The Martha Washington Inn and Spa

Horrible customer service. Horrible communication. I accidentally left my corporate card in my room and was promised it would be mailed out the next day and the tracking number be emailed to me, I even left my personal credit card information to pay for the shipping. Since my job depends on being able to access this corporate account, it was important that this was time-sensitive matter. I left an email, left a voicemail, and called the property 5 different times. I was given the run-around, no one had answers for me, and no one apologized. I had to call back the 6th time to talk to the Bellman Manager. He finally went to UPS and they had never sent the package. This was 7 days later. I work in sales and hospitality and this was such a disappointment and a detriment to my job. I ended up paying the shipping fee myself since no one at the property offered to cover the cost for the hassles of the situation. After paying over $350 for the one night stay, the customer service was lacking to say the least. -I found out the sauna was out of order after the front desk staff told me it was an available amenity.

Overall, the hotel is very nice. The gym was excellent, and the breakfast was good. I had room 211, and it was not particularly inviting. In the two beds, you could see the box springs, and the furniture was spartan. I cannot figure out why they chose a pedestal sink, but you will have no room for toiletries. My friend's room was much nicer. I would suggest requesting a room in the older section.

A stay last year was canceled by the hotel due to their own plumbing problem. The stay this year was unable to occur because of the hotel failed to return my multiple calls. I do not believe that this is a reliable nor dependable property. I would not advise wasting my time at the Martha.

We had a Wonderful Stay from December 26 to 28, our fifth time here. The staff was very courteous, warm, friendly, and helpful. Our Room at the Governor's Suite was perfect. The fireplaces were lit, and we felt we were living or staying during another Era of the Century. Special thanks for our arrival, Brook at the Front Desk, very helpful and Warm. Tonya the Geuests Services Manager, is incredibly knowledgeable about the Inn and the Town of Abingdon. The Sisters Restaurant was amazing. Our Server, Nikita, was very detailed, warm, and knowledgeable, and the Manager, Willie, was so gracious and helpful. We will be back next year. Marvin and Judy Love, Charlotte, NC

My main complaint is that the room had plastic glasses and only 2 , certainly this lovely in. Could afford real glasses. . Also the only coffee available was , for us, a walk down a hall, and down a flight of stairs which was quite a hike for early risers in our pjs. The room was lovely.