The best location in Berlin. The staff are super friendly and attentive. The rooms are large and well appointed but could use some help. The hotel lobby and public areas are a bit tired and could use a little bit of a design uplift. The bar area is super fun. I did enjoy my stay and found this hotel to be a great value and will be back.

overall we enjoyed this hotel - staff were very pleasant; excellent rooftop bar; great location; clean and sizeable rooms; and comfortable beds. However, for two of our four nights the AC did not work properly leading to completely sleepless nights. They did move us to a new room for the last night which helped. Upon checking out, we had expected some form of compensation for our troubles, however, none was forthcoming (note, the hotel did offer us a complimentary drink the night before however the timing was not right for us).

I had a great experience at the hotel. Such great service, all staff were amazing, lounge, breakfast. Everywhere. Big shout out to Lidia, Chiara, Marija, Roksolana, Yannis for their great customer service. Made me feel at home. Also housekeeper Dinh Hucouy who was really helpful and did a great job as well. I hope I've spelt their names correctly. Would come back again and hopefully have a great experience again. Thanks

This hotel was recently sold to a larger hotel group The service is beyond terrible and the staff are rude and mean spirited It’s an us against them mentality My daughters euros were stolen by the cleaning crew The hotel did not believe me abs was hostile and arrogant from the desk clerks up to the senior manager I read through the trip advisor reviews and saw a pattern of complaints about theft by housekeeping The hotel knows about it and does not care in the least Go somewhere else where you are at least welcomed with at least a tiny bit of caring

Rudest staff ever! Mainly at the restaurants. Absolutely terrible treatment. At breakfast, the staff literally threw my breakfast order on my table in the rudest manner, while I was saying “thank u”. Not forgetting the room, which was covered in dust! And caused me allergies. Such a disappointment.