Thompson Austin

From the very beginning, I was underwhelmed.. I guess I was expecting to see something like the Thompson in Dallas. But I guess the hotel reflects the city it is in. Building seemed a little old. I booked using my AMEX benefits, and although Thompson Dallas was able to combine 2 back to back reservations and give me $200 credit ($100 for each reservation), Thompson Austin only gave me $100 claiming it was combined to 1 reservation. The room was small. Lady at the front desk told me I was 'upgraded to a higher floor'.. not really sure how it's an upgrade if the room is the same as one in a lower floor and the view isn't any better either. The worst part of the experience was the shower. As you can see in the video the pressure on the rain shower head was low. I let the concierge desk know, and I was told they would send an engineer to look at it while we were out of the room. The pressure was the same when we got back, and no one followed up with me regarding the issue. While the pictures make the place look upscale and modern, as I mentioned earlier, the experience was definitely not "upscale". I must say any staff I interacted with were nice, courteous, always responding with a smile and looking to help.

Valet was super easy, convenient and fast. Pulled up and Morgan helped me right away, then even remembered my name when I walked out

This is the best valet service we ever had! Helped us plug in to charge our Cybertruck, put water in the car when pulling up, great patience with kids and dogs!

Great location, and the room was nice/clean. Service was great. But it can be noise from street or hallway (late-night outing people)

Best hotel gym EVER! Full array of leg machines, smith machine, rack, barbells, dumbbells, cable machine, lat pulldown/row, stairmaster and other cardio equipment. Plenty of space. The hotel room, food and service were also excellent.