Rosewood Beijing

Had a lunch at The House of Dynasties and were charged RMB ¥336 for 2 bottles of sparkling mineral water without prior notice nor explanation. Such service behaviour is absolutely ridiculous and unacceptable in a reputable five-star hotel - Charging a EUR €3-4 worth sparkling water at EUR €20. If this were communicated upfront without notice.

I had a very pleasant stay at Rosewood Beijing. The overall experience was excellent, with elegant surroundings, a comfortable room, and attentive service throughout my stay. I was especially impressed by the hotel’s strong attention to environmental protection and sustainability. It is clear that the hotel places real value on being environmentally conscious, which made the experience even more meaningful and appreciated. I would also like to especially recognize the lounge team, particularly Vincent, Joyce, and Jennifer. Their service was outstanding. They were warm, professional, and incredibly helpful throughout my stay. They offered thoughtful assistance on many occasions and made me feel genuinely welcomed and well taken care of. Their kindness, efficiency, and attention to detail made a strong impression and truly elevated the overall experience.

I had a very disappointing experience at the Bistrot Bar in Beijing Rosewood. The level of service I received was unacceptable and clearly influenced by prejudice. I was dressed simply and casually, and it was obvious that the staff judged me based on my appearance rather than treating me as a valued guest. Throughout my time there, the staff—especially a very short female server, around 140 cm tall—completely ignored me while being overly attentive to other guests who appeared more affluent. She was rude, arrogant, and made no effort to provide service or even acknowledge my presence. This kind of behavior is not what you expect from a hotel of this caliber. It reflects extremely poor management and a lack of basic training in hospitality and respect for all guests, regardless of how they look or what they wear. I would not recommend this bar or the Beijing Rosewood to anyone who values genuine service and respect. A truly shameful experience.

Overall poor experience for the money — there are much better hotels in Beijing - go elsewhere We were traveling with 2 kids Our rate included an upgrade if available. We asked for more space — the hotel “upgraded” us to a smaller room The rooms are showing their age. Cabinets were chipped. Tiles are missing from the pool floor. In room dining food was mediocre and expensive At checkout, the (very rude) assistant front service manager Cloe Yan insisted: - our “hotel credit” did not apply to in-room dining, only to specific restaurants - that we had been told - but could not show anywhere where it had been written - that she owned the hotel, and that the hotel had no complaints line or other person we could ask, which is obviously false — assistant front service managers don’t own hotels. This type of service is offensive, annoying, and wastes my time. I hope someone from the hotel reads this and fixes it. If they’re limiting a “hotel credit credit” to specific outlets - they should write it down or say it somewhere. Otherwise, it’s just lying. I would avoid this hotel. Not worth your time.

good perfect Nicolas Rose Aria 表扬 非常好 manor club非常大。A nice place for staycation