The Ritz-Carlton, Bali

Title: Exceptional Service and Unforgettable Anniversary Memories at The Ritz-Carlton Bali ⭐️⭐️⭐️⭐️⭐️ We had the most incredible six-night stay at The Ritz-Carlton, Bali, for our 26th wedding anniversary, and from beginning to end, we truly felt like royalty. When we arrived, we were completely overwhelmed by the beautiful anniversary room setup organised for us by our housekeepers. The room was filled with balloons, rose petals, gorgeous gifts and keepsakes, and handwritten notes. It was absolutely breathtaking and such a thoughtful, personal surprise that we will never forget. The entire resort is stunning, the meals were exceptional, the cocktails were divine, and every restaurant on site was absolutely delicious. The service throughout the resort was consistently impeccable, with staff always assisting us so warmly and attentively. Even Head and Sous Chefs Ayu and Adi came to greet us personally while we were dining, which made the experience feel incredibly special. I especially want to mention Widya and Diantari, who made our mornings so memorable with their warmth, kindness, and beautiful energy. They always made us feel genuinely cared for and welcomed each day. Our final night dinner at Bejana was another unforgettable experience. The personalised service from Dwi was so attentive, and once again, we were surprised with beautiful handwritten anniversary messages and thoughtful gifts that made the evening feel truly magical. Thank you to everyone at The Ritz-Carlton Bali for creating memories we will treasure forever. This was more than just a holiday — it was an experience filled with warmth, love, beauty, and genuine care.

We recently spent three wonderful nights at The Ritz-Carlton and would like to extend our heartfelt thanks to the exceptional butler team, especially Kenji, Jojo, and Bhaskara. Their professionalism, attention to detail, and genuine hospitality made our stay truly memorable. They went above and beyond to ensure that every aspect of our experience was comfortable and enjoyable. Thank you for your outstanding service and for making our stay so special. We look forward to returning in the future.

This is my second visit to Bali. I had been on a work trip in Singapore and decided to stop in Bali before heading on to a conference, and I’m very glad I did. The resort itself is expansive and impressive, with a wide range of room and villa types spread across a beautifully landscaped property. The scale of the resort, the ocean views, and the overall setting still make a strong impression. The current Ritz-Carlton Bali opened in early 2015, and the property still feels ambitious in both layout and design. I will say the arrival experience was somewhat mixed at first, as the original room had not yet been refreshed and presented a few issues. That said, what matters just as much is how a property responds, and in that respect the hotel’s senior leadership was sincere, thoughtful, and very hands-on. I especially want to recognize Director of Rooms Mr. Sukadana and GM Mr. Kondo, both of whom dedicated their personal time and attention to making things right. Their assistance felt genuine and made a real difference in the overall stay. Once settled, the experience became a very enjoyable one. The villa I was moved to was truly wonderful. It was spacious, peaceful, and beautifully laid out, with a long private pool in a lush tropical setting that honestly felt even more generous than my pool back home in California. The indoor and outdoor flow of the villa was especially well done, and it made the rest of the stay feel relaxing and restorative. Dining at The Beach Grill was also a highlight. The setting is beautiful, the seafood was fresh, and the service was attentive without being overdone. I would especially like to thank Chef Kajong and Restaurant Manager Putu, along with the entire restaurant team, for making the dining experience feel warm, polished, and memorable throughout. Overall, this ended up being another very strong stay at The Ritz-Carlton. What stayed with me most was not just the scale of the resort or the beauty of the villa, but the fact that the senior team took the time to step in personally and ensure the stay became an enjoyable and memorable one.

This resorts delivers without the razzmatazz of its massive newer neighbour the Apurva Kempinski where we recently stayed for five nights as well. As Bonvoy members with the Status of Lifetime Titanium Elite , our preference is generally Marriott brands in Bali and had another most enjoyable fourth stay in May. My motivation however for writing this review is to address the confusion online as to the status of the Club Lounge which is not to be confused with the Bar and lounge accessible by all guests. The actual former and small club lounge, which only seated 30 guests, is 100% definitely closed and has been since 2020. The facility is now only used for private events.

We had such a wonderful stay at The Ritz-Carlton, Bali, and we’ll never forget the smiles and warmth of everyone there. We were visiting to celebrate my parents’ 50th wedding anniversary, and the resort team truly treated us like family from the moment we set foot on the property. As a Bonvoy Platinum member booking through Amex FHR, I’ve stayed at many nice places, but the care we felt here was on another level. They moved my parents' suite into a breathtaking Sky Villa (Bonvoy nightly upgrade awards used) and arranged a two-bedroom lagoon-access suite for the rest of us so we could all be together in the same building. The true heart of our experience was our dedicated concierge/butler team, led by Kenji and his intern, Ariestya. Their attention to detail was incredible. A few days before our arrival, they asked me for a photo of my parents, and seeing it framed in their room, surrounded by beautiful decorations, was truly heartwarming. Even when things went wrong, the staff was there for us. My mother lost her earring my father had given her when they were young—a piece she’s cherished for decades. The housekeeping team searched tirelessly until they found it the next day. My mom was so relieved and grateful for their kindness and diligence. On our final day, Kenji and Ariestya surprised us one last time with thoughtful parting gifts for the entire family, including adorable wooden toy cars for my nephews. These personal touches turned a luxury vacation into a deeply moving family memory. You guys made our trip so much more than just a vacation; you have gifted us a family memory we will cherish forever. Thank you to the entire team for your incredible hospitality (once again, special shout-out for Kenji and Ariestya!). We can’t wait to see you again.