The Venetian

Cannot fault the room- outstanding The lifts were plentiful and fast with a short waiting time. Frustrating that to get from reception to the lifts you have to troll your luggage thru the gaming area. It’s a very busy hotel, queues for everything. A 40 min queue for check in at 11pm! Food options downstairs are very expensive and good but not worth at the price charged. The Gymnasium is outstanding, one of the best I have seen at a hotel.

While the hotel is absolutely stunning, our experience with checking in, finding our way to our room, etc. was frustrating to say the least. The address that the check-in email had us put in led us to the parking lot for the Palazzo, where the attendant was rude and condescending. Horrible first impression of the place. We asked him if it was ok to park there and he told us to just park and walk over to the Venetian side. I asked him if there was a better place to park and he replied, “I JUST SAID park and walk over.” Instantly made me mad. Once inside, his suggestion to “park and walk over” was completely shut down by down by the next person we encountered, who told me to “take a breath” when we asked him for directions. He did give us directions to the Venetian parking lot, and we ended up going back to the garage to get the car and driving over to the other parking garage. The first person’s lazy recommendation made us waste a good hour just trying to figure out where to go. After parking at the Venetian, we had to walk a long way trying to find out where to check in. We didn’t feel that anything was very clearly marked. By the time we finally found the check-in kiosks, I was incredibly frustrated, and by the time we got in the room, we had wasted about 2 hours just parking and walking around aimlessly. My husband and boys had to go get all of the stuff out of the car and walk it through the casino, which took another 40 minutes. By the time we got to the room with all of our stuff and settled, it was about a 3 hour process, which I felt was absolutely ridiculous. I was very upset that over $500 for one night at this hotel did not come with an easier check-in process. I think it would have been a lot easier had we not had our vehicle with us and had been dropped off at the lobby. The self-park area was nowhere near the lobby. As far as the room was concerned, it was stunning. The suites were spacious and very well adorned. I especially appreciated the vanity in the bathroom and the large couch in the living area. It is worth noting that the mini-fridge was fully stocked of insanely overpriced drinks that were on a “weighted” system, meaning if they were touched or moved at all, you would automatically be charged even if you didn’t consume them, so make sure you threaten your kids within an inch of their life not to touch! lol. By the time we got downstairs, we were exhausted and did not get to enjoy the hotel like we wanted to. I think we would have had a better experience had we stayed longer, but staying for 1 night and driving our own vehicle was not worth the price we paid or the frustration that came along with it. I thought this would be my favorite part of the trip, and it ended up being my least favorite.

The costs to stay here is outrageous and I never used any of the refreshments in the room but somehow got charged for part of them. I won't return stay here that's for sure and I will be sure to communicate all this to family and friends who are considering going to Vegas

Excellent resort. Great restaurants, very good locations. Suite was beautiful and very good location. Will definitely stay here all the time. We come to Vegas regularly.

This was our first time to stay at the Venetian. What a fantastic experience!! Brought my wife into town to see the Kenny Chesney concert at Sphere. We love the easy access to Sphere from our hotel. Probably the best experience was when we checked in with DAX, he was absolutely fantastic!!!!! Incredibly polite and hospitable, wonderfully humorous and noting that it was our first time here and only the 2nd time ever to Las Vegas, he upgraded our already great suite to an even better room with a great view. The hospitality world needs more people like Dax!!! we certainly look forward to our return trip to the Venetian and to Las Vegas.