The Ritz-Carlton, Beijing

I stayed at The Ritz Carlton Beijing for two nights on a business trip. The arrival was a great start. Melissa, Tina and Amily welcomed me right away and helped me to the room after a quick check in. The suite was comfortable, easy to use and had a beautiful view of the city. I spent some time in the Executive Lounge and enjoyed a quiet afternoon tea. Nicole was very helpful and made the experience positive. The fitness centre had everything I needed. The service there was excellent and I could focus on a good workout. Breakfast at the buffet restaurant was another highlight. Leander took good care of me and made the start of the day very easy. Daisy and Ranky handled my checkout early in the morning. They made it smooth and even prepared a small breakfast I could take with me on the way to the airport. Overall, it was a pleasant stay and I felt looked after by the team throughout the visit. I could see the influence of General Manager Alfonso in how the place runs. I look forward to coming back!

We stayed here with a large group from our Viking cruise. This is a top-tier hotel with excellent service, amenities, and all you would expect from a Ritz-Carlton. Our room was beautiful with a well-appointed bathroom and water bottles included. Our group had the buffet breakfast and dinner included, and my husband enjoyed the wide array of different cuisines offered, including both Chinese and Western dishes, and an extensive seafood bar. I have celiac disease, and I notified them in advance of my dietary requirements. After some initial confusion, the chef spoke with me directly and then arranged for safe food for me during my stay, as well as generous food for me to take for lunch (since I cannot eat local food with celiac disease). Overall, excellent hotel with outstanding service.

I have stayed at the ritz calrton over ten times already and everytime it has been a wonderful experience with the nicely decorated rooms and attentive and efficient service. This time I decided to have dinner at their executive lounge. Whilst grabbing food off the extensive buffet, I accidentally used the same serving spoon to pick up both a beef based dish and a mutton based dish. Coincidentally the chef was standing next to me at the time and he very apologetically reminded me that I should not use the same utensils to pick up a beef based and lamb based food at the same time as some people have religious reasons and may not consume one of them. I apologized for my mistake but he was very apologetic about having to point out my error in which he was completely in the right. Very impressed with the chefs professionalism and knowledge of international customs. Little actions like these goes to show the rigorous training and standards that the staff go through and you know you will be well looked after staying at this hotel

We were here for a special culinary journey tailor made for our guests. The hotel was excellent with providing support in advance of our event that took in three different locations around the hotel. Messages were deal with promptly and professionally. A big shout out to Victor Wang and Jun Ming. On the night of the event, Chef Billy and his team did a fabulous job presenting dishes of high quality and visual appeal. The Sea bass in particular was beautiful. I also want to mention the Executive Pastry Chef, Shakira, whose tiramisu was so unique. Lastly, the ladies and gentlemen serving our dishes and drinks really took service up a notch. Thank you to everyone.

I visited the hotel from 11-Sep to 13 Sep for 2 days. I requested club lounge access for 1 day as I expect the high standard hospitality for Ritz-Carlton Club Lounge even though it requires extra 446 RMB. I have enjoyed Ritz-Carlton in Tokyo, Fukuoka, and Singapore before. Room and breakfast was good quality. However the club lounge was definitely not recommended. Wine there was only 1 option for red and white both are from Chile. Champagne was not available and even sparkline wine was hidden. Meal quality was less than the lounge of other Marriott group hotels. I stayed at JW Marriott Beijing for 3 days before this stay, and the quality of lounge was just same. Well, JW Marriott BJ had sparkline wine there. And free access with platinum member ship. I know this can not be compared with the member ship, but this club lounge access was not worth to pay any money. Apart from dinner time, morning and lunch meal presentation was also not good quality. I should have stayed this hotel without knowing this low quality lounge... I would recommend stay but without club lounge.