Alaia Belize, Autograph Collection

I had an excellent stay and wanted to highlight the outstanding service I received during my visit. Eric truly went above and beyond to make sure everything was perfect. From the moment I arrived, he was welcoming, attentive, and genuinely committed to ensuring a great experience. Eric anticipated needs before I even had to ask, handled every request with professionalism, and made me feel like a valued guest throughout my stay. It’s rare to come across someone who takes such pride in their work, and it made a noticeable difference in the overall experience.

Absolutely beautiful hotel, staff are amazing and to name a few mini, Eric, Ken, kenroy, and rolando, absolutely fabulous, knows everyone’s name, drink order and just genuinely friendly. Would highly recommend this hotel

Our suite was beautiful, we got the 1 bedroom oceanview suite. It had three balconies, one on each side of the hotel and then the larger balcony with the ocean view. That balcony had a couch, dining table, and seating for the dining table. It felt really nice to be able to eat meals out there and drink coffee in the morning with such a gorgeous view. All the staff (even the locals) we encountered were very friendly. Also everyone was quick to point us in the direction of where we needed to be. It was really easy to grab a taxi when we needed it as they are typically on standby or they are quickly available. There is a supermarket within walking distance from the hotel. Fresh bottled water was always replenished with each room cleaning. Room service was quickly delivered. Eric who was typically at the door or lobby was a memorable encounter. He always checked on us as we entered and exited and was very accommodating with luggage and bringing us a welcome drink on arrival. He even kindly reminded me to slow down and enjoy Island time which was a great reminder. There are also a few restaurants that are obvious and not so obvious within walking distance. A not so obvious one is called "forever fast food" which is a no frills Chinese food place for takeout only. My one complaint is poolside service. Our first time at the pool we waited a while to get our order and had to flag someone down. The next few times we were passed several times, made eye contact but no one ever came so we ended up going to the swim up bar because the main bar had a huge group ordering. Overall between the hotel experience and tours we went out..Belize is a great place to visit-beautiful and I would stay at Alaia again.

My husband and I stayed at the Alaia with friends of ours. We have traveled together several times and the Alaia and San Pedro were one of our favorite destinations. First of all, the staff are exceptional. They are welcoming, friendly, professional, and so hard working. Several staff truly stood out and made our experience so memorable. Thank you to Eric, Kennroy, Minnie, Josue, Moises, and Blanca! They took fantastic care of us! The Alaia is modern, clean, and a beautiful property. This was the best food we have had at a resort property. We thoroughly enjoyed the chef table experience and snorkeling. Both were excellent! The only areas for improvement was the sushi restaurant, as it took an hour for only appetizers to arrive and wasn’t busy at all at dinner. Only one table of 4 had any food brought out in that hour. We ended up leaving and went to a different restaurant on property and had a fantastic meal. In the future, I would book a suite that faced the pool or ocean instead of a studio since the room was an awkward layout and the balcony wasn’t private. San Pedro and Alaia is a wonderful destination and the exceptional staff make it on to remember!

Excellent resort with helpful and friendly staff. We stayed in the newer part and had a great sea view. Part of the resort (the villas) existed before Marriott took over, so there is a wide range of accommodation. While we were there, there was a group of high-school seniors on spring break and also families with younger children. There is a wonderful play area for kids with forts, rope ladders, swings, etc. At first, I thought maybe we should have booked an adults-only resort, but there was no problem with the range of ages. There is a dive shop on the premises and we saw folks working on their certifications. This part of the coast has an issue with sargassum, so swimming is pool-based. The beach area is flat and really wide, so for enjoying the ambiance it's perfect. We'd love to go back and thought a week was the perfect stay.