Phulay Bay, A Ritz-Carlton Reserve

This resort was so spectacular that I don't know where to begin. Now I see why others gave it a 5/5. Walking into the front pagoda on arrival was incredible-so serene and calming. Never seen anything like it. We were met by our butler Habib who treated our family like royalty. Loved the in room check-in-made it feel very quaint. Habib told us about all of the resort activities. We couldn't believe our rooms which were upgraded to ocean front view beach villas with private plunge pools. May have been the most beautiful view I've ever had in a room/villa. We arrived in time to make the nightly beach dancing at the bar. So fun. Once there, we were greeted by Seen, the director of rooms and many of the other staff. Everyone was so lovely. We had a drink, watched the sunset and made new friends. We had a quick dip in our plunge pool before getting ready for dinner. We ate dinner at Jampoon because Sri Trang was closed due to renovations. Luckily, you could still order off their Thai menu. The food was delicious though a bit pricey for serving size. The next day my son and I went to the gym which was great. The gym attendant always asked me if it was ok-so cute. Breakfast was amazing-great buffet or you could order off the menu. Lots of southeast asian dishes such as indian which we love. Favorite dishes were french toast and pancakes. Sadly my family's breakfast was cut short because of the trip to Hong Island. They loved their trip to Hong Island. They provided towels, water, snorkel gear, sunscreen. I skipped the trip because I'd read that there were monitor lizards on the island. I did the right thing as my family saw 2 huge monitor lizards while there. They came back and Habib had mentioned we could eat more off menu since rushed for breakfast. We had a leisurely lunch that was so delicious. Next it was time for our mojito making class which was so fun. We hung out on our private deck and went in plunge pool and also saw a pretty good size monitor lizard in the bushes by our plunge pool. The kids and my husband loved this. We ended up seeing 2 more on our deck and our kids deck. Funny because I emailed the resort asking if there were any monitor lizards onsite at the resort and they responded no but we ended up seeing 4 of them in 1 day at both of our villas. The staff said they're always around. We wanted to play cards on our deck and swim and wanted some local beer which was a bit pricey at the bar. Habib filled a cooler with beer and pepsi for my husband and put it on our deck. So kind. We asked Habib to recommend a restaurant in town so he did and we got a grab and went to town. The restaurant was so good-very local, crowded with fantastic food and good prices. We'd go back. Came home to a goodbye note from Habib and some gifts. He noticed I didn't have a bookmark for my book so he gave me one with my name. He gave of us passport covers. So special. A quick dip in our plunge pool before bed. The next am we were all sad to leave. Went to breakfast and everyone was there to say goodbye including Seen. The staff had made our favorite french toast with a special goodbye on it. We drove away with the staff waving goodbye. We cried all the way to the airport. We knew we'd be back but weren't sure exactly when. Our son is coming to Krabi for a wedding at another resort in March so he's going to try and bring his fiance to the Ritz for a night beforehand. There was a saying that I read on trip advisor about this resort and it really resonated with me. It said "you don't just stay at Phulay Bay Ritz but you are truly looked after." That is right on. Everywhere you go, the staff is interactive and you are made to feel like they are family and this is your 2nd home. We travel a lot to nice resorts all around the world and I've never seen anything like this place. It's in your heart and will never leave. Already trying to get back because 2 nights wasn't near enough. Thank you everyone for making our stay so special and Seen for giving us such beautiful villas. See you soon!

This one for lae lay restaurant Dining at Lae Lay restaurant was an absolute delight. Khun Som was fantastic—warm, attentive, and truly made the evening special. We also had the pleasure of meeting the Director of Food & Beverage, Paul, a phenomenal leader. It was wonderful to have such a great conversation with him during dinner. His passion and care for guests really shine through. Thank you for making our evening so wonderful and pleasant—we’ll remember it for a long time.

First and foremost I’d like to be very clear: this is a review written entirely by myself and not somehow computer generated as suggested by Tripadvisor. This is the 4th time I’ve tried to enter this review and it keeps bouncing back by Tripadvisor. With this approach you are destroying a community of travellers who are trying to give an honest advice to others.. whilst I’m honoured that you might think that my English is good enough, I’m finding the whole process extremely tedious and time consuming. It is difficult to summarise in a brief review what the stay in this hotel meant to us. Not only we are talking ultra luxury resort, large and beautifully appointed rooms with a huge bed and a massive bathroom, wonderful gardens, excellent dining (both the Western and the Thai cuisine), fabulous breakfast, amazing infinity pool, breathtaking views and lots of onsite activities. But what truly stands out is the level of service of ALL the staff which is provided at this resort. I have never experienced anything like it in my life. Obviously one very special mention goes to our two butlers Khun Tik and Khun Haifa who made sure that our stay was the most memorable one. It was just quite amazing how both of them could anticipate our needs before we even thought about it! Communication with our two lovely ladies was excellent via Whatsapp and everything was done with passion and care and with an attention to detail which is hard to find elsewhere. As a goodbye present we got a framed picture of all of us and those are the kind of details which you'll treasure forever. So thank you from the bottom of our hearts! A few details I would like to address here which have come up in previous reviews: 1) There is a daily complimentary transfer to Hong Island in a long tail boat which I would definitively recommend, and 3 hours are just right for the whole excursion 2) The dining as I already mentioned was excellent and the choice was huge! We had chosen the dinecation package which included either lunch or dinner and was a lifesaver with 2 hungry teenagers 3) I loved the fact that there was no beach (although there are facilities to do SUP, Kayak etc), so there are no sun chairs by the beach but you can access from the pool. As Thai beaches are public this means that you don't have hords of tourists in front of your hotel at all times as it is the case in other resorts. 4) We went during the rainy season and had plenty of sunshine. On the odd rainy period we would use the gym or the activities offered or go out of the hotel 5) There is no lobby as such, but a welcome pagoda accessible over a waterway which instantly puts you in a serene mood. 6) Lastly and this would be my only constructive criticism: the layout of the bathroom and sinks is quite bizarre, you need to lean forward a lot to reach anything. Also the so called walk in wardrobe needs a complete overhaul as the layout is rather awkward and you cannot easily reach clothing items (I did mention this to the GM during the guest cocktail).

This property defines ultra-luxury. The service is outstanding—attentive butlers, Khun Na & Khun Tik, with thoughtful gestures, and team members who remember guests by name. Special thanks to some of the team I could remember their names: Khun Poo, Khun Bas, Khun Teana from various departments. The suite was the largest I have ever stayed in, with an enormous bed and an expansive bathroom featuring double rain showers. Every detail was perfectly handled, from turndown service to the variety of onsite activities and classes. Khun Norn is my all-time favorite DND sign. Dining was excellent, especially the Thai cuisine, and the facilities are world-class: a giant swimming pool, a heated vitality pool, steam, sauna, and even a complimentary half-day trip to Koh Hong. Although there’s no sandy beach, the breathtaking views, impeccable facilities, and exceptional service go far beyond expectations. Truly a place you’ll never want to leave. Notes: There is no actual lobby. Check-in/out will be done privately in your room. All communications with butler can be done through LINE or whatsapp. Advanced reservation is required for outside guests who wish to dine at the hotel.

We had the most pleasant stays at a Marriott hotel so far. Stayed for 2 nights at one of the ocean view villas. The hotel is pristine and is beautifully constructed. The staff are some of the friendliest people you will meet, and are always available. They all work in tandem to get you what you need. The food is super tasty no matter what you order, the breakfast is plentiful and very diverse. The hotel has a number of daily activities taking place at the resort so you never feel like leaving this paradise. A special big thank you to Habib, who has been absolutely instrumental to making sure my stay was amazing in every way. If you’re looking for a luxurious getaway in beautiful Krabi, strongly recommend this place.