Oh Dear Lord, where to begin...our room is dirty and decrepit...peeling paint, dark as a cave, not clean, holes in the walls...take a look at the pictures. The restaurant is not good. I have no idea where the positive reviews come from. Alice Springs is dangerous to walk at night so the location is irrelevant. Do yourself a favor and stay at the Doubletree if you must visit Alice Springs

Bedroom very comfortable and fully air conditoned One or two points, fresh water in a jar is not provided. It is in the restaurant and it would not break the bank to provide it in the room I notice the sheets were not changed during my 3 day stay I found the staff very helpful and friendly I would like to have seen draft beer in the bar

I haven’t stayed in too many Mercure hotels but I am pretty sure this is the worst one. This Mercure feels more like a motel than a hotel. The rooms are long overdue for a refurbishment. The corridors stink. The internet is clocking in at 8.5 mbp, don’t plan on streaming your Netflix. Besides internet dropped out completely for a couple of hours in the morning. Now, I don’t think they really care, if you can charge $4-$500 per night, why worry!

I booked this hotel as the photos looked nice, it was fairly central and the swim up pool bar looked lovely. When we arrived, we decided to relax by the pool and wait for our room to be ready. Other guests commented how cold the pool was and they were right it was freezing. Coming from the UK, we're used to cold water but this was so cold it wasn't enjoyable. The swim up pool bar was derelict and should definitely not be advertised as a feature of the hotel. The first room we stayed in was terrible and we managed to get moved to another room from the second night. There were long black hairs throughout the bathroom and the shower screen was filthy before we'd even had a shower. The pillows on the bed had stains on and the curtains were dirty and missing hooks which meant that they didn't fully close. Management was nowhere to be seen, all we saw was a guy in a shirt who we assumed to be the manager. He was stood outside a few times a day having a smoke. One night we were sat in the inside bar area with a drink, playing a game of cards. The man at the inside bar was rude and looked like he didn't want to be there. At 9pm we were told to leave as the bar and reception area were closing. This left us no option but to go back our room for the night. This hotel is seriously run down and needs a complete refurb. If I were staying in Alice again, I would look at the Doubletree. We had a meal there and the hotel was beautiful.

From day one felt unsafe. Security appears to be low on the priority list. Proof of this came to me when my vehicle, which was parked in the supposedly secure resort car park had the window smashed out and items stolen from the vehicle. Staff did not notify me at all that this had taken place and found out nearly 16 hours after the event had taken place. Car was open with possessions still in for that long. Indifferent staff told me to “suck it up” and ring the police and insurance company. Door to the accommodation block was not secure, nor was the room door. Staff seemed to treat guests as an inconvenience to them watching Netflix on their devices. Remote for TV was damaged. Kettle was dirty. Creepy old manager asked me what I was doing whilst taking a tour of the grounds. Laundry dirty and expensive. Bar and dining overpriced and poorly run. Pool area too small. I cannot believe that this is an Accor property, or a Mercure for that matter. I cannot understand why I have been insulted in this manner. Is it Because I am of Anglo descent? Definitely not worth the price. Is it too much to ask to feel safe and secure in a paid for space? What’s the point of locking your car if some bozo can just waltz in and smash your window out and take whatever they want? Yes, that can happen anywhere, but where was security when this occurred? Resort? More like grub city.