The Ritz-Carlton Beijing, Financial Street

Hotel and staff are wonderful! Spent the day on a tour booked by our concierge to the Great Wall and the Forbidden City curated by David with Peony Tours and the driver Xu. Our guide David was extremely knowledgeable about the city of Beijing and both places we visited. If you’re looking for an excellent tour and a superb guide…look no further, we really enjoyed ourselves. Thanks to the Ritz for seamlessly handling the entire setup, you came through again!!

As other reviewers have written, the Ritz-Carlton Beijing Financial Street is badly in need of some capital spend, particularly to modernise the bedrooms, which are not remotely up to the standard of the top Ritz-Carltons. For those of us who spend quite a few days of the year in the hotel, they are dull and uninspiring. That said, and to give credit to the newish GM, certain things are looking up. With Fann and Itziar on the Front Desk/Guest Relations, the welcome experience is greatly improved. And Candy does a very good job in the Executive Lounge even if there, and all over the hotel, the number of English speaking staff is too low. The food and drink offer in the Executive Lounge has been tweaked for the better (eg with a cocktail on offer each evening). And, contrary to other reviews, I have no particular complaints about the bathrooms. Indeed, there are small things that are excellent - eg the complimentary shaving foam and razor are a lot better than in many hotels. So, there is a long way to go for the hotel to be a top grade Ritz-Carlton but thank you to the team for the improvements in the past nine months. And I hope the owner of the property can finally be persuaded to make the necessary investment.

We got a chance to visit the same hotel six years after we had our wedding here. The ladies and gentlemen at RC Beijing Financial Street delivered another memorable experience to my family. Itziar and team demonstrated top customer obsession with heartwarming room decorations and a special touch to our new family member (our 3-yr-old daughter’s first visit to this hotel). Although we waited one hour for our room, it was totally worth it when we saw the room preparation. Hotel itself can look dated but the service and top notch hospitality never fades away at RC Beijing Financial Street. We will come back again.

There were a few hiccups and an uncomfortable employee experience. And, as an American, the thermostat/lack of AC was a real bummer. The entrance + check-in process started off with that top of the top level Ritz service. I stayed in a double room. The interior of the room is dated, but the finishes are done so well that you don't really notice. I also loved the Diptyque toiletries. Uncomfortable employee experience: 15 minutes after I checked in and entered into my room to start getting settled and ready to take a shower, there were knocks on my door. I didn't answer because I was in the middle of doing something and figured they would knock again if it wasn't a mistake. To my surprise, a male Ritz employee used his key to open the door to my room (???). This was a very uncomfortable experience for me as a female traveler alone in my room. If he had done this literally 5 minutes later I would've been in the shower and had my privacy violated. He ended up asking if I needed anything, like laundry. I don't think hotel staff using their keys to open your door 15 minutes after you checked in is acceptable for non-emergencies. He could've left a note or called instead if he didn't hear an answer. Thermostat: it was a hotter couple of days in the Beijing winter during my stay. The hotel accommodated my initial request for a high floor, but it ended up being really, really hot because the room was facing south and getting a lot of sun. The thermostat situation was not good. I turned it down super low and it never really cooled down the room, even in the evening. The hotel nicely switched me to a room facing north, which was much better. It would've not been great if the hotel was fully booked and that wasn't possible. I asked a hotel employee about this after and they said it was because they already turned on the heating system of the hotel and that the hotel uses "natural" heating and cooling. Not sure what that means. Food: I had room service breakfast one day of seafood congee and fruit. The presentation was beautiful. The congee, though, just seemed like a couple pieces of random chopped seafood thrown in. Fruit platter was excellent. I also dined at the restaurant downstairs and had an excellent club sandwich and fantastic service by both the dining host and wait staff. Honestly, the only good parts of my stay were (most of) the incredibly helpful staff that deserve to be acknowledged and the great finishes in the room, but the above experiences soured me on this particular Ritz.

I had the chance to stay at RC Beijing FD. I could not make a better choice. The staff has been so friendly prior, during my arrival and even after. Mrs. Itiziar from Spain giving by email and in person and Salem welcome, as well as Head Concierge Allen and Jeremy helping me to get tickets for the Fonidden city and other suggestions Besides I would like to thank Fanna, Zola and Allen at the front desk as well as Shiraz who offered me to have a personalized room key with my name, and Andy they were so gentle. Also I do not want to forget Sid a tall bell boy who assisted me to get to the Temple of heaven and also we ha d a chat about some wooden bracelet. Sometimes we do not have to forget that we are guest but those people working in the hospitality they do their best even though there is sometimes language barriers. As long you smile you can always a winner and as long as guest we act with gentle attitude. I would say that Chine is a great country to discover 谢谢