I had an extremely bad stay. I have just finished talking to Amex. I saw that I had been charged a second time by the hotel. This is the second time I had to contact Amex. the first one was because I was clearly told that the $100 credit I was given was for food. However, they failed to mention that it doesn't apply for room service. I did also eat in Aroma. I booked it days in advance. The day before I went to the counter to let them know I was vegetarian. They told me not to have the buffet, and that the next day the chef would prepare something special for me. I was excited. I was eventually given spinach, boiled rice, tofu, and potato shreds. This extremely cheap, run of the mill food was about the same price as an all you can eat buffet of steak and seafood in the same restaurant. I then went back to my room to see that the cleaners had thrown away my contact lense case! I had to go to the desk to complain at 9:30pm. Her suggestion? That I go out and buy a replacement! Unbelievable. I told her that I already had one, but their staff had thrown it away. They did solve this very quickly, which was great. Half an hour later someone came to my room with a replacement. That was great, solving a problem with great service... they could have not done the problem in the first place. The room was gorgeous, and the room service is good. However, they do NOT care for vegetarians, and while the staff were all kind and tried their best, they didn't seem trained well. I was there when it was full, so I appreciated they were all working at maximum capacity. The "highlights": -They threw away my contact lense case, then told me I'd have to buy another one at 9:30pm -Gave me a tremendously overpriced, sensationally underwhelming meal -Charged me for the other meal after telling me it was included -Accidentally double charged me for my room They achieved this in only 2 nights. Credit where credit is due, their breakfast is fantastic.

I visited the hotel for their Sunday brunch housed in their Aroma restaurant. Really good service from the booking stage thanks to Jessica - it is often a challenge for non-Chinese speakers to book restaurant telephonically, but Jessica was great! Service continued during brunch thanks to several staff who ensured that guests were looked after - Jo, Justin and Pizza all did their part to support the amazing work done by Chef Him Chong and his culinary team.Variety backed up by quality of ingredients, with Norwegian salmon, Australian lobster and South African oysters proved to be some of my favourites on the day. Furthermore, clown and magician for kids as well as a musical duo ensured that no one was bored. Finally, a fabulous drinks package highlighted by Perrier-Jouet bubbly, wine and a gin and tonic station meant that I will be back!

I had a reservation at the Ritz Carlton, Beijing for two nights, this has been my go to property in Beijing for many years, it's quite nice, relatively boutique service level is generally good, at least by Chinese standards. Checked in on Tuesday afternoon, arriving at reception, I was told that my rate did not include breakfast. I told them I was a Marriott Bonvoy ambassador, and they said they could not see that in their system. Anyway, the rate did not include breakfast and they wanted to upsell me on a breakfast rate for the accommodation. I've probably stayed over 40 nights at this hotel over the past couple of years, remember that's during Covid when hotel occupancy in China was less than 10%. Anyway, I said no thank you, and then they very quickly decided to offer me a free upgrade and free breakfast, a little bit typical Chinese style. I went to the JW Marriott next-door. Please note that this hotel does not honor or respect your Bonvoy elite membership and so you should choose another property. Good luck in navigating the extremely high-level customer service to be found at Beijing hotel properties.

Anyone who likes classic style would definitely enjoy staying at Ritz Carlton Beijing. It is a beautiful hotel and not very big size, therefore quieter and more comfortable. The customer service starting from the doorman to the manager are exceptional. My husband and I stayed for four nights at Ritz Carlton and felt so much love and care from the staffs there. My heartfelt thanks to Will Hu at Club Lounge who helped me to sort out the express delivery of my husband’s two pair of scissors which were left behind at Shanghai Railway Station. Without Will’s voluntary help, I wouldn’t know how to pay the courier YT and to translate Ritz Carlton Beijing address into Chinese correctly. Will is very genuine, enthusiastic and always ready to go above and beyond to provide the best service to his customers and so is Steven Wang who is the Club Lounge manager. A big thank to Steven for getting the Ritz Carlton Beijing couple lions for me and his quick response in sorting out a bill issue for me. I am so pleased to own the two Ritz lions which were originally displayed in the hotel lobby with Stephen’s help to buy them. Stephen is very proficient, professional and helpful. I would also like to compliment on Sky Wang who works at the concierge for his excellent service and proficiency too. He always provides detail information on my queries and is ready to assist. Besides Will, Stephen and Sky, my compliments also go to Coco, Faye and Jason who all work hard to provide a good service. Furthermore, one day while I was having afternoon tea in the Club Lounge, I met Mr. Alfonso Orona who is the General Manager. We had a brief chat and it was impressive that Mr. Orona was very sincere, friendly and chatty. Thanks to all the staffs who go above and beyond to let me experience such a personalised service. Highly appreciated. A sweet memorable stay for us.

Writing this review while sitting in their hotel room Pro: location is great Service is nice, staff is friendly. The front desk upgraded my room. Allowed late check-out, which is thoughtful. Con: Doorman service is almost none. You can see them but there’s no service. Left a note when I booked the room saying need them to decorate the room a bit for occasions, no one prepared the room. Or asked me if I still need to prepare the room ( after upgrade). Room is way too outdated Room is not so clean, some places even dirty. Beddings not clean, called to get it replaced. Waited for around 30 mins. Allot dirt around socket. Not going to stay here again. Don’t think it’s up-to a 5 star hotel standard, especially not for Ritz- Carlton