The Venetian

Beware! A pick pocket stole my son-in-laws wallet the evening he arrived! The hotel was able to locate the thief on security cameras however because the thief left the premises they claimed to be unable to do anything! Now for the interesting part, my son-in-law’s license was obviously in his wallet, which the hotel scanned when he arrived, but because he no longer had ID he could not gamble nor visit anything requiring ID! Why would the hotel not support their guests who had planned this vacation extensively! We could have chosen so many different resorts but the Venetian was recommended but believe me we will never go back nor would I recommend to anyone!

Overall, the resort itself made a very good impression. The staff members we interacted with were friendly, professional, and helpful, and the property was attractive and well maintained. Our room was also comfortable, clean when we arrived, and nicely appointed. Unfortunately, several issues significantly impacted our weekend stay. The biggest disappointment was the view from our room, which looked directly into what can only be described as a chasm filled with heating and air-conditioning equipment. For a resort stay, the view was extremely disappointing and detracted considerably from the experience. There were also several service and communication problems. My $50 food and beverage credit was never applied to my final bill, even though I specifically confirmed with our server that the purchase would qualify as long as the meal was charged to the room. We also received no housekeeping service at all during our weekend stay. In addition, I was given incorrect information regarding the use of my rewards card at one of the on-property restaurants. Because I relied on that information, I will now miss out on rewards credit that I otherwise would have earned. There is a lot to like about this resort, particularly the staff, overall property, and accommodations. However, better communication regarding guest benefits, proper application of promised credits, consistent housekeeping, and more transparency about room views would have made this a much better experience.

We really liked the big and clean rooms. They are very well designed and nice for having many people/guests . The staff were all very nice. The casino is not smoky. The food choices were great - from pricy fine-dining to auick and easy chain places. The self-parking was easy and not a far walk (unlike PH). We really loved it, especially at the price point.

Excellent service and a beautiful room. The only thing I didnt know was that you need to call housekeeping to request they come clean your room. They dont just come in when you remove your Do Not Disturb tag. Rooms were beautiful. Highly recommend a room with the view of the Sphere. Its mesmerizing.

Great and luxurious place to stay in! Service was excellent, staff always smiling and helpful going the extra mile to accommodate us and make our stay as pleasant as possible.