The Ritz-Carlton Beijing, Financial Street

I stayed at the Ritz-Carlton Beijing, Financial Street with my husband and toddler between the last week of June and early July 2025. The hotel is very well located near tourist attractions like the Forbidden City and Tiananmen Square. Although it’s a hotel frequented by business travelers, my family and I always felt very well taken care of. The rooms are spacious with ample space for luggage, and the bathroom is beautiful and equipped with everything needed for a comfortable stay. I loved that they provided a small robe and slippers for our toddler. I would like to specially thank Itziar Maroto, who helped us have a great experience during our entire stay in Beijing. When I told her which places we wanted to visit, she offered suggestions on how and when to visit them, making our itinerary much easier. She also recommended restaurants and types of food suitable for our toddler, as this was quite a challenge during our trip to China. She even helped us make a reservation, which was difficult for us to do on our own, due to the language barrier. She was always ready to assist with any questions or requests we had. I recommend booking with breakfast included, especially if traveling with children. The breakfast buffet offers a wide variety of options to suit all tastes, and the service was attentive and efficient, particularly from Chris Li, the restaurant manager, who was always mindful of our needs and suggested foods our toddler might enjoy. In summary, my stay at the Ritz-Carlton Beijing was a really great experience, and I recommend it to anyone who, like me, values excellent service and seeks a beautiful, comfortable, and peaceful place to stay.

This hotel was next to financial street mall and not far from forbidden city. The pool and gym on the basement were very impressive with a huge sized relaxed area and sauna room and jacuzzi pool. I received a room upgrade to a suite which was very comfortable and luxurious. Every staff was accommodating and helpful.

Excellent customer service at the restaurant and front desk. Very friendly staff. Ready to help with a smile. Good location. Near great restaurants. English speaking staff. There is a mall attached to hotel and a grocery store in the mall for any basic and local goods.

Ah, the Ritz-Carlton—where the price tag screams luxury, but the service whispers "Oops, did we forget you're a guest?"   Let’s start with the basics: simple words like “orange juice” are apparently rare vocabulary gems here, and asking for a latte feels like rolling the dice at a casino. Will it be a cappuccino today? Who knows!If chaos is your vibe, you' II feel right at home. But hey, if you' re Chinese, you might actually experience that elusive 5-star service! For the rest of us, it's 5-star prices without the service to match. Special mention to Sunny, among all their colleagues at the restaurant she was the only one who at least tried to give us a decent service.   Service? Well, let’s just say it’s more of a DIY project with a side of indifferent staff glued to their phones, Club Lounge, breakfast area, lobby, etc. And heaven forbid you have a problem—because, naturally, laughter is the best solution.   The check-in experience was especially memorable. You’d think they were running a race with how quickly they handed over the room key, without a single word of explanation. But let me take a moment to appreciate Sophie and Itziar. These two ladies are the only reason we felt like we were in a Ritz-Carlton at all. Sophie greeted us every morning with a genuine smile. Itziar gave us thoughtful advice that made our stay much more enjoyable, she was always ready to help, stepping in at check-out to ensure we left with at least one pleasant memory, please run into her if you need help setting up some Apps that will make your life in China easier. If only the rest of the staff could learn from them… Without Sophie and Itziar, this place would be a complete disaster.

Fantastic stay in Beijing with an excellent room. Staff arranged me a suite and it’s really a generous offer especially in this high demand season. The room is clean, nice, decent and next to the shopping centre. Very convenient. Special thanks to Vida TANG & Itziar for their great anniversary celebration arrangement. It’s really a remarkable and memorable. The management and staff are excellent, experienced and professional. Highly recommend.