Grand Hyatt Berlin

Room was cold on arrival as room heating not working, eventually we were given a small electrical heater for our 4 night stay - however this worked intermittently as it had a loose cable. The room had a had used complimentary water bottle in the room on arrival. One morning at 7:45am we were woken by maintenance men working in the corridor outside our room, we complained to reception but heard nothing back. No one explained to us how breakfast worked in the hotel, we had to ask how we ordered a coffee etc. The Spa facilities are very good, although again the protocols weren’t explained etc. We had high expectations and chose the hotel to celebrate our 25th wedding anniversary, unfortunately we didn’t experience a 5 star stay.

Great location. Very nice and clean rooms. Friendly staff. Unfortunately wasn’t able to enjoy the cocktail hour at the Club Lounge because it was too crowded, but breakfast was decent. One of my favorite places to stay in Berlin.

We recently spent several days in Berlin for the first time, and the Grand Hyatt was an excellent haven in the city. Everything from check-in through check-out was perfect. We had a well-appointed room on the sixth floor. I especially appreciated the bathing tub in the shower and steam room combination with full size personal care products from Balmain Paris. There is a large, flat panel, TV and small one in the bathroom as one would expect. We had the ability to completely open the windows facing an interior courtyard space. The mini refrigerator was stocked. Our sleep quality was high throughout the stay. The closet space was ample. The laundry service was turned around in the same day and carefully done. We did not try the small cafe off of the lobby, nor did we partake in breakfast at the hotel. We enjoyed the VOX restaurant for coffee and dining (see my separate review). The VOX service is excellent. If I had to pick on one thing, it might be the smaller size of the lobby which isn't terribly impressive, and I am used to the bar being in the lobby itself. However, the rest of the hotel makes up for this, and I would recommend the Grand Hyatt Berlin to discriminating travelers.

Very central, a 10 minute walk to the Brandenberg Gate and immaculately presented with lovely rooms and attentive & friendly staff…I’ll be back!

I stay here with my friend that never been to Berlin before, right after our high school graduation! Staff was very friendly and helpful. Check in/ out was very easy. We only spoke English but that was not an issue. Very clean and neat hotel. Great place with central location for all attractions. We spent 5 night in this hotel and we would greatly recommend it to anyone new or not to Berlin. Thank you Grand Hyatt Berlin staff for a great experience, we hope to return someday and do it again!