Cameron House on Loch Lomond

We enjoyed a lovely 2 night stay for our wedding anniversary in March. The room was spacious, luxurious with beautiful views over the loch. Evening dinner in the Cameron Grill was superb and the service was great. We really liked the Great Scot bar with its traditional decor and relaxed vibe. It’s not cheap but you do get what you pay for. I would like to highlight that all staff here are exceptional.

We have just returned from an outstanding stay at Cameron House and it was truly one of the most relaxing breaks we’ve had. From the moment we arrived, everything was perfect. The welcome at the front door was so warm and friendly and the reception staff made check-in effortless. Every member of staff we encountered was exceptional. The team in the Tavern were fantastic – friendly, attentive and nothing was too much trouble. The leisure club was also wonderful. It was spotless and so well maintained, and the staff there were extremely welcoming and helpful which made the experience even more enjoyable. A special thank you to Caroline, the hotel hospitality ambassador , who took the time to make sure we were enjoying our stay and that everything was okay. That personal touch really meant a lot and shows how much the team care about their guests. The whole atmosphere at Cameron House is calm, luxurious and incredibly relaxing. It’s the perfect place to unwind in a beautiful setting. A huge thank you to all the staff who made our stay so memorable. We will definitely be back.

Our two night stay was marred by a few observations/complaints. Firstly the distance from reception to the room allocated. Had to take 2 lifts and in the morning for breakfast 3 lifts. My husband has a mobility issue. I approached reception for milk in the morning only to be told I needed to the restaurant for it. No offer of I’ll have it sent to your room or wait I’ll get someone to bring milk to you? Not 5star treatment in my opinion. Visited The Tavern and what a disappointment. Ordered 2 glasses of rose wine. Came back and said only had enough for one glass? Pizza was well fired which we commented on no pizza cutter only sharp knife supplied and we had difficulty cutting it. Waste of £20. On arrival home on checking my c/c noticed a retainer of £202 was pending and when phoned for an explanation was told this was a new introduction that had been introduced. Surely this should have been mentioned on arrival? Have stayed twice before and been delighted with everything but not so this time. I can only give praise to the concierge staff and staff in the breakfast room who were 5 star. It’s just a pity our 2 night break wasn’t.

We were given a voucher for afternoon tea when I retired. It took 5 attempts to finally get a booking confirmed. On arrival at the Great Scots Bar we were welcomed and shown a table. When our food eventually arrived the sandwiches had started to dry out, as though they had been prepared an hour earlier. The 2 cups of coffee I had, one was great but the other was dishwater. Overall not the 5-star experience I was expecting from such a ‘supposedly’ premier hotel.

Brilliant location and facilitys .We had a great time on a recent visit there the staff at every level make you feel very welcome and want your stay to be a excellent experience which it was .