Very helpfull and kind staff. Good service. Nice, Efficient, Cost Effective accommodations, Stylish, Contemporary design, Well organized and Extremely clean rooms, Great Food and Fantastic atmosphere. High safety measures, Free and danger free surrounding.

I can’t not describe the amazing experience I have had with my family. I brought my grandmother who had difficulty walking and they arranged EVERYTHING for her. From a wheelchair during welcome to accessible rooms and bathrooms. The manager Mr. Saleh was there to welcome us with a smile and he was so hospitable. The staff were unbelievable and so sweet. Everything was catered to beautifully and the views of the hotel just made everything even better. We stayed there for a night, but i wish we would have stayed for longer.

This is the worst lodge I have ever had experience with...Manager presented us with undeserved made up charges for services they didn't provide, and than after my rejection they behavior got even lower- including kidnapping us and holding us for 12 hours straight on the heat outside with locked gate without a/c, food or water. When that didn't work manager brought other gang members acting as police to intimidate us even more...but since I had all evidence that we used different company for morning game drive and I already paid them with receipt as a proof, we didn't plan to submit to extortion from NEPTUNE NGORONGORO or go to Tanzania police in the middle of the night as manager insisted.

After our unforgettable journey through the Serengeti, our next destination was the stunning Ngorongoro Crater, where we were welcomed with traditional songs and dances by the Masai people upon our arrival at the Neptune Luxury Lodge. The vibrant colors and lively atmosphere instantly set the tone for our stay. Stepping into the lodge, I was immediately struck by its elegant and thoughtfully curated design. We were promptly ushered to our table with a breathtaking view of the surrounding mountains, where we indulged in a sumptuous lunch that delighted our senses. Following our meal, we were guided to our accommodations, which exceeded all expectations. The spaciousness of our hut, resembling a luxurious one-bedroom home minus the kitchen, was a refreshing change after days spent in the wilderness. The meticulously manicured yard added to the sense of tranquility and sophistication. Throughout our stay, the staff went above and beyond to ensure our comfort and satisfaction. Our server, Nobert, was a shining example of hospitality, with his charming, engaging, and humorous demeanor. He made certain that we never went hungry, attending to our every need with warmth and enthusiasm. Overall, our experience at Neptune Luxury Lodge was nothing short of magical. From the impeccable service to the breathtaking surroundings, every moment was filled with wonder and delight, leaving us with cherished memories that will last a lifetime.

❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️Everything was more than himan can ever expect to be. Servise, food, nature, staff, cleanes, comfort 10 of 10. Bealive me it’s not the first time am in Ngorongoro so I will come back for sure. My family fall in love with this hotel❤️❤️❤️❤️❤️❤️❤️❤️❤️