Our stay at the Fitzwilliam was fantastic! From the moment we entered and concierge took our bags and greeted us, we knew we were going to be well looked after. Everyone from concierge to the ladies who were running breakfast, to the turn down team were very pleasant and helpful. Nothing was too much trouble. A lady at breakfast couldn’t get us more hot water quick enough and offered to pour the tea for us and get us fresh cups. This is indicative of the level of service you can expect from the Fitzwilliam. The location was great and our rooms were fully stocked with everything you could possibly need. The carpets were very sumptuous and we all had a great night’s sleep. Highly recommend!

This was our first stay in Belfast and was unsure which hotel to choose because as you would expect in a large city such as Belfast there is a large array of choice. We booked the Fitzwilliam Hotel and were not disappointed. There are a number of room options listed on the website and it was helpful to be able to discuss the various merits of each one on the telephone with Shannon (Who was very helpful and patient) before deciding on the room type and making the booking. We had opted for the valet car parking and was first met on arrival by Gavin who was wonderful. We would also like to thank Pete for looking after our luggage on check-out day. We went to check-in and was greeted by Yasmine who was absolutely lovely, friendly and helpful which continued throughout our stay. We had breakfast and dinner on each day of our stay with dinner in the bar. The food was delicious with an array of options and was again well looked after by the host and each of the waiters. The suite we stayed in was amazing and had everything you could need. Have to say that it was a struggle to leave. Overall, the Fitzwilliam Hotel is a fantastic hotel in a convenient location with a great team and would like to take this opportunity to thank everyone (In particular Yasmine) for making our stay a memorable one.

The room looked nice however there were a few things that let it down. Issues with the lights meant that I got woken as they came on fully at 2am. USB sockets did not work for charging. TV stand looked like a trolley and the TV did not look stable. I wouldnt have been comfortable with a young child in the room. Mini fridge was cheap and fell apart on touch. Shower mat was filthy. Breakfast was not very tasty. Omelette overcooked and fruit was mushy. Pastries and coffee were very nice. Bed was comfy. Lots of noise from the road underneath the window. No view, just the office block opposite.

Decided to take my wife out for drinks at the hotel bar. We were impressed with the cocktails available. The Barman Ruairi was extremely helpful and fun in helping us. An advocate for his workplace and one the hotel should be proud of! Will definitely be back soon!

My stay was simply outstanding in every way. Service was impeccable. The rooms were above expectation. I will definitely be back.