The Alexandrian, Autograph Collection

I typically stay here every quarter for work conferences because of the great location and convenience to work. In December, I stayed for a week and tried to put incidentals on my personal card and found out that they put a hold on it. I was furious because they had my work credit card already for the room charge and all I wanted to do was put the 7 dollar water bottle they put in your room on my personal card. ( Don’t even get me started with that scam as well) I was extremely upset because I had some very important payments coming out of my checking and was concerned they would bouce before I could transfer money so I went down to the front desk and the agent informed me there was nothing he could do to release the funds. He said I should have just paid upon check out. I informed him that someone should have let me know this and about the hold. I asked to speak to a manager but he blew me off and said that no one was available and then told me to have a nice day. Needless to say, I will never stay here again. How greedy do you have to be to place holds on both the cards, seriously? Like you aren’t going to get your money? Never again!

The location is great. Because of that, I get it as a good spot for big parties-weddings, reunions, etc… We often stay in Autograph Collection hotels, and property-wise, this isn’t close to others. The rooms are dark, dated, small, and shabby. Marriott really shouldn’t market this in the Autograph collection until it is updated.

We have stayed annually at the Alexandrian for the past several years for a family staycation. In short, service has gone downhill and the hotel is looking tired, which is a pity because the location is fantastic and previous stays have been good. The person who checked us spent several minutes typing on her computer before even acknowledging us. (There was nobody else at the front desk.) No mention was made of what our destination fee covered (though we’ve been there previously, a reminder would have been nice). Any time I had a question for the front desk, the staff was on the more dismissive side. We were in a room on the 5th floor and while we did not hear any construction work being done, the room, in particular the bathroom, showed its age and there was a faint stale odor. It’s a pity, but this is probably our last year at this hotel and we’ll be looking elsewhere in Alexandria in the future.

I enjoyed my stay at The Alexandrian, but Kamal made it even better. He was very courteous, kind, and helpful. He needs a raise because his personality and work ethic was wonderful.

We had a lovely stay at the Alexandrian Hotel. The service is exceptional and Sam, the manager of the hotel, was beyond kind and accommodating. We love the atmosphere and location of the hotel. Can’t wait to be back!!