We just spent the past 8 days there. It is a very beautiful place. The rooms were great. AC was wonderful as was the staff. Especially Sergio and Elizabeth

I had a great time would be 5 starts but the food overall is just mid. Perhaps since it's an island that's as good as it gets? Still a great time.

The room was large. Sorta far from ocean but you can see it. Our concierge on check in was rude and treated me like I was the rude one. Many times restaurants were closed without notice. There were a lot of activities that cost extra. Unexpected for an all inclusive.

Reviews are subjective but they totally helped me so hope this helps someone too ..stayed in an oceanfront plunge pool room 1446 from Sat 5/4 - Sat 5/11: Pro’s: -Check in/check out was easy peasy -Room was ready right away (arrived around 3:30) -Looooved the view -Loved how i requested this room (after someone posted it) & got it -Loved how private our plunge pool was -Bordeaux ~ best meal at Secrets (had sea bass & hubs had beef filet) -24 hr room service ~ nachos were 👍🏼 -Plenty of HOT water (although many say they don't have hot water) -Ocean was super clear! 🤩 -Loved that we could use the pier to be picked up for a Catamaran tour to snorkel at El Cielo (didn’t mind paying for it $10/pp) -Jet skis were my favorite & just walking distance to Carlos & Charlies beach club -Mayan show was awesome -Romantic dinner on the beach was beautiful -Getting a taxi was quick -Having access to Sunscape (& Dreams, if preferred) was a nice option -Nice room / Comfy bed Cons: -Food wasn't the best but it wasn't the worst. Bordeaux was the best restaurant in the resort in my opinion. -Didn’t restock fridge w/ beer (..even after requesting it from the lady at the front desk) & we tip for mini bar service daily -Only get a tiny bottle of bacardi (no restock) -Service wasn't as great as some other resorts we've stayed at -No nespresso machines in rooms, just a regular coffee maker -Coffee shop wasn’t as great as everyone said it was and had very small cups (Sunscape next door had bigger cups) -Thought i’d get a cute banner for my birthday …was even asked if we wanted one, said yes but didn’t get it (also did the Romantic Dinner on the beach that night, but still didn't get it) Overall we made the best of our stay! We ventured out of the resort alot but that’s just what we like to do! We parasailed; had a gorgeous photoshoot; did a catamaran snorkeling tour; took the ferry to playa del carmen (shopped & ate great food there); did the mayan tour & jet ski’d at 2 different beach clubs. We totally loved Cozumel & altho Secrets wasn’t top notch ~ the many reviews helped manage expectations. It’s definitely “what u make it” like everyone’s been saying & we enjoyed our stay❣️

If you want a no frills all inclusive as a home base for daily diving trips and poolside drinks after, this place is perfect. Diving peer access is awesome and convenient. However, if you want a resort with good entertainment, excellent food, and beautiful grounds to spend most of your time, this is’t it. Might be the best there is in Cozumel though since they really cater to divers