Baumanière Les Baux de Provence

The hotel has lost its charm, decor, quality of bedding, towels, food etc. The rooms are moldy and tired, and not to the standard of a 5-star but a 3-star at best.

Arriving at Baumanière was like being in a Bond movie. The hotel grounds are stunning and vast, and our room was pristine. There was so much to explore and try out - amazing food, the best bath tub, goat garden, gorgeous wine - and a shuttle to make our trip even more easeful for short trips in the area. Staff were attentive and highly responsive. Can't wait to come back for more magic.

Notre séjour a été tout simplement idyllique. Nous avons eu l’excellente surprise d’être surclassés dès notre arrivée. Le personnel est adorable, attentionné et d’une grande chaleur humaine. Les nombreuses délicates attentions de l’établissement à l’occasion de l’anniversaire de mon épouse ont largement contribué à rendre ce voyage absolument merveilleux. Le repas à l’Oustau de Baumanière fut exceptionnel, véritablement digne d’un restaurant trois étoiles. Un immense merci à Glenn Viel et à ses équipes pour cette expérience gastronomique hors du commun.

We loved Baumaniere. We had visited 5 or 6 times - on a couple of occasions for 10 days at a time. Staying in the very best suites. Eaten in Cairo D'Or and L'Oustau. Several times. Loved the goats and the gardens and generally it was synonymous with my family over the years. Last year we stayed in the most expensive suite for 7 nights. On our final night we had a crisis. There was a rainstorm the day before and on our last full day my daughter (15) was swimming in the pool. I had noticed the pool was full of worms - huge ones. Some alive, some dead. Lots of worm poop in the pool. Presumably because of the heavy rain. That night my daughter became very unwell. She was vomiting and in the middle of the night she collapsed and had a seizure on the floor. Terrified, we called reception who told us there was no doctor available and we would have to take her to hospital in Arles if we wanted help. We decided to keep her in the room and sponge her down, gave her paracetamol to lower her temp. and let her sleep (she was so limp with exhaustion and fever). By morning she was a bit improved but wiped out, still being sick and white as a sheet. Reception didn't call us to see if we were ok. There was no care. No-one visited to see us. They knew she was very sick, that she had fainted and was very unwell. We packed up as we were checking out and carefully put our girl in the car and took her to the pharmacy in Mausanne. The pharmacist was amazing - kind, attentive and sooo helpful. She said it was most likely to have been the dirty pool water that had given my daughter a bacterial infection (it was only her who was affected and we had all eaten the same food). We then drove to the next hotel an hour away where we booked in for another 7 days - the staff there cared for my daughter like she was their own child. called to check on us, Made her special medicinal tea and offered to get a Doctor to help. The contrast was immense. We felt safe. We loved Baumaniere. But there was no care. Three stars may mean superficial care in the dining room. But real attention is when you care about a sick cild staying with you and her distraught and terrified parents in the middle of the night. We cant go back, even though we loved you. That makes me sad.

Restaurant very poor value. Main course of lamb quite expensive, and starvation-sized portion. Noise from loud talking on grounds went well past midnight.