SLS Barcelona

5* only based on visual effects… on welcome reception is taking 700€ as a deposit for a minibar, no one told us that before arrival. We asked for ice, charge was 5€, we asked for spoon (to take medication)- another 5€. We left the room leaving card behind, called reception from the hall it took them 15 minutes asking another managers how to solve the issue, eventually house keeping helped us. Everything seems to be a problem in this hotel, smallest query is too much to deal. From 5 stars hotel you would expect immaculate service, this one is very far from it. If you don’t want to be charged for air, ice, and spoons avoid.

I think my expectations were probably a bit too high for this one as it didn’t really live up to it. Nothing was really wow apart from the roof top pools, but even then they seemed to lack something There is definitely a lack of atmosphere within the hotel, no where of an evening to have a drink and relax, as the roof top bar shuts at 9pm. The only place is the reception bar which is t great. The food was good and the staff friendly, but at this moment in time it doesn’t live up to the sls brand.

Amazing experience, great hotel and knowledgeable and friendly team! Great food, stunning hotel and one of the best hotel bedrooms I've ever seen, can't wait to go back

A stunning new addition to the luxury hotel portfolio in Barcelona. This venue is situated by Port Forum and has beautifully appointed port facing bedrooms as well as some fine event space. Just loved the friendly team and staff and the really cool design of the hotel.

I have stayed in this hotel twice since it's opening in April in the second visit I had £1000 euros stolen from my room along with gummies eaten from the minibar... I wasn't even at the hotel gym for an hour still on hotel property... The manager had apologised and told me there was nothing they could do as the staff member who had been in my room had already left and was from a third party employment agency very upset so much inconvenience and grief caused nothing done about It... I noticed immidietly and informed reception even after I realised they aren't do as much as they can I asked for the general managers email which they refused to provide.... They didn't even offer me a bottle a of water to calm me down let alone get my money back... The service is more like a travelodge let alone a five star hotel they are a new facility and have a modern look but have no clue on how to treat guest and provide a experience worth remembering... For a more detailed review email me hassan_t123@hotmail.com