetian pool to the Palazzo pool was not very easy.