Four Seasons Resort Maui at Wailea

It’s a beautiful hotel, but the service, including the front desk staff, is not up to the standards of a true five-star property. There was very little effort to accommodate a late check-out or adjust our dates due to the hurricane even though the hotel was not fully booked. I felt that the staff at the Fairmont right next door were much more attentive and accommodating. Very disappointing for the price…

WARNING: active construction site, and rooms away from it are apparently only for sale as extra cost ! Stayed August 2026. The resort is undergoing major works and we were told nothing — not at booking, not before arrival, not at check-in. Jackhammering ran from 9:00 to 17:30, in a wing that was left fully open and sold to guests as normal. There is no escaping it from the room. Here is what I find genuinely unacceptable. One hour before we raised the problem, we had been offered an ocean-view upgrade — for a substantial supplement. The moment we asked for a quiet room, at no extra cost, because of the noise (jackhammer!) , there was suddenly no availability at all. Rooms exist. They are sold to guests who will pay more; they are not offered to guests who complain. Management appeared to be discovering the issue as we described it, and had nothing to say about the rate — well over €1,500 a night. No alternative room, no adjustment, no meaningful apology. I ended up calling Booking.com myself, who cancelled our remaining nights . We left for another hotel. At this price ,on a Four Seasons status ,you are paying for peace and for a standard of care. We received neither. Before booking, ask in writing for the construction schedule — they will not volunteer it.

The four Seasons was spectacular! A beautiful hotel with amazing service.

Warm staff absolutely wonderful experience in every way. From the valets to the check in team to the experience team to the servers everyone is on the same mission to give guests the best experience possible. Warmth and caring from the entire staff from beginning to end. Beautiful renovated rooms. We had a great time. Highly reccomend.

Still perfection. And I realize that the adult pool is hard to get a chair at, but there are so many other chairs/cabanas/views available that it is not a big issue. The food and personnel are excellent and well within luxury hotel standards. This was our twenty-first stay there in the last thirty years, and we cannot wait until we have time to stay there again. Truly beautiful and outstanding hotel.