Four Seasons Astir Palace Hotel Athens

It’s been three days since we came back from our 4 days trip to Four seasons Astir Palace Athens. I would like to share my experience and impressions of the hotel and its service not to give negative feedback but to focus on the lack of responsibility of the hotel staff regarding the situation I had! First of all we had paid for two connecting rooms with sea view but the ones we had when we arrived were on the lowest floor, very distant from the main partn, with view of trees infront of us. We asked for new accommodation. afterwards we were accommodated on different floors very far from each other! We hadn’t been compensated for that but it’s not the reason I wrote that review. The real disappointment came on 1st of January, when i had treatment in the spa and forgot my jewelry in the pocket of the gown ai was wearing! I simply attached photos of my conversation with the staff of the hotel to emphasize the reaction and attitude they had and how they neglected my situation! The most offensive for me was the irresponsible behavior and stress they caused me!

Pros: +Spectacular location overlooking the Saronic Gulf +multiple beaches, pools and sun bathing decks, which allowed for a nice change of scenery when staying multiple days +Best tennis hotel facility I’ve seen with multiple courts with a wonderful pro +Pelagos (one Michelin star) had an exceptional tasting menu and wine pairing +Avra cocktails were unique and space was neat Cons: -Poolside service didn’t reach Four Seasons level -Morning view from balcony included previous night’s plates and food from restaurant below -Had to ask the front desk to remove coffee cups near elevator that had been there for an entire day/night

A formal complaint was submitted regarding poor service at one of the restaurants in this hotel; however, no action was taken, and I was completely ignored.

We were visiting Athens for a meeting that we decided to turn into a couples trip. While this hotel is a ways out of the downtown of Athens (an hour during high traffic time) it is well worth it. The facilities are amazing and the rooms are so comfortable. It is on the beach with access to surfing, swimming, and all things water related. There is an amazing spa, tremendous food scene, and the taxi system is easily accessed with the FreeNow app. If we go back to Athens we will definitely stay here again.

Beautiful hotel, amazing service. A huge thank you to the concierge team who went out of their way on a Sunday afternoon to find the things I needed and bring them from Athens. Impecable service