The St. Regis Bangkok

We have been staying at this hotel every time we visit Bangkok for many years. Our repeated stays have been the results of the hotel's good location and great service provided by the staff. However, our stay and experience this time left us with disappointments. It appears that this hotel has experienced a turnover of management and staff in many functional areas that the "personal-touch" service has been lost. Our experience this time found many things to be impersonal and "mechanical", as well as a systemic breakdown with the hotel's room assignment. We still love the delicious food and great service being provided by the dining staff. Hope this hotel will change for the better.

I would like to share my recent experience, as it was unfortunately far below the luxury standards expected, especially from the brand. Upon arrival around 6 PM, during check-in, the agent requested a deposit. We informed her that we preferred to pay On spot and don’t post anything on the room. Her response was, “Sorry, this is not allowed, but since it’s your first visit I will allow it.” The way she said this felt rude and not professional. She asked whether we were celebrating any occasion. My husband mentioned that we were on this trip to celebrate my birthday (which had been two days earlier). Although she wished me a happy birthday, there was no further personalized gesture. There was no acknowledgment from the butler, no welcome card in the room, and no meaningful recognition of the occasion. We requested a nightly upgrade to a golf course view, which was confirmed, but the room was mainly a pool view with only a partial golf view; if it could not be provided, it would have been better to decline it, and although I had added a preference for a high-floor room in my profile, I was assigned to the 17th floor, which did not match my preference. Despite being Marriott elite members (Titanium and Platinum), we did not feel recognized or valued. We were not addressed by our first names, even though we had expressed this preference to the front office. Additionally, the farewell card left by the butler mentioned our last names instead of our preferred names. Regarding the room condition, the overall cleanliness and maintenance did not meet luxury standards. It would be advisable for the property to undergo renovation. Small details also reflected a lack of attention to guest preferences. For example, I had arranged the pillows aside according to my preference, but they were placed back on the bed upon returning to the room. During our two-night stay, there were welcome amenities, but no welcome card and no turndown service on either evening, despite turndown amenities being expected. Overall, it did not feel like a luxury hotel. I really like the brand, so this stay was very disappointing.

My recent stay at the St. Regis Bangkok was nothing short of spectacular. From the moment I arrived, the experience was defined by sophistication and warmth. • The Room: I was incredibly grateful for the upgrade to a suite. The accommodations were spacious, elegantly designed, and offered stunning views of the city skyline. It truly elevated the entire stay. • Location: You couldn't ask for a better spot. The hotel’s perfect location provides easy access to Bangkok's premier shopping and business districts, making logistics effortless. • Dining: The breakfast was excellent, featuring a vast selection of high-quality international and local dishes that made for the perfect start to every day. • Service: What really sets this property apart is the wonderful hospitality. The staff goes above and beyond to ensure every detail is handled with care and professionalism. I will certainly visit again in the future. Thank you to the entire team for a memorable stay!

Visiting the property for a business purpose, your staff turned the experience to a memorable one especially Mr. Tony. His professionalism was worth to mention, and also his team member, Im was such a polite gentleman.

The hotel is amazing. Overall services is outstanding ❤️ Thank you to Khun Sani Asst. Director of Rooms who helped us to went through the problems. ❤️ Thank you to Khun Elle and butler Team who always there for us 24 hours 🩷 Thank you for a very lovely morning talk and warm services at breakfast to Khun Mew 🧡 Totally 5 Stars ⭐️