The St. Regis Bangkok

After 15 years I stayed in this hotel I got the feeling that it was the end of the St Regis I knew. I started to feel bored and disappointed. Specially some new Marriott (Ritz Carlton) just opened next door. I was thinking and thinking so I decided to give them the last chance. Actually I think that it was the end of the old era and the beginning of a new one. The bar changed totally with new menu, a lot of events and fantastic cocktails runs by the talented Brian and his team. The food and menu improve a lot in all aspects. The service remains good with nice butlers and amazing concierge. Sometimes better wait a bit and trust 15 years of relationship and trusts. Congratulations St Regis Bangkok you remain the best in town !

Very poor experience throughout the stay, was charged erroneously at the start and had to argue to remove, rooms didn’t had requested amenities, no mention or recognition of platinum benefits, many other billing issues, front desk seems more interested in upsell, in general hotel doesn’t seem to be value for money or has service standards close to ST Regis brand, even after flagging issues no response, many better options available nearby, avoid

We stayed at the St. Regis during the Christmas and New Year’s period, a time when service standards and organization are especially important, given the increased occupancy and higher seasonal rates. Unfortunately, our overall experience did not meet the standards we would expect from a high-level five-star property. There were several issues with billing and accounting, including mixed-up charges and follow-up requests even after matters had already been clarified with hotel management. This created unnecessary stress and gave the impression of a lack of internal coordination. While staying with children, we felt uncomfortable on multiple occasions. The children were not particularly loud, yet we were repeatedly asked to keep them quiet, including during daytime hours. This made us feel unwelcome and was surprising in a hotel that positions itself as family-friendly. Pool staff interactions were also less welcoming than expected, and overall service felt inconsistent, especially considering the festive holiday period. We travel frequently and regularly stay in top-tier hotels. While some individual staff members tried to be helpful, the overall organization and guest handling during the busy Christmas and New Year season clearly need improvement. We hope management takes this feedback constructively and uses it to improve internal processes and guest experience during peak holiday periods.

Atmosphere is serene and clean. Lovely views from the top floors. Pleasantly surprised by a fantastic new years lunch buffet with fantastic staff & a superb selection. Special note to Ms.Mew at Viu restaurant; thank you!!

Nice to see that the hotel reflect the quality and standards that one would expect with a St. Regis. We spent 4 nights in two rooms. Ambassador elite benefits were respected. I tried to use Suite Night Upgrades but they were not accepted. I found it odd that the hotel emailed me for a paid upgrade option but would not take a suite upgrade. Other than that, everything was excellent - breakfast, bar, cocktails, restaurant options, concierge, and bell staff were all top notch. We had lunch at the Mandarin Hotel by the river (which o recommend), and I was happy that we chose the St Regis. Keep up the great work!! Thank you!