Tortuga Bay Hotel at Puntacana Resort & Club

An amazing place. Excellent service. Kind people everywhere. The hotel has a Hemingway, beach classy feel To it. When issues popped up (internet or golf cart issues) they handled them quickly and thoroughly. We took our family and really Enjoyed our time. A special Thanks to Jorge pino Emmy Yoseury (capitán) They were great folks that were extremely helpful and always a pleasure to be around. We will be back.

Just stayed 5 nights at the Tortuga Bay Puntacana Hotel and enjoyed every minute of it. The hotel is a little paradise with endless beaches, golf courses, a natural reserve and a fantastic restaurant. It offers lots of privacy and a fantastic personalized service. I felt like the most important VIP guest, all my wishes have been fulfilled, and even more. Thank you very much to Alexander, Francisco, Carlos and the whole Ambassadors team. I hope to come back, soon.

From the moment we stepped off the plane, everything was seamless. We were personally escorted through the airport and into our accommodations before we even had time to process how smooth it all was. I’ve truly never experienced such a flawless arrival. (Our departure was equally pleasant!) We were there celebrating our anniversary, and the entire experience felt extra special from start to finish. The rooms are stunning — spacious, immaculate, and beautifully designed. The property itself is so well maintained that at times I honestly felt like I was on a movie set. Every detail is thoughtfully done. And the staff... absolutely exceptional. A special thank you to Yoseuris (Jo-Jo), who always had the biggest smile and treated us like family. He took such incredible care of our son, going out of his way to make sure he felt included and special. That meant more to us than words can say. It's rare to feel that genuinely cared for while traveling, and he truly went above and beyond to make our anniversary stay unforgettable. We travel quite often, and this may be one of my favorite resorts we’ve ever visited. Thank you for making our celebration so incredibly special — it’s an anniversary we’ll always remember 🤍🏝️🥂🏝️🤍

From the moment we arrived at Tortuga Bay, the experience was nothing short of exceptional. The entire team — from the warm and welcoming front desk staff, to the attentive drivers, to the incredible bartenders on the beach — made us feel so special every single day. The service was seamless, genuine, and truly five-star. I couldn’t have asked for a better birthday vacation. Our villa was absolutely stunning — spacious, elegant, and perfectly maintained. The attention to detail throughout the resort is unmatched, and the personalized touches (like our names on the bicycles!) made the stay feel even more thoughtful and luxurious. Every moment felt curated with care. Thank you again for such a wonderful, unforgettable stay. I’m already counting down until I can return!

We booked this to getaway from the cold, play golf and relax. It’s an AMEX FHR property so we figured it was good enough for a few days. Booked the two bedroom cottage, which was right on the beach. The property is beautiful. Quiet, serene and very well maintained. The staff are super kind, hospitable and and go all the way to make the guests feel at home. Usually service in the Caribbean is quite spotty but this was not the case here. Everything from start to finish was seamless and the WhatsApp group chat answered immediately. The beach is literally right outside and gorgeous. The gym is onsite and small but has everything. The spa is a bit far away by golf cart (where the golf course la Cana is located) and it feels old and run down. I wish there was one on the same property as the hotel. Tennis, padel and pickleball are a golf cart ride away. There are lots of eating options around the property so you won’t get bored. The pool area is small but very pretty. The cottages were upgraded a few years ago but I understood they are going to be completely renovated soon. The bathrooms were old, the a/c system was a bit noisy and the lighting in the rooms bad. The doors and windows were rickety and they need screen doors and windows so that you can leave them open for air and avoid the mosquitoes. The closets also need attention. The cottages definitely need a complete revamp but once done, I can’t wait to come back because the location and the feeling of being very secluded is fantastic and the service is unbelievable.