The Ritz-Carlton, Bali

A true 5 star resort, the staff are so professional, genuinely kind and considerate all the time. We stayed in a lagoon access room and the only fault was there were a few mosquitos on the balcony. Note the resort does spray for these and you are provided mosquito spray and coils so it’s not too big a deal. I’m just searching for constructive things to say as everything was perfect. There is a hydro pool with 5 stations which is a lovely experience. Considering Ayana’s is quite costly, it is worth staying here and using it for free. The main pool is large and there was never a problem getting somewhere to sit and relax. People are respectful in the lagoon rooms and they don’t swim out the front of your room which was appreciated. We enjoyed the food in the restaurants, room service etc everything was delicious. Again the staff are very well trained and go above and beyond to ensure your holiday is magnificent. We will definitely be staying again.

Dear Ritz-Carlton Bali Team, I had the pleasure of staying at The Ritz-Carlton Bali on the last day of my trip to Bali, and I wanted to take a moment to express my heartfelt gratitude. From the moment we arrived, we were impressed by the warmth and professionalism of your staff. Everyone we encountered greeted us with smiles and genuine hospitality, making our stay truly memorable. During check-in, we were welcomed by INDAH, whose bright smile immediately made us feel at home. At check-out, seeing us, she came over right away, which was such a delightful gesture. We also deeply appreciate the support of your Japanese-speaking staff, WENTEN and GENTA, who kindly assisted us whenever communication in English was difficult. It was reassuring to know that we could always find them for guidance. I would also like to mention ARI, whose cheerful and friendly presence brought us great comfort, even during small mishaps, such as being momentarily forgotten at the lounge check-in. We were surprised to learn that he is a young intern, yet his calm, professional, and sparklingly enthusiastic manner was truly impressive. His exceptional service gives us every confidence that he will become an outstanding hotelier in the future. We are also grateful for the room upgrade and the late check-out, which allowed us to enjoy a relaxed and comfortable stay despite the rainy season. We will definitely choose The Ritz-Carlton Bali again on our next visit to the island. Thank you once again to INDAH, WENTEN, GENTA, ARI, and all the staff for providing such an exceptional experience.

During my stay, I encountered an unexpected incident that initially left me quite upset and put a shadow over the start of my trip. However, the three staff members completely transformed my experience. Dylan was extremely patient, carefully listening to my concerns and taking detailed notes, making me feel truly heard and cared for. Ivan efficiently coordinated the resolution, ensuring the entire process went smoothly and without stress. And I Kadek Agus Susanto left the strongest impression on me — he was not only professional and smart but also incredibly thoughtful. He successfully resolved the issue and arranged additional follow-up services, making sure the rest of my stay was completely worry-free. His attentiveness and dedication made me feel at ease and gave me a real sense of the Ritz-Carlton management’s professionalism and sincerity when handling unexpected situations. Thanks to their efforts, I was able to move past the initial disappointment and enjoy a truly perfect and memorable stay. This experience also left me with an excellent impression of Indonesia — the people here are friendly, genuine, and kind, and the Ritz-Carlton team perfectly reflects these wonderful qualities. I am sincerely grateful to Dylan, Ivan, and especially I Kadek Agus Susanto. You all made my stay vibrant and memorable, and showed me what true, heartfelt hospitality really means!

We had an unforgettable stay at The Ritz-Carlton Bali.Zahra made our experience truly special her bright smile and warm hospitality always made us feel welcome. She even prepared a lovely special gift and the sweetest handwritten note for us, which deeply touched our hearts and made our trip even more memorable. Thank you so much, Zahra! 💕 All the other staff members were also wonderful, and we were really impressed by the exceptional Ritz-Carlton hospitality. Our room was upgraded and the meals were delicious. We sincerely appreciate everything and we would absolutely love to return again in the future. Highly recommended! ✨🌺

This is our second time to visit Ritz Carlton bali resort and we totally enjoyed our time here. The services have been great as before, and I really appreciate all the nice birthday gifts and cakes. I got 2 birthday surprises during my lunch and dinner at different restaurants, feeling so pampered. Also special kudos to the hotel duty manager (sorry I didn’t note down the name ) and jojo for the speedy service recovery. Really appreciate that.