Phulay Bay, A Ritz-Carlton Reserve

A truly outstanding hotel experience from start to finish. The attention to detail was first class and exactly what makes this a proper 5* hotel. We have been lucky enough to stay at several Ritz Carlton’s and this is by a distance the best example we have been to. The rooms (in particular the bed and bath) are enormous and all the hotel facilities exceptional, but what stands out is the service from all members of staff. You never need to ask for anything, they are always one step ahead in thinking of your needs. Special mention to our butler Yid, who was fantastic in taking care of us throughout our stay. Nothing was ever too much to ask. Would highly recommend this place.

I can honestly say that the staff at the Phulay Bay was unlike any experience that I have ever had in all of my travels. Put simply, they were amazing. From remembering drinks, dishes, etc, the attention to detail was second to none. Our butler, Jake, was always available with a smile and went above and beyond on a daily basis. Housekeeping by You and Mookie made sure that the room was always sparkling. As others have commented, the bed is the largest I've ever seen and can easily sleep 10. The grounds are majestic and the views are breathtaking. The staff at the spa made sure that our time spent was memorable. Even though it rained the entire time we were there, the pool looks beautiful and the pool restaurant had great staff and delicious food. I got sick prior to arriving at the resort and Henry (from office manager) offered suggestions on food, drinks and had the hotel car take me to a local pharmacy. However, when my symptoms didn't get any better, he insisted that I go toe the hospital and had Faisal from Loss Prevention accompany me to help translate. Both Henry and Faisal were truly amazing and Henry even offered great suggestions for our next stop in Bangkok. Prior to the trip, I was debating to stay at the Banyan Tree, but I'm so glad that I chose Phulay Bay. If in doubt, just book Phulay Bay as you will not be disappointed. Are there things that could be improved? Sure, it would be great to have more outlets near the bed or USB connections, but aside from these minor nitpicks, I can't think of anything else.

Amazing staff always ready to take care of your needs.We were assigned 2 butlers Na & Ana both would anticipate our needs in advance and have things ready. They made bookings for us ,drove us around,took care of room service . All the staff is super attentive and delivery’s top notch service. Beautiful resort ,one of the best I have been to. Amazing views from the pool , bar , rooms and else were on the property. The resort has an amazing design, it’s just transports you to another world, lots of green foliage and oceans views all around.You need a buggy to mauve around.These are super quick, you don’t have to wait. The rooms are huge and very well appointed. Huge bathroom with dual showers, outdoor jacuzzi ,double vanity, indoor soaking tub too. The bed is huge and super comfortable ,there is an outdoor day bed too. Very nice !, Spa is great with lots of treatments and therapies, must visit. Good breakfast spread, dinner & lunch both were well taken care. Nice food by the pool with nice small touches. Must do is the sunset evening by the bar ,they have live music, loungers and a pop corn cart.. very calming atmosphere. There is no beach attached to the hotel,but they arrange a complimentary trip to HONG island.Its a 30-40 minute boat ride, water ,towels,snorkel gear etc. is provided. Boats leave at 9:00 in the morning and are back by 1:00. Beautiful island clean beach ,amazing views. Not to be missed. Highly recommend this Resort.

We’ve just returned from what can only be described as a perfect family holiday at The Ritz-Carlton, Krabi. This was our second visit—but this time with our extended family to celebrate our sister’s birthday—and once again, the experience was flawless from start to finish. General Manager Vijay Sagar and his exceptional team ensured that every moment felt thoughtful, warm, and completely effortless. Whether it was the smallest detail or a grand gesture, everything was done with care. You don’t just stay here—you’re truly looked after. The property itself is a lush, serene sanctuary surrounded by greenery and filled with natural beauty. We love that the food across the resort uses organic, homegrown ingredients—you can taste the freshness in every bite. Our amazing butlers Jake, Ying, and Na pampered us throughout the trip—always present but never intrusive. A special shoutout to Neung for the fun, interactive mojito-making session that had the entire family (yes, including the kids!) shaking up some very memorable drinks. The Sunset Bar became our evening ritual: stunning views, glasses of wine, a cheese and olive platter, and the friendliest team. Absolute bliss. Our kids were spoiled with curated activities every day—coconut roll making with Peang, Thai tea preparation, origami art, and even a beautiful Thai dance performance at sunset. The resort somehow manages to be both relaxing andpacked with delightful experiences. The birthday dinner hosted by the team was a standout. R took excellent care of us, and the food—especially the pork patties—was hands-down some of the best we’ve ever had. We were touched by the effort the team put into decorating our sister’s room and setting up a special jacuzzi surprise and birthday cake. She felt celebrated in every way. Special thanks to Angela and Mehma, whose warmth and hospitality added such a personal touch. Mornings began with a generous buffet and à la carte breakfast, while days included poolside cabanas, a fantastic private boat trip to Hong Island, and peaceful moments in our spacious suite with exotic indoor-outdoor bathtubs. Our kids loved the elephant teddy bear gifts, and the nightly dessert surprises in our room were such a lovely touch. We left feeling completely pampered—like stars, like royalty. It’s rare to find a place where luxury meets heart the way it does here. That’s what keeps us coming back. Thank you, Vijay, for creating an atmosphere where joy, care, and connection shine through every corner of this stunning property. We can’t wait to return.

Absolutely impossible not to review this property as five stars, everything from your arrival to the moment you have to check out is impeccable and the resort is simply outstanding. We were lucky enough to to be upgraded to an Beach front Villa with a private pool. The private pool was a lovely touch, only small downside is we lost ocean views as we were at ground level and hedges obscure the sea. Minor point though as the room was massive with a large main area and a stunning bathroom. Another massive plus is the huge main pool which is just incredible. Being a Ritz-Carlton Reserve you never have to worry about getting a cabana or lounger, and poolside service is fantastic. Our butler Fah was just a joy and everything and anything we needed was delivered in minutes. They also note your preferences so that your needs are almost anticipated in advance before you even ask. If I had to point out some minor niggles one would be the Thai restaurant wasn't operating while we were there which we weren't informed of in advance. You can still get the Thai menu but it's at the main restaurant, which is okay but eating at the same venue every night felt a bit boring. There was also some construction going on in parts of the hotel which we couldn't hear from our room but I assume others may have been able to. Other than that everything else was outstanding. Definitely recommend heading to Hong Island, you get your own private long boat and the island is breathtaking. Sunset drinks also cannot be missed as the sunsets are like a post card. Don't think twice about booking you won't regret it!