The Ritz-Carlton Beijing, Financial Street

Our recent stay at The Ritz-Carlton Beijing, Financial Street was outstanding. We booked a Club Level room and from start to finish, the experience embodied everything we love about The Ritz-Carlton brand. Before our arrival, I was in contact with Itziar Maroto who took the time to learn about our trip. This was both our first visit to China and a special occasion. From the very first email, she was proactive, responsive, and thoughtful. When we arrived, we were welcomed to a beautifully decorated room complete with personalized gifts, handwritten notes, and even a custom Ritz-Carlton room key created just for us. Itziar’s care and thoughtfulness set the tone for our entire stay and exemplifies what makes The Ritz-Carlton so special. She even went out of her way to help us get gifts from the Beijing Country Club, arranging for them to be picked up and delivered directly to us. That level of service is rare, and it was deeply appreciated. She works with Yasmine who was also wonderful and they both helped to make our stay really unforgettable. The Club Lounge was another highlight. Candy is the manager but the entire team delivered impeccable hospitality throughout our stay. Every interaction was warm, gracious, and sincere. Language could occasionally be a small barrier but they handled it with ease and professionalism, using translation apps to ensure nothing was lost in communication. Candy, Fannie, and the rest of the ladies in the lounge were consistently attentive, kind, and committed to making every moment special. This stay reminded us exactly why we choose The Ritz-Carlton...because of people like Itziar, Yasmine, Candy, and the entire team went above and beyond to create not just a luxurious stay, but an unforgettable experience. They turned our first visit to China into something we will never forget.

I stayed at the Ritz-Carlton Beijing, Financial Street with my husband and toddler between the last week of June and early July 2025. The hotel is very well located near tourist attractions like the Forbidden City and Tiananmen Square. Although it’s a hotel frequented by business travelers, my family and I always felt very well taken care of. The rooms are spacious with ample space for luggage, and the bathroom is beautiful and equipped with everything needed for a comfortable stay. I loved that they provided a small robe and slippers for our toddler. I would like to specially thank Itziar Maroto, who helped us have a great experience during our entire stay in Beijing. When I told her which places we wanted to visit, she offered suggestions on how and when to visit them, making our itinerary much easier. She also recommended restaurants and types of food suitable for our toddler, as this was quite a challenge during our trip to China. She even helped us make a reservation, which was difficult for us to do on our own, due to the language barrier. She was always ready to assist with any questions or requests we had. I recommend booking with breakfast included, especially if traveling with children. The breakfast buffet offers a wide variety of options to suit all tastes, and the service was attentive and efficient, particularly from Chris Li, the restaurant manager, who was always mindful of our needs and suggested foods our toddler might enjoy. In summary, my stay at the Ritz-Carlton Beijing was a really great experience, and I recommend it to anyone who, like me, values excellent service and seeks a beautiful, comfortable, and peaceful place to stay.

This hotel was next to financial street mall and not far from forbidden city. The pool and gym on the basement were very impressive with a huge sized relaxed area and sauna room and jacuzzi pool. I received a room upgrade to a suite which was very comfortable and luxurious. Every staff was accommodating and helpful.

Excellent customer service at the restaurant and front desk. Very friendly staff. Ready to help with a smile. Good location. Near great restaurants. English speaking staff. There is a mall attached to hotel and a grocery store in the mall for any basic and local goods.

Ah, the Ritz-Carlton—where the price tag screams luxury, but the service whispers "Oops, did we forget you're a guest?"   Let’s start with the basics: simple words like “orange juice” are apparently rare vocabulary gems here, and asking for a latte feels like rolling the dice at a casino. Will it be a cappuccino today? Who knows!If chaos is your vibe, you' II feel right at home. But hey, if you' re Chinese, you might actually experience that elusive 5-star service! For the rest of us, it's 5-star prices without the service to match. Special mention to Sunny, among all their colleagues at the restaurant she was the only one who at least tried to give us a decent service.   Service? Well, let’s just say it’s more of a DIY project with a side of indifferent staff glued to their phones, Club Lounge, breakfast area, lobby, etc. And heaven forbid you have a problem—because, naturally, laughter is the best solution.   The check-in experience was especially memorable. You’d think they were running a race with how quickly they handed over the room key, without a single word of explanation. But let me take a moment to appreciate Sophie and Itziar. These two ladies are the only reason we felt like we were in a Ritz-Carlton at all. Sophie greeted us every morning with a genuine smile. Itziar gave us thoughtful advice that made our stay much more enjoyable, she was always ready to help, stepping in at check-out to ensure we left with at least one pleasant memory, please run into her if you need help setting up some Apps that will make your life in China easier. If only the rest of the staff could learn from them… Without Sophie and Itziar, this place would be a complete disaster.