Hilton Berlin

Dated and poorly maintained Hilton. Ad a Honors Gold member we got below average service and some very surly and unresponsive interactions with the team here. Breakfast was made up for poor quality ingredients and equally indifferent service.

We had a lovely 2 night stay here. We stayed on the 7th floor, so peaceful, and a beautiful view of the Duomo from our room. We didn't eat here during our stay but the breakfast buffet looked fabulous each morning. The staff were super friendly and helpful. We made use of the swimming pool on our last morning, very quiet and peaceful. I would give the location a 10/10 - a gorgeous area, very central, only a 10 minute stroll to Checkpoint Charlie, and the number 7 stop on the Hop On Hop Off route is directly next to the hotel. Great experience all around - would stay here again.

We are currently on our second night at the Hilton Hotel, and honestly, we cannot wait to leave on Monday. The problems started as soon as we arrived. We reported the air conditioning issue immediately at check-in and were told a technician would come — but no one showed up. We had to report it three separate times before a technician finally came today. By then, we had already spent a night in a boiling hot room. None of us could sleep properly — it was unbearably warm and uncomfortable, especially with a one-year-old child and my elderly mum. When the technician eventually came around 9:30 PM, he said there was a blockage, poured water into the system, and told us it should cool down in about an hour. It never did. The room is still far too hot. I read some reviews today that airconditioning has always been an issue here and others have had the same exact experience like ours. The technician did try to offer a “fan” he probably knew already that the issue will not be resolved. Out of frustration, I also had to call EasyJet Holidays directly, as we booked this trip as part of a “luxury” holiday package — but absolutely nothing about this hotel stay has felt luxurious. They requested for a room transfer for us and Hilton refused. Breakfast service was another disaster. We were left waiting for over 30 minutes with no assistance, despite me carrying my infant and clearly struggling. Staff were disorganized, slow, and inattentive. This holiday was meant to be a special birthday celebration for my son and mum, but it’s been nothing short of a disaster. We paid a premium expecting a 5-star experience and received terrible service and uncomfortable conditions instead. Avoid staying here. Extremely disappointing.

My second stay at this hotel and this is definitely my hotel of choice when staying in Berlin. The facilities are first rate, rooms are clean and comfortable. With it being Easter weekend, it was very busy and this became problematic with the lifts constantly being busy and requiring more patience than normal. Location is very convenient; about five minutes walk to Checkpoint Charlie. 15 minutes to Museum Island and the Brandenburg Gate. I would definitely stay here again if I returned to Berlin.

Just returned the reception and breakfast area are well looked after and the cat robot cleaner is brilliant to watch . But the rooms are not maintained well and yes there was drilling and no we were not informed about before or when checking in by reception staff . There was an incident while we were checking in that made me wonder were security was ?. The breakfast was good and had no trouble finding a table the room standard was poor mould in bathroom grout .scratched veneer surface and what looked like makeup stain on carpet .two lifts were not working but no sign was put up about this Hotel is central to Berlin so it’s good to get around