Rooms are stifling hot, even in May. Air conditioning was supposedly repaired but wouldn’t turn on after turning it off when leaving room. Construction on the building outside of the room begins at 6:45am. Drilling, banging and other loud noises. Staff are great, especially at the lounge bar. Very clean. But we didn’t sleep well any of the four nights we we were there due to room temperature and construction.

We have visited this hotel many times and it never fails to deliver outstanding service. Rooms are spotlessly clean. The standard of service provided by all the staff is exceptional. The location is great for exploration. I would recommend this hotel to everyone who is visiting Amsterdam.

We have stayed in many fine and historic hotels in many cities over the years, but this has become our favourite, primarily because of the efficient, thoughtful and kind service provided by the people working there. It feels wrong to single out individuals but Zsa Zsa Zanolie and Niels Essink both go far out of their way to make us feel welcome, and the whole front of house team are exceptional - really far better than in other hotels in which we have stayed. We very much appreciate and like the breakfast team with Lilian, Hester, Will, Florian and the whole team. Breakfast is such a difficult meal to get right in a big hotel, with no reservations and the time pressure - this team are brilliant. Mauricio and all the butler team could not be more helpful and are also very much appreciated by us. I would recommend that anyone thinking of spending any time in beautiful and historic Amsterdam to stay at this hotel, and to speak to the excellent Concierge team, who know the city better than anyone and will help you to make the most of your time. And finally, a word for the Housekeeping service. The standards of cleanliness at this hotel are truly exceptional, and the housekeeping service is an important part of what makes the hotel special. And on top of all of this, the hotel itself is a beautiful historic building situated in the heart of Amsterdam. I heartily recommend it.

It is a beautiful hotel, and it is situating close to most places one would want to see in Amsterdam. We had a junior suite which was roomy and clean. The main problem, however, was the bed: it was singularly uncomfortable for two people to sleep on. The mattress had something on top of it, under the sheets, but whatever it was, it was uneven and thicker in the middle than at the edges on the bed. We could not rest well in the night and woke up with back pain in the morning. Less important problems, but still annoying: very little light in the room, and not immaculate room service. On our second day my pajamas were thrown crumpled on our suitcase rather than neatly folded and left on the bed, and I had to call the "butler" to ask for coffee pods for the coffee machine. All of these problems (except for the bed) are easy to ignore, but for a 5 star hotel with about $1,000 per day price tag it is disappointing. I also thought the "butler service" was really a gimmick, the hotel would do good to eliminate this fake luxury item.

Outstanding hotel! Amazing staff, nothing too much trouble. Excellent accommodation in perfect location in the old town. We were there for the tulips and bulb fields and the hotel concierge arranged a great tour for us. By chance we were there on Kings Day, what a celebration! Loud music, everyone dressed in orange lots of beer. All good natured.