Cameron House on Loch Lomond

The tavern bar , service was appalling , staff have absolutely no idea how to run a bar /restaurant, the general manager needs to get this sorted not good enough for a supposedly 5 star resort.

This hotel is never 5 star . Inexperienced staff , really poor sevice . The new system for paying to room was not working although reception said it was , but then one other receptionist says it wasnt , no one had a clue what was working or not . In one of the cocktail bars i went to the toilet and came back to my full drink being removed even though my 14 yr old son was sitting there , thought this was terrible . My drink was replaced once i asked about it . We had dinner in La vista restaurant, once again the system wouldnt let me pay , so booked to the room the waiter had given up he said .When leaving it was raining so one of the staff asked if we would like collected for the short drive back to the hotel , yes thanks , 15 mins later it still hadnt arrived so we walked back in the rain . We had lunch in the Tavern bar cafe ,basically a witherspoon with witherspoon food . Once again here the service was sub standard . My daughter found out the hairdryer wasnt working sonshe kindly called reception for a replacement , yes no problem they said , this never arrived. I feel the whole place operates like a 3 star hotel .Terrible service and highly overpriced. If you want 5 star treatment then head to Gleneagles not here ….

Set in a picturesque setting on the banks of Loch Lomond, it’s gone from traditional Scottish hospitality to a sprawling complex with a bit of tradition lost along the way. 2nd time here in past 12 months, previously in the modern wing, this time in the older wing. Can’t fault the comfort of the bed. The bathroom could be a little more modern. Whilst there are plenty of facilities (including GF says a huge gym) highlight for me was the breakfast room (the grill) overlooking the loch where they served one of the best breakfasts seen at a UK hotel. High quality produce including champagne if you fancy it. They do know how to charge though. Room service with a £12.50 tray charge and then another 12.5% service charge is not good. Especially when the meal arrives 30 minutes later than the time it was asked for. Ending on a positive found all the staff to be pleasant.

Overnight stay at the hotel as a birthday treat. Had a great time, Facilities were excellent and staff looked after us so well from John & Jackie, two of the concierges, to Keely & Louise on the reception/checking in desks - nothing was too much trouble. Gemma looked after us well on the cruise.

Stunning location – and that’s where the positives end. For £550 a night, what we experienced was chaos: undertrained staff, two room changes (incl. broken toilet), a 2.5h wait for luggage, a check-out bill double the agreed price, and a system so broken that you couldn’t even charge drinks to your room. Service was not five-star – it was Travelodge at luxury prices. Avoid.