Four Seasons Hotel Bangkok at Chao Phraya River

I am writing this to express my deep disappointment with the service at Four Seasons. For a hotel ranked among the best in the world, the behavior of the ground staff is completely unacceptable and frankly, insulting. The Incident: I arrived with three friends in an Alphard around 4:00 PM on January 31, 2026. While two of my friends went inside to inquire about rooms and a tour, my other friend and I waited in the car. We parked at the corner of the parking area—not in front of the main entrance—and the parking lot was virtually empty. Despite this, a doorman approached us three separate times within 30 minutes, telling us we could not park and he accuse us we parked for 1 hour already. On the final occasion, he rudely claimed we had been there for an hour and told us to get out of the parking area. The Comparison: I frequently stay at top-tier properties like Capella and Sindhorn Kempinski, where the service is always impeccable and the staff are welcoming. At those hotels, they understand hospitality. Here, I was treated with zero respect despite being in a luxury vehicle and intending to book rooms. The Response: When we went to the reception to complain, the doorman doubled down, claiming a "15-minute rule" for parking. The most insulting part was the staff's attitude when we asked for the Duty Manager; one staff member simply said, “Ok, fine,” with total indifference. While the Duty Manager eventually apologized for her staff’s actions, the initial experience was so bitter that it ruined the visit. If you want to be treated like a valued guest, go to Capella or Kempinski instead. The Four Seasons front-of-house staff clearly need a lesson in basic hospitality.

Sat 31 January 2026 The start of our stay was ruined by an unpleasant encounter at the parking lot. We had just arrived and were checking in for 15 minutes, but the staff told us we had been there for an hour and tried to force our car to move. This was a blatant lie and felt very unwelcoming. For a hotel of this caliber, I expected much better integrity and hospitality. It’s a shame that the first impression was based on such a negative experience.

I am writing this to warn others about this hotel’s complete lack of social responsibility. Their recent event was a nightmare for the entire neighborhood. The noise disturbance began with loud music blasting since the afternoon, which escalated throughout the evening. By 9:00 PM, they capped it off with an excessively long and violent firework display. The impact was massive—the explosions were so loud they could be heard and felt 2 kilometers away, causing widespread panic in surrounding condominiums. Elderly residents and young children were severely distressed and startled in their own homes. When confronted, the management showed zero accountability, dismissively blaming a private wedding event. As the venue owner, you are responsible for the actions permitted on your grounds. Blasting music for half a day and ending with a disruptive firework show in a residential area is unacceptable. This establishment has proven to be a terrible neighbor. If you care about supporting businesses that operate ethically and respect the local community, please reconsider staying here.

From the moment we arrived our stay at Four Seasons Bangkok was outstanding. I would first like to extend a sincere thank you to Guest experience Manager, Killian who is a real asset to the Four Seasons brand. Following a smooth airport experience organised by the hotel, we were met promptly upon arrival and transferred their Mercedes chauffeur service. The entire process was seamless and set the tone for our stay. Upon arrival at the hotel Kieran and the team personally welcomed us at the entrance and we were escorted directly to our room. A special thank you to Lubosh for upgrading us to a beautiful river-facing suite — it was spectacular. We have stayed in many exceptional hotels but the warmth, interior design, and homely atmosphere of the suite were truly impressive. A member of the team kindly showed us around the room and took time to explain the hotel’s amenities and dining options in detail. The hotel’s interior is stunning, with high ceilings, beautiful artwork and tranquil water features throughout the property. The landscaped gardens are immaculately maintained and add to the calm and luxurious atmosphere. At the pool, Nu and Jack provided consistently excellent service throughout our stay. They were attentive, polite and proactive, regularly offering cold water and ensuring we were comfortable including thoughtfully providing mosquito spray when needed. As expected with a riverside garden-style property, there were some mosquitoes around the pool and occasionally in the room. However housekeeping responded promptly by spraying the room and providing additional mosquito repellent, which was very much appreciated and handled professionally. Breakfast each morning was fresh and enjoyable, with pleasant and attentive staff. While the coffee service was occasionally a little slow, it did not detract from the overall experience. We made regular use of the spa and I had a massage with Honey who was wonderful — warm, professional and highly skilled. The spa facilities are outstanding, immaculate and very well managed. All spa staff were welcoming and helpful. BKK Social Bar was another highlight. A big thank you to Gotchi and the entire bar team and hostess. The mixologists were friendly, engaging and clearly very talented — they make an excellent lychee martini. The bar itself is beautifully designed with low lighting and a very stylish atmosphere. One of the most impressive aspects of our stay was the personal touch. Throughout the hotel, staff addresses you by name, which demonstrates a high level of professionalism and genuine care for guests. For dinner my favourite restaurant was the Thai restaurant on the river at Capella. Tohkhoo provided impeccable service — friendly, attentive and intuitive. When he noticed I was itching, mosquito spray was brought to the table without me even needing to ask, which was a perfect example of the thoughtful service we experienced throughout our stay, this similar situation happened at breakfast and they done the same. Housekeeping was also exceptional. Although we rarely saw the team our room was immaculate every day. Thoughtful details such as personalised initials on items in the room, leather organisers for phone cables and placing our sunglasses on a microfibre cloth were all greatly appreciated. It is easy to see why this hotel is recognised as one of the world’s top properties. It truly feels like a home away from home. We extended our stay by an additional four nights. While there was some preparation for a wedding during our stay, and some water areas were temporarily covered toward the end, this caused minimal disruption and did not significantly impact our experience. Thank you again to the entire team at Four Seasons Bangkok. This was a special stay, and we very much look forward to returning later this year.

Absolutely gorgeous property, amazing food, nice clean rooms, and the staff are all super friendly and very helpful. 10/10 would come back