Wonderful vacation with girlfriends! Resort beautiful service excellent. Staff friendly, fun and very helpful. Special shout out to Gerardo our butler, Madelyn at the pool, Danny at the beach for taking great care of us. Wait staff in the seaside grill for lunch fantastic and fun. Cannot say enough great things. This place is paradise!

First time that I am on vacation in a resort of this quality, I recommend it without hesitation, the attention of Pilier (our butler) is a 10 out of 10, and the kindness of everyone, especially Miguel, the bar girl and those who work in the lobby, everyone is extremely kind

Carlos Javier was the most accommodating and friendly butler we have ever had. Anyelina was the most attentive waitress. They both made our stay 100% better and it was already fabulous. Already considering coming back this fall for our anniversary.

Everything about the place was wonderful, but I wanted to single the staff who were incredibly friendly and helpful. The service we received while at the pool from Madelyn was above and beyond. She was upbeat and happy from the moment she showed up in the morning until the time we left, because she was still working. The support was 5 star for any and all requests. She was a treasure!!!

Great time and there is a good reason this is one of, if not the top Secrets resort in the world-Service. Probably the best service from top to bottom of any resorts we have ever stayed at. Our butler (Aníbal) was awesome, he even had a cool nickname by mid week. lol At the pool Raudi was the best, he was always around bringing anything you might want. Coco Chanel on entertainment keep you playing volleyball and other fun games. If your UVC you have to ask for Juliana she was fantastic and probably the best UVC agent we had so far at all the UVC/Hyatt resorts. We usually do not repeat visit resorts as we like to experience new locations and what they have to offer, but with the service at this one it might be one we come back to soon.