Intercontinental Amstel Amsterdam

This was my 5th visit to Amsterdam, twice I stayed in a nearby Hyatt hotel, and always walking by Amstel I dreamed about staying here. My IHG points finally made it possible. So glad! It's old and historic, but at the same time has every possible modern amenity. The spa experience is one of the best I had travelling in Europe. I was in the pool/fancy shower to start the day, and every evening to give my feet, legs rest after a busy day. The pool area and pool itself are very beautiful. They also have some fancy showers I never experienced before. Sitting by the window in my room , drinking tea and watching the city and canal was one of highlights of my time IN the room. I am really surprised hotel has some negative reviews ( I was very apprehensive coming, but never regret) . Front desk Zac and Camila were super friendly, very professional and very helpful - thank you!

Tauck recommended this hotel for us, and it is a place of great service, conviviality and welcome. We arrived early in the day from the US and were greeted immediately. We could not check in until 3pm (arrived at noon) but they willingly held our luggage and let us rest in a lounge. Room was lovely, very well appointed, great shower pressure, nice spa, and we lucked out with a canal view. Highly recommend.

Wonderful building and very tastefully decorated throughout. Room was comfortable although soundproofing not the best. Pool and spa are really lovely, well maintained with fantastic views of the Amstel. Service was at a very high standard although turndown missed on our second night which was a shame. Location is really good for getting around Amsterdam and beyond.

We stayed at the Intercontinental for three nights prior to another tour. The service was great. The location on the canal offered beautiful views and the food was delightful. The staff was very friendly and helpful especially Arnold and Rossana but ALL were great. We enjoyed the show of boats stopping at the dock and getting there food for dinners. The pool looked lovely. I have added some photos of the delicious food.

We recently booked a four-night stay at an Intercontinental Amstel Amsterdam via the IHG app. Upon arrival, we were informed that the spa facilities were not operational. This had not been communicated in advance, despite the spa being a key factor in choosing this hotel. They offered us to go to the Mandarin Oriental and use the facilities there for free, which is like 3km away. Obviously inconvenient and not worth it. Had we known, we would have reconsidered the booking before travelling. Additionally, the room allocated did not meet expectations, the originally booked category was no longer available, and there were visible cleanliness issues with the upgrade we got as part of our membership benefits (including heavily dust-covered air vents in a suite). This was a 1 Bedroom Suite at 5-star hotel (see photos). The hotel is also worn out, such a shame of such a beautiful historical property. There is a difference between timeless luxury and visible wear — unfortunately this property leans toward the latter. Given these factors, we decided to leave upon arrival and went to another hotel. Reception assured us that a full refund would not be an issue after being on the phone with the manager and would simply require coordination with IHG. Unfortunately, what followed was a frustrating process: - Only a partial refund was processed initially - Over an hour spent on customer service calls - Poor coordination between the hotel and central support - Separate email and phone teams unable to access each other’s correspondence - Lots of conflicting information This was not a discretionary cancellation — it was the result of key advertised facilities being unavailable and the overall standard falling short. Operational issues can happen. What truly matters is transparency beforehand and efficient resolution afterward. In this case, both were lacking. Very disappointing, particularly as a loyal customer and IHG Diamond Elite member. Whatever value that holds... if this is the service the highest loyalty level customer gets, I don't even want to know what a regular customer experiences when things go wrong. What's the point of assigning these hollow labels like Royal Ambassador, Diamond Elite, Inner Circle, when you can't do the basics right. The customer service operatives also cannot resolve any issues without the hotels consent, even if you book via the IHG app. And seemingly vice versa, leaving you in this endless indecision loop with the whole experience disjointed. This experience has made us reconsider future bookings within the brand.