W Bali, Seminyak

Our recent stay at W Bali – Seminyak was a wonderful return to a place we first visited 12 years ago. While some of the facilities have naturally dated a little over time, it is still a great hotel that continues to deliver a memorable experience. We spent 7 days in a villa, most of which were happily passed by the pool, reading, relaxing and switching off. What really makes this hotel stand out is the staff. The pool attendants, Putu, Oka, Bintang Agus, Dewa and Yoga, were exceptional. They seem to have found that perfect balance in service, remembering your routine, not hovering or interrupting, but always there when you need them. The casual chats each day were easy and genuine, and added a lot to the experience. On our last day they all came to say goodbye with our favourite drinks (Bintang and Mojito), along with a sun care pack to thank us for staying, which was a really nice touch and sums up the level of care they show. They go well beyond what you would expect and genuinely make your stay feel personal. Each time we came back to the villa it was spotless and thoughtfully set up. The housekeeping team, Indra, Agus and Astina, clearly take a lot of pride in what they do. Little details stood out, like our bundle of charging cables being neatly tied and organised, and cleaning cloths left for my glasses. It did not go unnoticed and was very much appreciated. The hotel itself is still beautiful, but it is the people who make W Bali – Seminyak such a great place to stay. We would happily come back again.

Myself and my husband were walking the beach and decided to stop in for a cold drink, from the moment we stepped into W Bali it was nothing but great service! I reccomend 1000% stopping in. We were served by Dui who came to find out we are on our honeymoon. Moments later he came to us with a nice chocolate brownie with “happy honeymoon” written on it 🥰

We stayed for 5 nights, and everything was simply amazing. From the excellent staff service to the fantastic outlets, every moment was enjoyable. Woo Bar was definitely the highlight of our stay! we absolutely loved the atmosphere. We will definitely be coming back again!

Location is very good. Atmosphere is wonderful Rooms are super spacious Cleanliness is too good Service is excellent Amenities are also very good.

We have enjoyed our stay overall, but considering brand positioning of W and value for money - there is room for improvement. Our check-in experience was not great, as I have been kept on hold for 15 minutes due to small discrepancy with our booking. It could have been look into after by informing me later simply. In-room dining, lack of consistency with standard. Sometimes colleague confirm how long order will take and repeating items, and sometimes nothing at all. Food and Beverage experience in outlets, sometimes we had to repeat what we have asked for. It can be frustrating when you staying at brand like W and paying higher price than other hotels in the region. When I have raised my concerns to management team, everything was fixed and team have been more cautious which I appreciate all efforts for that.