The St. Regis Beijing

My stay at the St. Regis Beijing was fantastic, especially because of the amazing butler service. My butler, Parker, was absolutely awesome—so thoughtful and on top of everything. He took care of getting my clothes pressed and made sure my tea and snacks were always perfectly arranged. What really blew me away was when he found out I had my kid with me; he surprised us with a super nice gift for my child. That personal touch meant a lot and made the whole trip feel special. For any business traveler, having someone that attentive makes a huge difference. Highly recommend this place, all thanks to Parker! 这次来北京出差，选择入住瑞吉酒店，整体的体验真的太棒了，必须好好夸一夸！最让我印象深刻的就是他们家的管家服务，真的名不虚传。我的管家Parker先生，服务特别细心周到。我因为商务会谈需要熨烫西装，他处理得又快又好，衬衫的领口、裤线这些细节都打理得一丝不苟。每天回到房间，他准备的茶点也都恰到好处，让人瞬间放松下来。最让我觉得贴心的是，Parker得知我带着孩子一起出差后，还特意准备了一份小朋友欢迎礼物。这个小小的举动，让孩子开心得不得了，也让我这个出差的家长感到特别温暖和省心。这种超越期待的个人化关怀，让原本疲惫的商务旅程变得格外舒心。

Visited the Garden Lounge for Afternoon Tea to celebrate a special occasion - thank you for making it special St Regis. . The lounge provided a much needed warm escape from the cold outside. The afternoon tea set had a great balance between sweet and savoury and also between modern and traditional - expect scones and clotted creams of course! Service too was on point, with Vivian and her team dealing very well with a packed lounge. Highly recommended

An exceptional stay at The St. Regis Beijing , among the best hotels I’ve stayed at worldwide. The quality, service, and attention to detail were truly first-class. Special thanks to Neil Wang at Concierge his outstanding English, deep local knowledge, and excellent recommendations made my three days in Beijing unforgettable. Thanks to his help, every element of my trip ran seamlessly. Highly recommend this hotel for its world-class standard and exceptional staff.

When we checked in and got our room, we were a bit disappointed to see the low ceiling and a dated carpet. Overall, we didn’t get the feeling of dazzle which we were anticipating when we booked such a premium property. But slowly over our three night stay the exceptional service levels emanated bringing to the fore what true luxury means. The presence of a butler round the clock is a star benefit, and supply of tea (even Darjeeling tea in a pot….mind you, no tea bags), is something which gives this hotel a different shine. We ate at both the Chinese and Italian restaurants and there also, service is exemplary. Ironing 2 pieces of clothing per pax per day is a nice benefit. The champagne ritual every evening at 6 pm is an exclusive ritual. Must mention that the service of one Ms Dong is out of the world. Overall very much recommended…. with the following opportunities for improvement: 1) The carpets have become loose and tends to “tent” up at places. Tighten it … otherwise it can be a safety issue, especially for senior citizens. 2) Explain to guests when they check in that the master switch while puts all the lights off in one go, doesn’t operate the other way, as one would logically expect. One has to put separate switches on, one by one. This can be tricky on the first night. if you have to get up in between. 3) There is a huge cupboard placed next to the bed which kills a lot of space. Probably accommodating an internal door to facilitate a connecting room, meant putting it next to the bed. But think of something smaller and less deeper so that space is not lost.

Tye St Regis Beijing was great. Charles, Lisa and Qun Qin at check in/out were very welcoming and full of recommendations. We had cocktails at the Press Bar and they were excellent. The live entertainment was perfect for the atmosphere. Anna was our bartender and she did a wonderful job. We had lunch at the Garden Lobby lounge and was delicious, with quick and efficient service by Mia and Grant. We also had dinners on property- we had the duck at the Celestial Court and Jim was our server. It was an overall exquisite experience. The duck was perfect and the the service too. Same experience at Danielle - the dinner was excellent and Elena, Dana and Joshua made the night very memorable for us. Finally, Hannah, Sophia and William - we’ll remember this stay because of all the genuine care they provided, the memorable moments they created for us at Champagne Sabering and the consistent check ups on us. Thank you for the excellent customer service and for the wonderful care you provided! We hope to visit again.