Park Hyatt Bangkok

What a fantastic experience! We highly recommend The Park Hyatt, Bangkok, for special occasions or just to enjoy some luxurious time out.

Stayed three nights for a long weekend getaway from Hong Kong and was thoroughly impressed by the team’s attention to detail. At check-in, Top and Bowie handled everything with warmth and professionalism. As a Globalist, I always appreciate suite upgrades when available, but what really matters is how the news is delivered when they’re not. Top explained the situation perfectly and still made sure I had one of the best available rooms. Later, Bowie went above and beyond by rechecking availability and securing a suite for my last two nights — even though I was already satisfied. She also shared a great local dinner recommendation, which turned out to be spot-on. Housekeeping deserves mention too — they noticed my laptop setup and thoughtfully added a mousepad. Small touches like that make a big difference. Park Hyatt Bangkok continues to set the bar for genuine, detail-oriented service.

Worst experience ever at a Park Hyatt. Staff are rigid and don't have the warm hospitality you would expect from a premium brand hotel. However, the property was well maintained with a great breakfast. To those who are fine dealing with an AI robot staff missing a human factor, it is a nicely well-managed property. The F&B was good as well. The location is conveniently located attached to the Central Embassy Mall.

This is a World-class hotel in a fabulous location. One could conceivably stay there and not leave, as the shopping at the attached Central Embassy has not only the best Brands for shopping, but some of Bangkok's best street food sellers in the basement! And it's a two-minute, undercover walk to Phloen Chit BTS station for those who want to 'get amongst it'. The rooms and outlets in the hotel have a real uptown New York vibe... stylish yet homely. Spotlessly clean rooms and the discreet professional service staff make you feel like you're the only guest there. There is some noise from street level in the room, but the comfort of the beds and the blackout curtains did a good job at negating that negative point. The rooftop bar in the evening is fabulous, very breezy this time of year, and the F&B across the facility is first-rate. Strong recommendation!

rarely write reviews, but this experience deserves one. Here’s the story: I booked through my husband’s points and combined with a corp rate. At check-in, the reception was unfriendly and made me feel uncomfortable about the booking being under my husband’s name. Feeling pressured, I mentioned he would arrive later — but the truth is, he couldn’t travel with me in the end. Later, the hotel confirmed in writing: “Although the rate is for employees only, we will allow this time as special and offer it as a gesture.” That seemed clear, yet after my stay I was still charged the normal rate. I had to explain the same situation twice — first at check-in, then again after checkout. Even my husband, who wasn’t staying, had to step in just to get clarity. I respect hotel policies, but once something is confirmed in writing, it should be honored. What was meant as a kind gesture turned into quite a disaster of an experience — revealing how little the team understands genuine hospitality. Luxury means nothing without sincerity behind the smile.